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October 2023 by Harry K
Great place not really the best informed employees. One day you will lose a ton of cargo a sloppy as you handle business.
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October 2023 by Carl Ryan
If their not too busy, it's a quick in and out. Great staff
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July 2023 by john rizzo
FKG horrible people and totally careless customer service. They lost one piece of my shipment, a wooden crate with antique diving equipment, important pieces of a collection which I preserved for 35 years. Very rare and hard to find pieces owned by a legendary pioneer of diving. At Charlotte Air General they did nothing to recover this lost shipment. They were liars and totally careless about their mistake, as well they were rude and irrispenctful, replying also many times with a computerized message. I had literally to push them to check the warehouse security cameras in order to ascertain what happened to my shipment, their reply was always sneaky and elusive. At the end they said the recoding system overrode the period my cargo was handled at their warehouse because they act too late. They bounced their responsibilities back and forth countless times within CLT Air General and FLL Air General which was the final destination of my cargo. Could the same mistake have done loading an hazardous cargo on a liner with innocent people onboard???? How can you loose a wooden crate???As a cherry on the cake they counterfeited several times my shipment tracking history trying to hide their mistakes. The AA Cargo at CLT airport is handled by Air General. Both corporations did nothing at all to recover my lost equipment. Beware of these guys and avoid to ship AA Cargo.
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July 2023 by Christopher Coombs
Not too hard to find, GPS was spot on. Only 2 docks for loading. Once l was in a door, I was loaded in under an hour.
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May 2023 by Mohamed Hakane
The worse experience picking up a load ever !
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March 2023 by Ian
Even though I called 3 times and spoke with different agents they left my dog behind in Charlotte. If you have the chance please book with another airline because they will lose your dog and leave it behind. No excuse, no compensation. And then they blame you.Worst experience ever transporting a dog.
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March 2023 by Mike Oli
Thanks to Americans Airlines for supporting US military personnel. Thanks to the Manager Ms Rose at CLT AA cargo for her support during the shipping and my dogs. She when beyond expectations to help me and my dog to travel to PR. Thanks Ms Rose and God bless you.
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March 2023 by Joe Perrotta
Staff always pleasant and helpful..Thank you for another great experience at AAC
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March 2023 by KAI&I
I've been trying to call for 4 hours and noone picks up the phone, I've tried 3 different numbers posted on line.
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December 2022 by Mythi McKinney
Excellent customer service appt. 0700 checked in 0630 got a dock door right away. I was out within 45 minutes and on my way to the next pickup. No overnight parking it's the airport cargo side.
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December 2022 by Nathaniel Anderson
New check in system for Transporters helps but it's usually very busy and decent amount of bad attitudes on a regular basis... This isn't the DMV lol
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October 2022 by Maria Chavez
Worst customer service I have ever received from any establishment (airline, doctor, store, company, etc.). The cargo department was incredibly unhelpful and disrespectful towards my husband and our family as we were PCSing for the first time to a new country. Every part of the experience to do with shipping our animals was made to feel as if we were inconveniences instead of customers. From not treating us respectfully to requiring paperwork that was not included in the website online (thankfully I did pack extra documents), it was an incredibly stressful process and I'm so glad I had my family with us to possibly take the pets back 3 hours to our home if need be.
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September 2022 by Bryan Hurtado
One of the worst places to pick up freight. 4 people sitting down on the phone and only 1 working...wait time is exagerated here
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July 2022 by Ken Stewart
Friendly folks, unload you quickly.
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June 2022 by Dorothy Belding
American airlines Cargo people are the absolute BEST! They are polite, knowledgeable and really, really try to make your pet's journey wonderful!
