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January 2024 by Vadym Buhaiov
Good service. Everyone is welcome and friendly.
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December 2023 by Blessington Bethala
Never again. Horrible notary service from Jennifer and Alex. Wasted a week of going back and forth and then rejected. I only went there as it's a service Bank provides to it's customers. I don't want to give any stars but I can't post unless I select at least one.:-(
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September 2023 by Владислав Войтенко
I signed up with a Russian person and he is a good, sociable person. And he made me a card. At the entrance, everyone is welcome and everyone is kind. I like this bank.
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August 2023 by Adama Diallo
unacceptable. I went to withdraw cash inside the bank with the teller on 8/16/2023 . He told me the funds are available but I cannot pull them now because it just posted this morning, which is a lie because 20 min later I went to a different branch ask for the same thing and they give me the funds NO QUESTION ASKED. THIS IS NOT A WAY TO TREAT CUSTOMER
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April 2023 by Mark Stellmach
Horrible Customer service. The lady cashed my check. Tried to distract me then short changed me. I saw waht she was doing. Not to bright. Take your money out of this bank. She didnt count the money back just threw it in an evelope and expected me to believe her. I see why this bank has 60 ratings of 1. Joke of a bank.
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January 2023 by dan dunn
This is the worst of the worst among BOA's. Even the employees hate the place. Now they changed their hours with no notice. That was the last straw for me. Monday is disassociate with BOA day. Good bye and good riddance. Your putting yourself out of business Mr. Moynahan.
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November 2022 by Guest Account
The five stars goes to Mr. Luis and his team Mathew/Otto. Wonderful people to bank with!
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September 2022 by sai sudheer
Worst bank I ever visited in my life. Went there to get my checkin card replaced and they replaced my savings card. Also changed the pin for it. There were many more such issues which I would be exhausted mentioning them.Terrible service and highly disorganised bank led by a Manager who has no clue of banking customer relationships.Wish there was a negative rating.
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July 2022 by Peter Moktan
I was there Great experience. Student Intern and Louis greeted me and assisted me. Amber Harvey who helped me do some paperwork. She was very knowledgeable and excellent customer skills. This bank will be my go to bank from now on. Thanks again Amber!!
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April 2022 by Matt Wagner
The staff is great, always looking to make your experience better. The boa team is customer service focused and always courteous, even when their customers are anything but. They have many bilingual employees which is a nice benefit.
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January 2022 by My Info
I have had the worst experience with BOA on the retail bank side. I recently opened up a BUSINESS brokerage account under the name of my LLC (a common practice for traders) and naturally, I wanted to open my BUSINESS checking account at the same institution to make a seamless transfer from business brokerage to business checking. I am in the process of transferring my brokerage balances from another institution. I attempted to do this online, but then was informed I would need to show ID in person, so I made an appointment via online banking. The evening before my initial appointment, Laura called me after the branch had closed said "We won't be able to open the account tomorrow, something came up." They didn't offer alternatives at other locations or even offer to reschedule my appointment there (red flag number 1). So, I went ahead and made another appointment for 12/23 via online banking. On 12/23 I went into the Conlan Circle branch and worked with Laura Fonseca. I gave her my articles of organization and my EIN. Instead of her attempting to open the account, she got up and went over to whisper to her manager (red flag 2), then she proceeded to say that "You don't have any employees, you're going to be transferring money from one account to the other." Technically, I am an employee of the LLC and clearly Laura isn't educated enough around wealth and tax purposes for titling brokerage in the name of an LLC. She said that "because you're transferring from your individual brokerage we can't open it", this makes no sense at all my brokerage is open through Merrill Lynch under the name of the LLC, not me as an individual. This is a typical process. I think that she thinks all businesses have to have "workers", whatever that means. Honestly, I felt discriminated against based on my race and attire, but overall there is a lack of knowledge and I would like to work with a relationship banker or premier that has set up accounts for the same reason I am setting mine up. Laura and her manager are not well versed to be in the location they are in. That location should have more experienced, knowledgeable team members. I would like a call from Bank of America regarding this experience.
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January 2022 by Danny
Security guard was super friendly before walking in. After walking in and getting assisted I’ve decided I will be pulling all funds from this account and closing it immediately. Though my concerns were addressed, and I was “helped” I truly feel as though the kindness given to me was fake and forced as I did not wear a mask. I have a medical exemption but the employee seemed to treat me as if I were some second class, strange being, for not wearing a mask. The exchange felt very awkward as if the clerk did not want to be anywhere near me. I have a medical exemption and recently contracted covid so therefor I have anti bodies. There’s no reason to treat me like an infected disease. I am equal human, and if your staff were educated on covid they would know they face practically no risk in sitting 6 feet away from me, yet the clerk seemed nervous in my presence. After I said thanks for your help and left I got no response, thank you, or goodbye when walking out the door. Except by the friendly security guard. If my business is not appreciated, I’ll take it else where. Simple.
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December 2021 by Abigail Dunk
Laura Canseco, if that’s even her real last name is very rude! She wouldn’t even let me finish my sentences before rushing to interrupt me to tell me that they can’t offer the service. I called the 1-800 number that she’s trying to tell me to call and they already told me that the service could be done by an officer at the bank. She insisted that I call the 1-800 number and kept cutting me off, giving me attitude, and then proceeds to tell me that she can’t hear me because her “connection” is bad even though I was speaking very loudly through the phone. I can see why they have such bad ratings. I’m disappointed in Bank of America and would suggest that they have more customer service training for their workers.
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October 2021 by Melissa Adams
The WORST! came in to cash a check that was written by a BoA member and was told my check was or LOOKED ALTERED! How completely disgusted I was when I left this place. Will never come here again.
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October 2021 by Danny Moyer
Security guard was super friendly before walking in. After walking in and getting assisted I’ve decided I will be pulling all funds from this account and closing it immediately. Though my concerns were addressed, and I was “helped” I truly feel as though the kindness given to me was fake and forced as I did not wear a mask. I have a medical exemption but the employee seemed to treat me as if I were some second class, strange being, for not wearing a mask. The exchange felt very awkward as if the clerk did not want to be anywhere near me. I have a medical exemption and recently contracted covid so therefor I have anti bodies. There’s no reason to treat me like an infected disease. I am equal human, and if your staff were educated on covid they would know they face practically no risk in sitting 6 feet away from me, yet the clerk seemed nervous in my presence. After I said thanks for your help and left I got no response, thank you, or goodbye when walking out the door. Except by the friendly security guard. If my business is not appreciated, I’ll take it else where. Simple.
