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April 2024 by Dina B.
Don't talk negatively about other people's products, purchases, etc.
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March 2024 by Tiya Jessamy
My experience was absolutely fantastic. I was greeted by Marcus as soon as I came into the store, which made me feel as if they wanted my business. Isaiah Harrison assisted me w/my new iPhone upgrade and he was able to retrieve all of my pertinent information from my old broken phone, which exceeded my expectations. Trish was extremely pleasant and informative as well. I’m very happy w/my AT&T service and the professional, and extremely helpful service that I received today.
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March 2024 by Phancee FaDaFee
Isaiah helped me made things quick and easy great service
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February 2024 by Danny
Knowledgeable, polite, helpful, just a great experience overall. Exceeded my expectations!
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December 2023 by Franchesca Hardamon
Dixie was amazing and helped me out. I didn’t get the gentleman’s name who was there as well but he is equally as awesome! I would definitely recommend this store. Service was incredible and they are very knowledgeable and helpful. Thank you guys!
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December 2023 by Hazel Mosiniak
Great store. Dixie was a great help and explained everything to us
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November 2023 by Mr Gemini
I was having a trouble with my Sim card for a little while and i never knew about the electronic Sim card, Marcus helped me alot thank you very much, very professional along with the other employee that was working today thanks!
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November 2023 by Fred Thompson
Wanted to buy phones but no one was there, I guess they are on a break
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September 2023 by Kermitra Tweedy
I am a new AT&T customer for both internet and cell service. The internet process was quick and seamless. The switching of cell service was not as seamless but was made better by going into a local branch. I will not get into the extremely negative and difficult experience I had starting my service as it is not the purpose of this review and was started with an in-home technician who does not work from this location. I want to take time to thank and acknowledge Chris at the AT&T branch that is off of IKEA Blvd in Charlotte, NC. I came in extremely frustrated and may have been the first customer of the day, but Chris greeted me immediately and assured me that he would help me. Chris handled each step that needed to be completed and was patient with me while obtaining information. He also communicated with me through every step of what he was doing and did not allow me to leave until he ensured that my phone was working appropriately. Chris truly changed the trajectory of my day and my experience with AT&T single-handedly. Before going into the branch, I was in a place where I was contemplating ending my service before I even started it. Chris is living proof that customer service and knowledge of the company you work for/policies/procedures go A LONG WAY in customer experience.
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July 2023 by Gia
Markus greeted me as soon as I entered the location. I needed a phone upgrade among other things. He was the consummate professional, knowledgeable, efficient and timely. I highly recommend going to this location it was my first BUT not my last. The 3 gents here are awesome!!!!
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July 2023 by Chuck Davis
Isaiah was very much helpful and patient at the last minute he is a true asset to the company thanks for the help
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June 2023 by Jo Covington Nencetti
Great customer service from Isaiah. He put our screen protector on with perfection.
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March 2023 by James P.
Made a call to the store, told me everything I needed to know before going in, when I got there I was greeted and asked to wait briefly. Took care of my problem in no time and got me out of there without hassle.
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December 2022 by Scott Somerville
Came in to get information on switching fromVerizon. I told him i saw some deals online specific to purchasing online. I was told it was impossible for me to purchase a phone online I would have to buy it in a store. He confirmed this with his coworker, I left confused called customer service she stated she didn’t know why he would say that. A week later bought my phone at no cost online shipped to my house in a day with a monthly plan $40 cheaper then his quote. Obvious bait and switch tactics or just employees who don’t know what’s going on.
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November 2022 by Billie Nichols
Christian went above and beyond as he provided us with Excellent Care and Service! He listened to every concern, and addressed each one mentioned in the nicest, most professional and courteous manner. Thank you, Christian for being so helpful.
