April 2021 by Melanie G.
I am an avid shopper at Gap, BR, Old Navy & Athleta and will continue to shop there. HOWEVER, my word was questioned and disregarded when I returned an item that I had NOT worn in the SouthPark store. A gentleman (that I will call corporate with his register login to formally complain) took the item and removed the tags from the packet because I thought I'd be wearing them and that prompted me to confirm they had not been worn due to size but I pulled the tags. He opened them and found "stains" on the pants and I repeated that I had not worn them so even more of a reason to return. He then educated me on their return policy "unworn and unwashed". I was quite offended and have been shopping the brand for over 10 years. At this point, I repeated my simple statement again and made it clear that I was very disappointed in his actions.I have worked in retail many times and even familiar with the generosity of their sister store, Athleta, that allows for wearing and ability to return (which I've never had to utilize) but it tells me that the brand is very customer friendly. This man was not.
