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May 2023 by Laura Rizzi
Today is Friday, April 21, I called the technical service because the Internet is down and they told me that a technician could not come until Monday. 4 days without internet and without cable and without being able to work... the service of att, sucks!
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March 2023 by Carmela Tedone
I don’t recommend AT&T to anyone very bad service
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November 2022 by Ecinor S.
Thomas was and have been absolutely great! He helped us with our carrier switch and have been able to answer any of our following questions. He is very professional and entertaining and he made sure before we left that day we thoroughly understand what was being done. If and when you stop by this location know you'll be handled well by the staff and even better by Thomas. Great customer from you all and thank you so much!!
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November 2022 by Alexandra R.
Cameron and his team were such an amazing help when my mom, sister, and I were transferring services & receiving upgrades. He sat with us throughout the entire process to ensure everything was done correctly. He also made sure we received the best promotions possible for our new plan. We will definitely be returning to add more of our family members to our plan! Thanks a lot!
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October 2022 by Jo H.
I have posted this to BBB, I will be posting it to all other review sites as well. In September, my spouse and myself went to AT&T for Apple Watches. While we were in the store, I EXPLICITLY asked the sales agent AND store manager what fees would be associated with adding the watches on. I was informed that the only changes to my bill would be $10 for each watch line, and $10/mo. for one of the watches (we participated in the buy one/give one sale), totaling in an additional $30/mo. This SHOULD HAVE taken my bill from $215 to $245. My spouse also had his number changed, and I once again asked if there would be any fees associated with changing his number. The STORE MANAGER assured me there was no fee for number change. A week or two later I check my bill on AT&T and it went up to $515!! THAT IS AN INCREASE OF THREE HUNDRED DOLLARS, NOT THIRTY!!! I immediately called AT&T, explained my situation, and filed a dispute. As of today, October 10, there has been NO ADJUSTMENT to my account. So, I called AT&T once again to figure out the problem. After over an hour on the phone, turns out that my request was DENIED?! Why was I denied? Because a few months ago, I requested cancellation of phone insurance. I had paid $300 in premiums, which were RIGHTFULLY returned to me since the policies had not been used. Since they issued a $300 refund for the unused premiums (which happens in every instance of insurance cancellation, I sell Insurance for a living, so I am extremely familiar with that process), they denied the new disputed charges on my account I have spent HOURS on the phone trying to speak with managers, and NO ONE is helping me. They continue to transfer me from office to office, each person saying, "oh well, nothing I can do." No, there is something AT&T can do. They can STOP SCAMMING customers. I was EXPLICITLY told in the store my bill would ONLY INCREASE $30. The dishonesty within this business is DISTURBING. I already informed the agents at AT&T that there are TWO options: 1) this situation is rectified, or 2) I will change service providers
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May 2022 by Bruce K.
My wife has been having trouble with her new IPhone for a week now. I looked at it, but I don't speak "fruit" and other than "turn it off and on again," I had no advice. "Let's go see an expert," I said. We headed to the nearest AT&T Store. When we arrived, there was only the one person on duty and she had a customer who was definitely not understanding. That took about 15 minutes to solve. By that time, the other dude had come back from break and we were served. It took him all of two minutes to not only diagnose the problem but he fixed it. She hadn't properly activated her phone. Oops. All set now and this is so much easier and I'm glad we didn't try to get in line at the Apple Store to see a Genius. We got what we needed here and I've pleased. [Review 17172 overall - 3274 in North Carolina - 689 of 2022.]