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November 2023 by Raji Pradeep
We deposited some money at this ATM a couple of hours ago. ATM took the money and conveniently said that it cannot count and asked us to enter the right amount. After entering the right amount, it put some random amount which is 10% of the original amount than was deposited. If there is some counting issue on this ATM, shouldn’t the ATM tell before eating our money. Very very disappointed.. there is no 24/7 support.. what kind of Customer care is this.. I am sleepless and Stressed.. How can Bank Of America compensate for this..
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August 2023 by serge rozum
Branch manager Shakas was very unprofessional and unhelpful. Pretty much pushing everything on call center. Will never use that location again.
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January 2022 by K L.
Do NOT use Bank of America to conduct any of your banking! They have zero security and just keep feeding their customers lies. The worst bank I have ever used.
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October 2021 by Brian Hatch
BOA is getting worse everyday. 4pm and the inside is closed....only 1 atm that is drive through, took me 20 minutes to get some cash.Switching all my accounts over to the state employees credit union. They are right next door and open for customers to walk in.
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August 2021 by Leah Trotter
But only have ONE ATM in a busy area. This is a bad joke.
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November 2020 by Carolina Crawl Space Pros Charlotte,NC
Been driving around for weeks now looking for one that can cash one of my customers checks. I now have 3 that need cashed. Our work is already completed on one job and I can't get paid. Thanks boa
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November 2020 by Andrew Wilson
Has no inside ATM. Has no drive-up service. Only has a SINGULAR drive-up ATM. Had to wait 10 minutes for 3 cars to go through. If you go inside, they have less workers than they used to, so you end up waiting in a long line, and you can sit in the chairs in the waiting room where you can watch advertisements for more BOA services. Such a narcissistic necrophilic experience.
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November 2020 by Anthony G.
Only service offered here for the last 3 months is an ATM. I’m glad Bank Of America is taking care of their customers during this time..............................
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July 2020 by Jane T.
This is the second time in 2 days I've tried to bank with Bank of America only to find it CLOSED. The Pineville Branch is closed on Wednesdays and this location is closed temporarily every day.
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April 2018 by Bianka M.
Very unprofessional, my husband was in banking for over 10 years and as a Vice President of a bank I've observed him ensuring optimal customer service. If a customer walked to the door at 5:01pm and the branch closed at 5:00pm, my husband would keep the branch open to ensure the customer was taken care of. A no Brainer for me would be to take care of a customer who arrives at 4:55pm if the branch closes at 5:00pm. Well this branch staff doesn't take customer service seriously. I pulled into the drive thru at 4:53pm and sat waiting for assistance only to have a woman walk to the window to wave her airs and exclaim "Sorry, we're closed". I looked at my car clock, checked my FitBit and looked at my cellphone to ensure it was 4:55pm and it WAS. I asked "What time do you close"? She replied "Now, 5pm" I replied " It's not 5pm" she said "We're closed and walked away". Super RUDE & unprofessional
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January 2017 by Nick Grosse
Doesn't give ten dollar bills, only twenties.
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August 2011 by David I.
This is my favorite Bank of America branch. The staff have been the most helpful of any situations I have had. Others just let me down. They have a very helpful mortgage specialist(Ed) on hand to help you refinance and purchase new home. Ashley is the best teller there. No matter what I can gaurantee that you will have impecable service. Use me as a referral and you can get $25 Free!
