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April 2024 by Weston Noyes
Food was fine but place was filthy.
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March 2024 by Stana Jones
The hot dogs Pretzel It's fabulous
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January 2024 by Shrell Valentine (Shay)
Enjoyed our Cinnabon & pretzel bites. The strawberry lemonade was bitter. The cashier was real nice.
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December 2023 by Kel G.
This location never has an pretzels made. Their warmer display case usually have one or two pretzels in it. You want something at this location you'll have to wait for them to bake more pretzels. Sure they'll be nice and hot and fresh but no one enjoys waiting. But I do love me some auntie Anne's pretzels!
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December 2023 by Christian Noyola
The staff during the day are the BEST!! Ask for SiSi because you just KNOW the product will be fresh and all of the product available. If she doesn't have it ready, then she'll get it to you as quick as possible. The lines can get long during the weekends and you will likely have to wait but they all work as fast as possible. Remember that if you EVER don't like your product, bring it back to the manager on duty and they'll replace it and make it right. I was here earlier this year and it was a completely different vibe and leadership team. All new staff and you can really see the difference. If you didn't like coming here before like these other reviews, give it another try.
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December 2023 by Rajendra Thapa
Great place to snack on before/during/after spending a couple hundred $$ on the shopping trip. The food is pretty freshly baked. The churro and cinnamon roll is my favorite.
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December 2023 by Shamorrow SeinfEllison
We got there had to wait what seemed like forever for service, ordered some food that had to be made (10 minute wait that's cool as it was expected) in the meantime 1 of the workers had prepared the rest of my order & set it on the counter DIDN'T TELL ME so it sat there the entirety of my way so by the time my newly prepared food was ready my cinnamon nuggets were ice cold & they handed me everything with a smile.
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November 2023 by Miley L.
The food was ehhh, the Hot Dog was a little bit undercooked in my pretzel dog. The service was really good! They served the food very quickly and it was warm and fresh. The ambience was great aswell. I recommend it! I also got the pretzel by itself and it was YUMMMYYYY
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November 2023 by Steven Jang
This one located inside the Charlotte Premium Outlet. As always, it was very busy especially during the weekend but not much pretzel was made especially the cinnamon sugar. Also, the mini dogs or nathan dog pretzel are all made to order. We had to wait for 15 minutes for mini dogs to be made. One good thing about it is i know that it is fresh compare to the one that was premade. The mini dogs was good but a little bit oily. The service was great.
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November 2023 by Kosmos
My partners blood sugar crashed during our shopping trip so we needed to grab a quick snack. Upon walking into the shop, it was the most confusing system going on. We stood there not sure which counter was open to order and when I looked at one of the workers and asked, I was greeted with eye rolls and "I dont know". Yeah, I was as confused as you are reading that. So we start to order. (Two pretzels, two soft drinks) Lady told us they were out of pretzels... (At an Auntie Annies lol?) And for us to wait since they just made a batch of pretzel bites. We paid and waited...and waited...and waited. Literally watched them stir the batch for like 10 min. They placed a bag on the counter, didnt say who it was for, eventually was half of our order so I sent my partner out with that half to go eat since they were ill. I stood waiting, had to go back up to the counter to ask for atleast my drink and this is where the woman at the counter got aggressive and nasty. Slamming the cup down on the counter. I had asked if the order was almost done (It was 15 or so min at this point) and she snapped at me in a condescending attitude, eventually shoved my bag of pretzels at me without a word and stormed off. Like, I wasnt being nasty at all, I asked for help and where to order, and asked the status on our food since it was a long wait with only me and one other customer. (It wasnt busy?)TLDR: Staff are young adults with attitude issues and no training. Looks like their system of running the place is a disaster.
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October 2023 by Ed H.
Pretzel hard. First time ever at an auntie Annie's Must have. sat for too long Not much. Else. To say r
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August 2023 by Phia
Great pretzels and Cinnabon. Great customer service.
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August 2023 by Nick G.
What kind of salted pretzel only has 1 grain of salt per lucky piece? I should've waited to tip until I got the balls of dry flavorless dough.They're busy do to location, not quality, customer experience, or speed.
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July 2023 by Pineapple Kisses
So disappointed.. went there for the first time ever and it was NOT IT! First the floor was so sticky and nasty it felt like the soles of my shoes were going to be removed.. they were only taking cash and they gave a cup of burnt hard bites which were hidden in the bottom of the cup and covered in sugar as a camouflage. Needless to say I won't go there again
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July 2023 by Ice D.
Service was awful. The guy working there was rude and told me my coupon wasn't valid there even though the app says it works at any of their locations??
