-
March 2024 by Michael Crennan
Finding a veterinarian who combines expertise with genuine care for animals can be a daunting task, but my search came to an end when I discovered Dr. Sarah Roquemore. I couldn't be more grateful for the exceptional care and compassion Dr. Roquemore provides.From the moment we stepped into Banfield, we were greeted with warmth and professionalism. Dr. Roquemore and Vet Tech Emily have an innate ability to connect with both pets and their owners, creating a welcoming and reassuring environment. Their genuine love for animals shines through in every interaction, putting both pets and owners at ease.Dr. Roquemore and Vet Tech Emily were not only compassionate but also highly skilled and knowledgeable. They took the time to listen attentively to my concerns and thoroughly explain any diagnoses or treatment options. Their approach is collaborative, involving me in the decision-making process and ensuring that I fully understand the recommended course of action.One aspect that truly sets Dr. Roquemore apart is her dedication to preventive care. She emphasizes the importance of regular check-ups, vaccinations, and screenings to ensure our pets lead long and healthy lives.Furthermore, Dr. Roquemore goes above and beyond to educate pet owners about responsible pet care. She takes the time to answer any questions I may have and provides valuable insights and advice on nutrition, behavior, and overall wellness. Her commitment to empowering pet owners to be proactive in their pets' care is truly admirable.Overall, our experience with Dr. Roquemore and Vet Tech Emily was nothing short of exceptional. Their unwavering dedication to the health and happiness of my German Shepherd Nala has earned my trust and gratitude. I wholeheartedly recommend Dr. Roquemore and Vet Tech Emily to any pet owner seeking a compassionate and competent veterinarian. Thank you both for your outstanding care and dedication to Nala and Myself.
-
March 2024 by Carla Pavez
There are pros and cons to Banfield. The pros are the insurance plan and the convenience of drop off appointments. The concern is the vets lack experience which does not give me a lot of confidence when things happen outside of routine checkups.
-
March 2024 by Sara Homsi
Reasonably priced and super nice staffed
-
January 2024 by Irlanda Ruiz
We scheduled an appointment through the app and they did not honor it. The employee said that the system label the account as inactive. They did not apologize for the situation or make any effort to provide care to dog on the time establish. They told me to wait about 1 hour or more in order to see the dog.I would not recommend this location. They are not organized, not customer friendly and basically they do not care.
-
December 2023 by Martin Bramell
Where do I begin. The Staff and Veterinarians at this specific location are extraordinary. They showed compassion for Our pet, answered all the questions we had, and covered concerns that we did not even think of. Made sure to make Us aware of Service Packages available to Us to help Us with future visits.I would like to acknowledge Morgan Haney, BVetMed, and Ellie, whom my daughter first delt with , and that I had spoken with over the phone. After the initial visit, it is my fault for not recalling the name of the young lady at the desk who continued to help me get my Service Package entered and up and running.I would highly recommend giving this Team an opportunity to show you just how much they care.I look forward to the continued care that they will be offering our 4-legged family member.Please let me know if this posting is helpful.
-
December 2023 by Melissa Zimmerman Charlotte,NC
The staff at Banfield have been amazing with our dogs. They caught an early cancer diagnosis on our 4 year old lab and were able to refer us to dog cancer specialists right away.
-
December 2023 by Michael Dierkes
I take my girls Chloe and Zoe here. They have a great caring staff and I always feel like my fur babies are well cared for when they go for visit to the doctor.
-
December 2023 by Sam Chambers
Took my healthy cat here and he was sick ever since this pic is before his shot visit and 4 weeks later???
-
October 2023 by Christian colon
This location has been awesome! I've been taking my fur-family to this vet for about a month + now and have seen massive improvements in his health and overall joy. There were chances for me to invest in the wrong things to treat him, and I was advised against some of those choices not to get stuck into a contract without confirming "clean health". I am Very thankful to the entire staff here, I highly recommend this vet for your fur family!
-
May 2023 by Stephanie Harris
Typically I have no problems at this location, which I’ve begun visiting with my cat and dog since moving to the area, though I very much miss the professionalism and friendliness of the doctors and staff at my South Park vet office (and after this experience will start making the drive to go back).Today, though, I had a very disappointing experience with the front desk staff, especially the more tenured receptionist who was present, when I politely pointed out an error on their board that was offensive yet easily corrected. Rather than choosing to listen and have a conversation about a simple correction, she chose to close off her mind and argue. What could have been a friendly conversation became an uncomfortable and unnecessary back-and-forth. When I mentioned the incident to the practice manager, she casually brushed off my concerns.
-
May 2023 by Leah Pierce
Always on a long hold. Called once at 3 pm and the automated system said they were closed, though the business hours said they didn’t close until 6. Called back and someone answered. Almost like they were too busy and turned on the automated system. Also, called as my dog was sick and they didn’t have an open slot for 4 days due to his weight in the kennel. There were no face to face options either.
-
May 2023 by Charlotte “Charlie” Merlock
My pets are always well taken care of here. Sometimes it is hard to get an appointment. I also am not the hugest fan of my cat being there all day long for a thirty minute appointment.
-
March 2023 by Kennedy P
I’ve taken all of my dogs here for over many years now. The staff is kind and and the veterinarians are knowledgeable. My dogs love them and I wouldn’t take them anywhere else.
-
March 2023 by Karinna Gruendler
I was there for my first visit was yesterday, and I had to put my dog to sleep.. one of the most hardest days of my life. But these staff took their time, no rush, let me say goodbye for as long as I needed. The staff came around to give him love and hugs and kisses and treats as well. I just could not be anymore thankful towards them. Thank you so much.I was so impressed by the compassion and love that I will be using their services from now on.This staff truly cares for the pets that come in.
-
March 2023 by Diane Kramer
I love this vet practice. They work well with skittish pets, are beautifully compassionate, with pets and their guardians. Services and the need for them are nicely explained, reasonable. I'll bring my dogs here for the rest of their lives.
