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November 2023 by Scott Somerville
Don’t know where the reviews that state clean and well maintained are coming from. 40 minutes before close they yell as loud as they can they are closing, then security guard comes around and tells you the same. Stepped in multiple spills and food products floor is black, ran over several pieces of food with buggie and manager is using a leaf blower during checkout to clean the self check out lanes. Aisles blocked because of stocking. Alerted worker of spilled food and she just nodded her head and ignored it
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November 2023 by p
This is by far the 2nd worst ALDI in Charlotte just like Albemarle Road the cashiers have to be AA female which they are so rude towards customers. Barely a few males work at this location. Thankfully they have self checkout. The store manager Isai ( this employee use to be a cashier at the Sunset Rd location) should do better ever since Antonio left. I hate this location with the new African American security guard watches over the store and I place my personal belongings on the belt where the cashier isn't sign on makes me feel like I have to leave things on up front because of theft ugh.
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November 2023 by Bee Huntley
I am a long time loyal Aldi customer. I happily pass other grocers to go to Aldi. Today my husband and I did about $200 of shopping by way of self checkout. I am very disappointed that the security guard literally followed me back and forth as I picked up the scanned items from the waiting bay to our bags on the shelf right next to the register. He was so close to me I almost bumped in to him on more than one occasion. There was another customer having an issue at the register where the employee was, yet he felt the need to publicly say out loud to my husband "You know you need to pay for that first?" We were not even finished scanning our groceries! When have we ever been able to walk out of a store without paying? Why would he feel the need to call us out publicly? Then the overbearing security guard watches us pay and stands in our way to say he needs to check our receipt, which I had in my hand to show, as if he did not hover over every product we purchased. I felt extremely turned off from the whole experience and I was genuinely confused when the cashier at another register was telling us we needed to pay for things we hadn't even finished buying. The nerve! I wish I had the time to leave our entire cart and suspend the transaction to shop at at least 3 grocery store nearby. I even had to stop at one for a name brand Aldi does not carry. I will heavily reconsider shopping that location and perhaps Aldi. I appreciate your value and improvements to carry organic and quality products, however we shop for quality customer service and today Aldi dropped the ball.The "District Manager" Morgan called to follow up and claimed she did not know the name of the security guard because he's not her employee, but that she talked to him and reviewed the footage with his boss. She also said she did not know the name of the cashier. She claims both are new and have been retrained. She stated the security guard was "... just doing his job to prevent theft during the busy holiday season." That is a load of crock, unless his job is to harass long time customers.The tone of nonchalance from the corporate customer service rep to the DM has left a very nasty taste in my mouth and I am not convinced that this issue was as serious to Aldi as it was to us. Thank you Aldi for not caring enough to know your employees' names, but more than you care about making sure your customers feel seen and valued.Good luck securing a store that won't have many customers for long, treating them like bad apples.If I could give a 0 I would, but I have to give a 1 to spread the word...
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November 2023 by Brandyn H.
I am a long time loyal Aldi customer. I happily pass other grocers to go to Aldi. Today my husband and I did about $200 of shopping by way of self checkout. I am very disappointed that the security guard literally followed me back and forth as I picked up the scanned items from the waiting bay to our bags on the shelf right next to the register. He was so close to me I almost bumped in to him on more than one occasion. There was another customer having an issue at the register where the employee was, yet he felt the need to publicly say out loud to my husband "You know you need to pay for that first?" We were not even finished scanning our groceries! When have we ever been able to walk out of a store without paying? Why would he feel the need to call us out publicly? Then the overbearing security guard watches us pay and stands in our way to say he needs to check our receipt, which I had in my hand to show, as if he did not hover over every product we purchased. I felt extremely turned off from the whole experience and I was genuinely confused when the cashier at another register was telling us we needed to pay for things we hadn't even finished buying. The nerve! I wish I had the time to leave our entire cart and suspend the transaction to shop at at least 3 grocery store nearby. I even had to stop at one for a name brand Aldi does not carry. I will heavily reconsider shopping that location and perhaps Aldi. I appreciate your value and improvements to carry organic and quality products, however we shop for quality customer service and today Aldi dropped the ball. The "District Manager" Morgan called to follow up and claimed she did not know the name of the security guard because he's not her employee, but that she talked to him and reviewed the footage with his boss. She also said she did not know the name of the cashier. She claims both are new and have been retrained. She stated the security guard was "... just doing his job to prevent theft during the busy holiday season." That is a load of crock, unless his job is to harass long time customers. The tone of nonchalance from the corporate customer service rep to the DM has left a very nasty taste in my mouth and I am not convinced that this issue was as serious to Aldi as it was to us. Thank you Aldi for not caring enough to know your employees' names, but more than you care about making sure your customers feel seen and valued. Good luck securing a store that won't have many customers for long, treating them like bad apples.If I could give a 0 I would, but I have to give a 1 to spread the word...
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November 2023 by Emily Neal
This is my go to Food Lion. The employees there are always friendly and they usually have everything I'm looking for.
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November 2023 by Robert Blaine
I don’t like leaving bad reviews, but this Aldi is disgusting. People deserve better. How does this store have more than 4 stars? Because of low prices? We need higher standards and people should be able to shop for low priced groceries in a better environment than this. Come on man.
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November 2023 by J Hibbard
A new very clean well organized and stocked aldi. All the food is fresh and stocked well and the staff is friendly and efficient. Save so much money and eat better and fresher, it's like Hairy Teeters crazy inflation is just corporate greed or something.
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November 2023 by Paul DiPirro
We switched to Aldi from our regular grocery store and love it. The prices are lower than our regular store and the fruits and vegetables are the same quality and much better pricing. The new self checkout is a bonus.
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October 2023 by BMMumzD
Love specific items that are available as the supply chain sees fit prices included. Do not care for the robot like lack of any cheerful connection with the customer. Feels like I'm being kicked out as fast as possible.
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August 2023 by Bright Rose LLC
I have been going to this store for years. I am always impressed by quality employees such as Kyla. Very efficient, wearing multiple hats while maintaining a friendly welcome and experience. This store is clean, produce in good shape and the prices are good in comparison to other grocery store chains. Thank you for training professionals to represent your brand. Stay safe everyone!
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June 2023 by marcus simmons
It was good nice store definitely will be going back selection is very good
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May 2023 by kim lee (Sosa)
Great place always clean
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May 2023 by Leah Amler
Lots of choices, fresh food, reasonable cost and cleanWho could ask for anything more!
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May 2023 by Oahu Solutions LLC
Great store, best prices ever, clean and well organized, my new favorite place to shop
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April 2023 by Julia Metzger
Great prices! Great for big family shopping!
