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April 2024 by Scottie Stowe
Great branch! Just opened up a new account it was a pretty quick and easy process. Marvin the branch manager helped me out. I also appreciate how front and center he was greeting customers and taking care of everybody’s needs simultaneously.
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March 2024 by Christopher Hrycelak
Horrible customer service I’m finding Bank of America. Customer service is atrocious.
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March 2024 by Andrew Lohmann
In my two most recent trips I’ve been misadvised. First, in navigating the deposit of matured savings bonds they had me create an account with another individual as a co-owner, only to be told when I came back that the deposit could not be made. At that point I asked if the account remaining at $0 would bring on any charges. They told me that as long as the balance wasn’t negative it would not - so I left it open only to find out that I would be charged a monthly maintenance fee the following calendar month. The staff means well and has good service, but seems to lack the expertise you would come into a bank for.
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March 2024 by ashia neal
I am not a fan of this location at all. There is no drive-through. There’s usually not many people working inside on the busier days. I asked the young man about some thing I stood in line for 10 minutes and didn’t need to even be there. When I got to the teller, he mentioned the guy was new, in my opinion don’t answer a question if you don’t know the answer. I just wasted so much of my time. It was smelly, slow and hot. I usually go in for a large withdrawals, because there is a limit at the ATM, which is also very annoying. My other banks, usually you can do a one time extension and do that withdrawal at the ATM. All in all this location is slow.
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February 2024 by Cristna Sorto
I recently visited this location and had the worst experience, had issues depositing a check through my app, telling me it was going to be on hold for a few days to verify funds( I also know a bank can place a hold on checks to very funds for up to 7 days), but I have been depositing checks from the same paying company over the last 3 yrs nothing had change on my end so it really wasn't making sense. A guy came up, greeted me but right away informed me he had appointments and couldn’t help me, I asked if any one else could help he said they all had appointments and couldn’t help me, then I asked if I need to schedule an appointment before anyone could help and he kept asking me to show him my app which I did, but then reminded me he couldn't help because he had appointments then I Asked again do I need an appointment so that someone can see me and He said “Yes” so I walked out and as am walking out he asks again he can help with my app, my issue was not my app which I told him many times. It was a really simple issue which it would have not taken over 10 min to help me with, I been a customer for a long time with BOA and I rarely walk into their location but this time I really needed help and was denied it due to not having an appointment!
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December 2023 by Buff Beauty Academy
This is by far one of the best locations. Everyone is knowledgeable, friendly and approachable. The manager is always willing to jump in and assist. I’ve been to many boa but this is my favorite.
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November 2023 by Areej A.
It's the best location!! You don't have to wait long and the team is VERY welcoming and super helpful! They are ready to help in every way they can to give customers the best service. Victoria and Adam were very amazing explaining every question and every offer!! I can't thank them enough. They are great!
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September 2023 by Jennifer ESQUIVEL
It's been a while since I've actually gone INSIDE a Bank of America to do any type of transactions, but I needed to do it today and decided to take an early lunch just to miss the lunch crowd. As soon as I walked in, I was greeted immediately and politely by a gentleman and was told he could help me with my deposits. Everything went swiftly, and he answered all of the questions I had. Once we were done, I still had another transaction to do that required me to go up to a teller. The manager was walking around and saw that I was waiting and he had no problem in helping me out himself. Everyone is super polite. It was not busy at all and was in and out in minutes. Definitely recommend this location if you have to go inside.
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September 2023 by Jennifer E.
It's been a while since I've actually gone INSIDE a Bank of America to do any type of transactions, but I needed to do it today and decided to take an early lunch just to miss the lunch crowd. As soon as I walked in, I was greeted immediately and politely by a gentleman and was told he could help me with my deposits. Everything went swiftly, and he answered all of the questions I had. Once we were done, I still had another transaction to do that required me to go up to a teller. The manager was walking around and saw that I was waiting and he had no problem in helping me out himself. Everyone is super polite. It was not busy at all and was in and out in minutes. Definitely recommend this location if you have to go inside.
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June 2023 by JULIAN RAMIREZ
Megan and Eden are so nice!
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April 2023 by Zak al-Shami
first impression was immediately dissmissive. A half listening attendant did not let me finish my sentence before ushering me to an ATM and treated me like I could not read simple instructions. This in no way was my objective. Judgmental, fake gaggle of workers doing nothing crowding the center room as I left. only two people working, clerk and security guard
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March 2023 by Anie Montes
I was hesitant to come to this location because of the bad reviews. But I had a wonderful experience from the moment I stepped into the establishment. Eden Alvarez was very helpful! Will come again if needed to this branch.
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March 2023 by Entre Amigos - Leo Oliveira
Tatiana did great! Very polyte and profissional to open my personal and business accountRecomend
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February 2023 by Justina E.
Came in to exchange foreign currency. The branch is modernized and clean. The staff was helpful and Justin the mortgage guy was a great resource for answering all my questions.
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November 2022 by David L Eades
Marvin and his team were incredibly helpful when other branches weren’t
