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November 2023 by Mrs. Joe
.My husband and I have been customers and using the app for a very long time. Service today was terrible. The guy with the paddle couldn't wait until I rolled up my car window before spraying the windshield and my face as well. After going through the wash I pulled up to dry/vac area where another guy rushed me out of the car, and actually sucked his teeth as if he was in a big hurry and I was taking all of his time.Let's see if my car is serviced sufficiently enough to warrant all the negative attitudes.Update: service was ok. They forgot to add the spray I requested and didn't vacuum under the rug in front, or wipe down the upholstery (Leather).
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August 2023 by cody
Auto bell car wash in moorseville sucks!! Brushes Scratched my brand new 2023 car, some immature 16 year old is telling me to run my car thru the car wash, saying his manager will deny the claim if I don’t run it thru the car wash again, I refused. They rejected my claim because I wouldn’t run it thru a second time, they could not produce a written policy that states terms. They said if I leave the premises without going thru the car wash again then they would deny the claim. An $8 car wash is going to cost me hundreds to repair door… Going to small claims, what a hassle and lack of accountability.
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July 2023 by Mariah Street
Went to the Fayetteville Street location in Raleigh. I went to the car wash and went through the drive through portion, and it ended up cracking my windshield from end to end to the point where I had to get it replaced. There are video cameras that they are aware of (and is indicated on my claim report I filed). My windshield was NOT cracked before going through the drive through wash portion. The guy I spoke with about it (Kyle Hall) even said to me several times as I filed the claim with him in the office, that he was "so sorry this happened." Basically admitting that something happened. Someone also called me back today (weeks after the incident mind you), telling me they denied the claim and admitted they did "an investigation" which did NOT include looking at video footage of whether my windshield was cracked before I went through the car wash - what a joke. In addition, they did a poor job of cleaning my car. I have several pictures of my car supposedly AFTER they cleaned my car. It was still dirty. The same guy that called me about all of this today only offered to come and re-clean my car or a credit to come back. When I just asked for a refund (because who would want to continue dealing with them and their poor customer service), he said "well we can't do that because the service was provided." I don't want someone contacting me unless it's from Corporate - not one of your young managers that don't know what they're talking about. I've also already filed out the form you have everyone fill out so don't over that as some kind of solution. To everyone, DO NOT COME HERE TO GET YOUR CAR WASHED EVER!
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July 2023 by Ray Feaster
Left drippy tire shine, which splashes back onto clean car; no air freshness offered, even though it was paid for. The two gentleman who worked on my vehicle were very nice, however.Services: Vacuuming
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May 2023 by Yousif Fackih
I paid for complete detailing including vacuuming and wipe down and they didn’t vacuum nor wiped down and they told me I am all set after which I ended up wiping my car with a rag from my car
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May 2023 by Jack Homes
What can we say about the service auto bell They charge you all of this money for a car wash wipe it down halfway and then there hand out for a tip. i’ll leave them nothing
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April 2023 by Connie DiPietrantonio
While have heard some bad reports at certain locations. This location always does a really good job for me, and the staff is very pleasant and respectful
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April 2023 by John Sawyer
AutoBell delivers a consistently good experience, and this location was no exception. They got me in and out of there in a hurry; the staff was attentive; and the wash job was more than adequate, both inside and out. Conveniently located. I've gone there for better than 30 years. Would highly recommend-Services: Auto interior vacuuming
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April 2023 by Carrie Goforth
They signed me up for a promotional membership I specifically said I didn’t want and charged my credit card even though I never registered for the promotion. I then had to download the app and register for the membership I was already charged for to be able to cancel it so I wouldn’t get charged the next month. Extremely annoyed. If you go here and use a credit card check your statement the following month to make sure they aren’t charging you for a membership you didn’t agree to.Services: Auto interior vacuuming
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April 2023 by Zach Spring
Perfect system. Easy. Quick. Very nice staff. I’d like if there was a general QR code to scan and send a tip to a “tip pool” since the person who starts isn’t always the one to finish (the one who gets the tip). Love it!Services: Auto interior vacuuming
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March 2023 by Ernest F.
This is the best location in my opinion....they are fast an friendly...great customer service....they all move with a purpose..
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December 2022 by Cindy M
The cleaning of the inside of my car was very poor. I have rubber floor mats and they were soaking wet with water standing between the ridges. The gear shift area look like trash had been dumped in it, there are places in the windshield that were totally skipped and my seat was still filthy. I was having the car wash so I can go meet a co-worker for an appointment and I did not have time to go back and complain otherwise they would be redoing it. I do not plan to return there
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December 2022 by Clarity Sight Sound Design
Usually I am happy with service at this location. My main complaint is the new pay system and that it's automated. I believe, even though I own an automation company, human interaction is important and what sets Autobell apart. I won't be back if this continues. I don't see the added value, you still need to have someone mark the cars, no one to upsell you, it's slower not faster. What if I don't have a smart phone, what if I want to pay cash? It's not about cost I would rather pay more for the human experience. I can have a mobile service company come to the shop and knock all the cars out at once.Please change back.
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August 2022 by Samuel Stanton
So when I first went the car wash location left I was not happy. I called customer support then went back to speak to Chad, the manager, about some issues I had with my wax job and vacuuming. He explained to me what he thought had happened with my wax, then demonstrated that my wax was fine it just needs a polish. Chad went out of his way to make sure I was 1000% satisfied with my car. I will definitely be going back and spreading the word that they do outstanding work, and they really do care about the service they are providing.
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August 2022 by Rick Smiley
I have been an Unlimited Monthly member of Autobell for a few years now. I had never had a problem with billing the entire time until recently. I had opted for the $70 unlimited plan for one month as I thought I would use the interior cleaning often during that month. After the one, and only, time I had the actual full cleaning, I realized they try to get you through as fast as possible, and that I do a better job with a shop vac and a rag than they do. I attempted to change my plan before my billing cycle and it would not allow me to do so. I then requested to cancel my account altogether as I realized they weren't going to help me. I also requested to cancel effective immediately, and after a few days, I see I had been charged the $70+ for the following month and after requesting a refund for this, I was told they won't cancel until 9/2 and will not give me a refund! Unreal. Especially how long I had been using their unlimited services for.Also, I am looking into getting a new vehicle. So I was going to get my truck, which is an OXFORD WHITE F150, professionally detailed before listing it for sale. The detailer showed me the MANY swirl scratches and marks in the paint and he asked me if I frequented Autobell and I said yes, why, and he said their brushes are notorious for damaging vehicle's paint. He said most "touch" washes do some sort of damage over time, but Autobell's are above and beyond the worst. I am embarrassed that I did not know this before. I will be using a touch-less option on my next new vehicle. Lastly, my company, which consists of a fleet of over 300 vehicles mostly in the Carolinas, VA & GA, was looking for a drive-thru car wash to accommodate this fleet instead of having our drivers expense their washes, and I have a say in making this decision, I will not be recommending Autobell.Services: Vacuuming
