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November 2023 by Sabria Chidomere
First time attending America’s Best and it outdid my expectations. I got in and out my exam, and my sitting time in between different eye tests was less than 5 minutes! The eye doctor and assistants were so nice and answered any questions I had. Definitely will be returning to the Rivergate office
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October 2023 by Debra Montgomery
I’ve been getting my prescription done at Americas Best for a very long time, but this was my first time at this location. Dr. Murati was quick and efficient with the exam and the Apprentice Optician, Diana was very nice and professional! Will return to this location in the future!
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October 2023 by Michelle Bradshaw
The entire staff was very pleasant and welcoming. Everyone was polite and professional! I will definitely come back to this location going forward!!
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October 2023 by Tenaya Johnson
Ingrid was the most unprofessional doctor I have ever been to. She does not do her die diligence when it comes to patients care. Her 5 minutes exams is more like a fast food approach to eye exams.The worst part of this story is that she accused my husband giving me hand signals to see the letters. My husband experiences numbness in his hands often and will make hand gestures to relieve the numbness due to a medical condition. Cheating in my eye exam only cheats me,. Why would I pay money to be cheat.Ingrid made me feel that I was being rushed. She didn’t take time to complete a thorough eye exam and worst part of all still had to pay. These reviews that are left for this company are definitely not the experience I had. Please spend more money on an eye exam and go see someone who actually cares about their job.Update —-I met with the store manager and received refund. While I was sitting there waiting for the manager to become available Ingrid passed me twice and didn’t say a word. Then after o speak with the store manager Ingrid asks me if I want to have a conversation with her. I declined. My time will not be wasted in the presence of a racist!I only hope that others won’t endure the same challenges I did with this doctor ( I use that term loosely). In my continuance to be a good civil servant I will continue with filing my other complaints to federal organizations to ensure people like this are no longer able to see patients, and provide subpar medical exams.
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October 2023 by Leana Thabet
The most amazing experience I have ever had ! My 7yr old daughter was so comfortable and very happy when leaving. The staff was absolutely wonderful and very welcoming ?
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August 2023 by Tabitha Riedel
I’ve gone into this location 2 times. Once, to have my frames adjusted and the second time, to purchase contacts.The associates are always helpful and professional. I received my contact order super quick!
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August 2023 by Je Espo
Today I had the pleasure of doing business at the America's Best in Rivergate in south Charlotte. I was greeted by Ronda. She was professional, knowledgeable and extremely helpful. She worked within my budget and found a solution that fits my needs. It was refreshing to find an employee that cared about service. Thank you!
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August 2023 by Brittany Giametta
Terrible experience with my children. Completely disorganized, terrible and rude customer service, eye doctor did not greet my children or say one word to them in either exam except “read this line,” “cover left eye,” etc. I had to ask two people to even help us when it came time to pick out the glasses and go over benefits. Will never come here again as there are many other options that are value driven but also friendly and professional.
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July 2023 by Karen Woods
I walked into American Best at Steele Creek shopping center Charlotte, NC. expecting the same poor service I have received in most places. Much to my surprise I was greeted by Chardonnay the receptionist. She was the perfect touch of joy and service.She was very knowledgeable as she set me up an eye exam and procedures to explain the sale items. Polite and knowledgeable is a great combination. I wanted to say that she is an asset to your organization, a keeper. I’m sure she would work well in any position in the companyDr Pastor Karen Woods
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July 2023 by Stacey Krespan
Steele Creek America's Best did an amazing job! No wait. Quick tests but felt very thorough. Great selection on frames as well!!
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July 2023 by Madison Whiteside
Diana was the best! She made purchasing a new pair of eye glasses & contacts a breeze! 10/10. I will definitely be a returning customer! She answered all of my questions. Dr. Murati was amazing as well. I highly recommend Americas Best in Steele Creek!
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July 2023 by Dominique B
Great customer service! The eye doctor is understanding and ask you if you have any questions. Great Communication! Looks at all angles and identifies the problem.
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July 2023 by Wanda King
I received prompt, professional and pleasant service from all staff members that I encountered, from being greeted and checked in, having my eyes examined, all questions addressed, accepting payment and receiving lenses. The remote exam was thorough and the doctor was very informative.
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July 2023 by Matthew Nicholas
The staff was very nice, accommodating, and professional. The eye exam was quick and pain free and they always kept a smile. 15/10 would recommend them.
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June 2023 by Shelton Brothers
Diana the Apprentice Optician was fabulous. She helped me pick the perfect glasses to fit my frame.Glacier, Eyeglass Manager was very helpful.Mabel, the Tech was fantastic.The entire staff is wonderful and have a great sense of humor. I highly Recommend them.
