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March 2024 by Malinda T.
Corporate office phone number is no longer valid. Branches don't answer their phones. Worst bank EVER!!!!
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February 2024 by Michael Navarro
Garbage bank. My call was dropped within 10 seconds when I waited over an hour. Makes me so angry, even more so when I finally got to my phone and responded the call was still dropped. I will be moving my funds out.
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February 2024 by B Jones
There is a company called VXI as to which you are the client BOA.. That is the worst 3rd party company to have working for you or carrying your name! The entire staff minus a few like Hr,and 2 other major people are good but from the supervisors to the managers tothe coaches all the way to the agents are HORRIBLE! If you were to just do a pop up on the company itself i’m sure you would find people on their phones at their desks with customers information on the screen.. people in training classes about to fight everyone eating at their desks and the list goes on.. There was an instance where someone got attacked an they got fired because they got attacked! There was a guy who entered the building with no badge didn’t work for the company and still was able to access the building! Security is always on their phone and not protecting anyone! The coaches that are supposed to train an help agents are all from the hood an talk to you like you’re beneath them.. if i were so i would shut the whole project down! I’m sure I’m not the first and won’t be the last to mention anything to you! GET VXI OUT OF HERE THEY ARE TELLING YOUR CUSTOMERS ANYTHING THAT WOULD RUIN BOA’s reputation!
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February 2024 by shahid ali
I am an employee of Bank of America in New Jersey, I work for this bank for 35 years, during this time I always work very hard and stay focused on my job. In April 2020 I got really sick with coronavirus at work as an essential worker I have to come to work and face sick employees and customers, it was the worst time and lot of people were dying every day and the country was shutdown three people got the virus and branch was closed for a month, all three employees did not returned to work as of today 12/2023 they are all disabled due to long COVID, I have many health problems due to COVID and I will not be able to perform any of my job function any more. It’s all happened because of Bank of America negligence and not following CDC guidelines.I wrote to Bank of America CEO Brian Moynihan and make him aware of the situation, he did not even respond or anybody else from his office and show any sympathy or do anything about it this how Bank of America chairman handled the situation of the loyal employees who gave his whole life to serve Bank of America, I am very disappointed and hurt, it’s been 3 years I am permanently disabled, and I can turn no where for help , medical bills piling up I am getting more and more sick every day, I am on SSDI and no other financial support, workers comp hasn’t pay a penny towards my medical and my pay. PLEASE PAY ATTENTIONThanks
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February 2024 by Alfred Howard
I have a "fraud claim" on file on my credit card and I am trying to cancel it. It has been resolved with the vendor. I have spent over 2 hours on the phone, being transferred about 9 times, and online, trying to get it cancelled. Your AI system and support system is atrocious. After 18 (?) years with BoA I am considering closing all my accounts. The bank is no longer concerned about their clients.
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January 2024 by Speedy 1995
Beware of doing business with this bank. I'm an elderly 100% disabled veteran struggling like everyone else. I am a years long customer have made all CC payments on time and up jumps the BOA devil and kicks me right in the teeth by closing my account which will kill my credit rating. I repeat, all payments current which I will continue with regardless of this bank hurting me for no apparent reason.
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January 2024 by Daniel Adkisson
Bank of America is the worst bank on the planet. Never try to pay bills with this bank. They have returned several checks even though I did not over draw. They cost me to loose over $7000 In credit due to return checks. I had three accounts closed on my credit cards and they all hit me with a return check fee. This is not a customer friendly bank. Open Account here at your own risk. This bank has a hook out for dummies.
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December 2023 by johnny howard
Ive been getting this notice from Bank of America called balance assist and it has showed up in my Gmail several times. So I applied for this, let me give you an overview. Those is a small loan of up to five hundred dollars to use for situations that might come up and you only pay a five dollar loan fee. So let me tell you a little bit about myself, I have had bank America for about ten to twelve years and I haven't had a problem with my account. Im disabled and I receive over one thousand dollars way over the loan amount. I don't have but one bill and its two hundred dollars. So when I was declined I was taken aback because for one thing my check goes directly into my account so if they do the math they know that I have way more comming in to my account a month that could cover the whole loan. But with what I read about the loan they take out three payments of one hundred and thirty-five a month. Which is another reason why I didn't understand the decline. Its like they put this out there to a target audience and a guy that gets over three times the loan is not qualified even though Ive been with this bank for twelve years. On top of that I got a negative inquiry. I don't know how hard it is to do the math especially when its a direct deposit account. It gives me pause to wonder why do I even have this account especially when this is one of my banks. I think that they have a target audience and they are not trying to help the ones that could use the help periodically. So this gives me pause to wonder why do I have an account with a bank that says they are there for you but really there are not again what kind of guarantee do you need when you have a direct depost that is over three times the loan. You tell me I can't figure it out. Looks like I need to start looking for a bank that believes in me like I believe in them. Maybe the five dollar loan fee is the incentive not to approve members like me. Thanks for taking my complaint
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July 2023 by Gerard Chaaya
The worst bank ever. Customer service on the line overwhelmed, not well trained and they just transfer you without answering your concern. Chase is the best by far. I wont give this bank business anymore.
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July 2023 by Leon Thompson
I was recently a victim of a scam, the company did a number on me. I called Bank of America to report said scam at first they were really helpful. They closed the account of the scam and helped me with new mobile online banking. I went to check on my account through the mobile banking and it was locked I was told to contact them at a number I had not seen before. I called and this was on a Thursday, in which they fired me as a customer. This was 1 hour after we had closed, I went to go and get my money because that Friday was payday. I was told that I would have to talk with the CLOSURE Dept. Well that was not good because then I was initially told that I would have to wait for a Cashiers Check which could take some time. It has now been 2 weeks I don't have my money, I have 6 kids and a grandson who need me, and BANK OF DISHONESTY still have my money. I would never tell anyone to do business with this bank they are crooks.
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June 2023 by Sakai Brown
So please explain to me how, I can walk into a bank and open a business account. Deposit my check, the check clears. And then my account is flag for fraud..I go into the branch to see why, I was told to call some number and I did as soon as I got home. Guess what they told me..Go back to the bank to verify my identity.. Guess what I do… yeah that’s right I went back, and to be told that I need an appointment.So I go another branch. They check everything and get on the phone with who ever and then tell me a decision will be made in 7 days..At this point I’m looking to sue, not out of anger but due to my every day expenses bills that are effected by this..I truly feels as if my small business doesn’t deserve to be treated like this. To have me read thru 2 hours of paperwork about BOA, but you forgot to leave out how you freeze an account, for no apparent purposeI’m going back to the branch tomorrow I will let everyone know the outcome
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June 2023 by Kuan Yu Hsuan
Dear Manager,I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding the abysmal customer service I have received from the BOA Auto Loan Department. As a loyal customer for the past six years, I had always held BOA in high regard until I encountered this distressing situation.Allow me to provide a detailed account of the unfortunate events I have endured. Five years ago, I purchased my vehicle through a check payment, ensuring there was no auto loan involved. However, when attempting to sell my car recently, I was shocked to discover that the Carmax system displayed BOA as the holder of my car. Consequently, I was informed that I must obtain a release letter from BOA before proceeding with the sale. To make matters worse, I have never received my car title, which now necessitates duplicating it through the RMV.Regrettably, my interactions with the auto loan specialists have been nothing short of a disaster. I have encountered unprofessionalism, rudeness, and a complete lack of competence among the specialists assigned to my case. Each time I contact the department, I find myself forced to repeat my case and personal information ad nauseam to no avail. Shockingly, the specialists I have spoken with, numbering around 7 to 8, have offered contradictory solutions, leaving me bewildered and frustrated.Rather than taking responsibility and actively working towards resolving the situation, your specialists have consistently adopted a passive and dismissive attitude. The blame for the errors made by BOA has been shifted onto the customer, the dealer, or even the post office. This ongoing ordeal has been pending for a distressing four months, and to this day, none of your specialists can provide a satisfactory answer as to why BOA continues to hold my car, despite claiming to have no record of it. Consequently, I remain unable to sell my car as I anxiously await the long-overdue release letter.It is disheartening to witness the sheer lack of initiative displayed by your specialists in rectifying the mistakes that BOA itself has made. Despite my repeated requests for immediate action, your specialists have callously refused to send the release letter to the address I provided, with no tracking number offered for reference. Astonishingly, it has recently come to my attention that the auto loan department can email the BOA location nearest to me, where I can conveniently pick up the document. The fact that this option was not presented earlier further highlights the lack of competence and accountability within the department.As a banking institution that claims to prioritize customer service and financial well-being, I expected better from BOA. Regrettably, due to the detrimental actions of the auto loan department, I have suffered substantial financial losses. I have had to personally duplicate my car title, incurring additional expenses, and have lost out on the original offer for my vehicle. These circumstances are completely unacceptable and have forced me to seriously contemplate closing all of my banks accounts with BOA if I do not witness a substantial improvement in your customer service.I implore you to take my grievances seriously and address them with utmost urgency. As a loyal customer who has entrusted my financial matters to BOA for many years, I deserve to be treated with respect, empathy, and professionalism. It is crucial that immediate action is taken to rectify the mistakes made by BOA and provide me with the release letter I require without further delay.
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June 2023 by E G R
DO NOT UNDERSTAND THE CREDIT CARD FROM THIS BANK!!!! THE WORST EVER!!! Make no sense is to why they still charge 'INTEREST RATE' even after your account is closed! they said, 'because i have still have a balance to pay off' but I don't think it's fair for customers having to pay (interest-rate) an account that is closed "FOREVER" to still keep charging interest rate?!This is why I don't want credit cards because of excessive charges from banks and merchant companies. In addition, why is this okay to keep charging customers ridiculous amounts on interest rates when the companies are already making Waaaaay over on revenue??..... That is something to be investigated on a weekly basis because there are so many fraudulently with the credit card companies and banks too of overcharging customers!Overall rating experience: 1/5 = F
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June 2023 by Ryan Rivera
I thought of going to the Better Business Bureau as BofA is the worst, Chase is bad too but BofA is practically scamming me of 8$ on a monthly maintenance fee and they dont even tell you, as they claimed my accounts arent linked. It takes them forever to try to solve anything when you talk to them on the phone. And they still dont solve it. Im switching banks, go to a credit union or Wells Fargo or something. Why should I give my money to a horrible company like this?
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May 2023 by Stephen Roddam
I will be going out of business this week. Thanks to bank of america. Preach on and on about helping small businesses and then destroys them. I have no loans out. They decide to put holds on checks whenever they feel like it. This is a business account. I wouldn't recommend bank of america to my dog. I I personally will be pulling my personal account and business account Monday morning
