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December 2023 by Leslie Norris
Staff was so helpful and store was child perfect
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December 2023 by Gary Settles
Very nice. Worth the visit. Great Experience. Cafe is for tea or birthday parties only, and by reservation.
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December 2023 by Marianne Bullard
Today I took both my granddaughters to American girl. When checking out with Both dolls and 2 accessories and 2 hairbrushes we are told they can’t each have a bag. I explained why we needed two bags and she refused so I cancelled the transaction. And told the lady to ring it up for me and for my daughter separate so we can have 2 bags so she did. We then make a hair appointment for 2:15 for both dolls. Arrive at 2:05. No one is there at the hair bar we try to find someone and two employees are having a personal conversation. I stood waiting and finally interrupted them to ask for help. This employees got two girls from the back to come out. After checking us in they said they are taking the dolls to a waiting/ holding area until our appointment at 2:15. We stood there while they chatted. In runs (no lie) a lady and said I am so sorry I have an appointment for 2 dolls at 2:00 and one at 2:15. So they proceed to check them in and this was at 2:13 they pay pick out all of the hairstyles and we wait it is now 2:25 and the employees start on these customers 3 dolls and while we are standing waiting. I find a manager and tell her how it was a horrible experience and customer service. She finds a Girl to do 1 doll and gives us two rubber birthday bracelets. What a disappointing day! Not to mention I dropped just shy of 500.00 for this day. They seriously need a do over. They seriously need to educate the employees on good customer service. The manager said they are short staffed. This had nothing to do with being short staffed.
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December 2023 by David Duncan
This is the place for girls who love dressing up dolls and every accessory imaginable. Make sure your credit card has plenty available.
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December 2023 by smp58
We just had the most wonderful experience at the Holiday tea. My granddaughter had the biggest smile on her face, totally worth every penny! From the presentation, food, surprises, and even a doll chair complete with plate and cup, every detail was perfectly executed! A special shoutout to our host Angela, who made the experience even more delightful. She was so engaging with each of us, adding a wonderful personal touch that made it all the more special. Really made it such a welcoming environment. Also, shoutout to the sweet lady working behind the counter, she was so pleasant, and we enjoyed her as well! Will definitely make a return trip!
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September 2023 by S T
We made the trip to South Park Mall and to American Girl Place.We coincidentally parked right at the mall entrance where American Girl was located.The store was clean with lots of friendly staff members. My daughter was nothing but smiles. There's a huge selection of dolls to choose from. Ones in different themes, eras and accessories like outfit changes, pets, vehicles etc. Throughout the store you'll also find reading books for each doll.The staff member who helped us was named Jennifer. Jennifer was nothing short of sunshine to deal with. She was engaging and had my daughter smiling throughout her search to figure out what she wanted.We will definitely be visiting for more.
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September 2023 by MiMi
The place was super cute and the staff was nice. Definitely brings back old memories.
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May 2023 by Robert Lisiecki
Tea and cookies. Overall it was a good experience for the kid. As an adult it was quite boring but it's not really intended for male adults who don't play with dolls.What made it worth it was the look on my child's face when we sat down for tea.It is quite expensive in general, tea is basic and sides are likely cheap pre-packaged snacks, which at the price for 45 a person kind of stings a little. Corporate America has no shame in attaching a hefty price tag to providing unique experiences to your children.But still, it was a good experience over all.
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March 2023 by Devanee Cloud
Such a fun experience. The people that work there are so helpful and kind. They really make the experience fun. The only complaint is that the bistro is not opened anymore, but just for celebrations and tea. Wish they had more time for Tea time especiall on Saturdays for people that travel.
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March 2023 by Sutton Mercer
I think this location is absolutely horrible. There is maybe 1-2 nice employees. I see why American Girl Stores are closing! I don’t like the snootiness of the employees and the bait and switch tactics either. These dolls are seriously over priced as it is and to be treated that way on top of it..no thanks. No thanks to the entire brand! Won’t receive anymore of my money and will return everything recently purchased.
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March 2023 by Marianne Snaith
Don’t waste your money on the cafe pizza party! I took my daughter here for turning six and it was rushed, the food was horrible and the hostesses were too busy. You’re better off buying your dolls and making a reservation for a nice restaurant. It says they do activities with doll but that is inaccurate. They just hand you stuff they don’t explain anything! Then it says they do a hairstyle which is completely false they comb dolls hair and tie it up. Really the only thing you get out of it is a gift bag with a skirt. It was pointless not personable, and the pizza was cold and likely a cheap boxed pizza. The salad was wilted from a bag and just poured into a bowl. But most of all we asked for special accommodations twice before the party for my child which they totally ignored! Absolutely disgusted I saved up money for this experience with my child and her friend and drove 6+ hours round trip for this awful experience! They don’t even call you back to address after multiple calls and a week later I hear nothing. Save your money and do something else with your child the cafe is garbage!
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February 2023 by LurkingCaro
OMG, So fun. The people were extra nice. The batthrooms were clean. The store was well organized. The hair style looks great on each doll. The cake was really good. Good coffee. Loved all the extra stuff in the goodie bags.
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January 2023 by Lindsay A.
Absolutely amazing staff, so available for help, kind and friendly. Took my daughter here to get her first doll for her birthday and they even gave her doll a birthday sticker to celebrate. The selection of dolls and accessories was massive. The whole store is catered to the dolls and children. They even have doll holder in the restrooms so your doll is safe and kept clean. We will definitely be visiting for tea parties or new outfits in the future.
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October 2022 by Joseph Astran
Took my girls here for the first time. Visiting Charlotte and roaming the mall for a bit. My girls fell in love with the products. Sadly the in store experience was bad with employees. Ignored us. No eye contact. No interactions. They all just huddled around the cash register talking to each other. Five people. Really surprised since it’s a store for kids. Spent over a hour here with no interaction other than the money exchange. Very disappointed.
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October 2022 by Candice Worth
Staff is super nice! Great experience.