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October 2022 by im ns
Avoid coming to this bank on Saturdays so many people in line waiting. I shouldn't have never got off and saw the line out of the window.
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September 2022 by Christian Quintero
Do not recommend this place. I was told to wait to open a business account. After 45min waiting i was told they have to give priority to customers with appointments. They obviously do not care about new customers trying to open a business account.
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August 2022 by Tara Hunt
Lines always too long. 1 teller, 2 if we are lucky. Business line that is not in use, so what's the point of the signage? People in back talking when they could be helping. Please do better.
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December 2021 by Shannon Esh
I am very pleased with the service I received. I was mad because my card had been blocked and the ATM would not let me withdraw money. Jose took the time to help me and he also talked to me about other products that I was able to take advantage of. He asked me if I had an appointment and I said no, and the fact that being the manager he took his time to help me without excuses is something I appreciate since many people who are managers always expect others to do the work for them. . Mr. Morales was very kind and very professional.
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November 2021 by Daniel Judah
The service provided is excellent.The queuing is understandable, since lots of other branches are closed.The security is friendly and helpful, and ushering us to be seated after we stated what we want to do at the branch.Antonio, the staff who helped me, provided excellent service. Quick and fast response. He is also friendly all the time throughout the entire conversation.The place is a bit small, so if there are lots of customers you may be queuing outside.
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October 2021 by John Stark
Despite the pandemic that is going on this center is amazing, with the signs and amazing customer service. I’ve been here a few times and Brown, the bank officer has helped me countless times when the others were busy. Kellus, Shavon, Janet and Mariana always shows great customer service as well despite the bickering others that are just inpatient. It’s a very busy center and people seem to overlook that but I have yet to have a bad experience, they all deserve a raise. Truly they do from the managers, tellers, bankers and bank officer, they are amazing.
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October 2021 by Jennifer Maiden
I had a very good experience at this location. The Manager was welcoming, personable, and very attentive. Water was also available, if desired. The staff was also friendly and very professional. The space was clean and I felt safe given our current social distancing environment.
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October 2021 by Nikiya Jones
They have great customer service but the line is always long no matter what time of the day you come. Have to stand in line outside then stand in line when you finally get inside. I will never open an account with them cause they’re only open til 4 most people work 9-5.
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September 2021 by Christopher Day
Great service, the staff were so polite and even supplied me with a burlap sack which I left in the getaway van (silly me!) They were very compliant and I felt very free to roam around. The security was bare minimum, which was great. I didn’t even have to fire once! 10/10 would rob again.
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March 2020 by Brancon Brooks
Very slow and not staffed very well even near holidays only one person working mainly while other person in a office sitting down acting busy... ashamed this place is in such a good location but not properly staffed for demand
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November 2019 by little reon
The tellers are absolutely rude, prepare to wait up 20 minutes, there is no drive up tell. Tellers will short change you!
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October 2019 by Jon Harding
I love the Bank of America team at the Monroe rd location. It’s so easy to book an appointment via the Bank of America app, and they greet me by name with a smile and a handshake.
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October 2019 by Derick Martin
Worst customer service ever!
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September 2019 by Peter Moktan
Matthews Cabana. Best manager. Always helpful . He has helped me couple times always smiling and great customer service. He make me want to come back. Because of his service.
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September 2019 by Jonathan Harding
I love the Bank of America team at the Monroe rd location. It's so easy to book an appointment via the Bank of America app, and they greet me by name with a smile and a handshake.
