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April 2024 by Rachel Jacobson
I have tried to make a deposit at this location several times over the past couple of weeks. Each time the wait has been atrocious or all clients were turned away due to "issues". There is only ever one teller working while a line is out the door. They need to plan and staff more adequately.
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January 2024 by Cassandra Hamilton
The drive through was being serviced at the time I came to it so I had to park and go inside and use the machine
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December 2023 by South End Self-Storage
Even when there are technical issues, the staff has unmatched customer service!
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November 2023 by The Person
This bank is great to work with, and Hayfa is super kind!
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August 2023 by Brian Stewart
I went to the branch over a week ago and discussed opening a new business account. The manager and Clarence Williams were to contact a regional manager/leader with my concerns. I was told I would get an email or phone call Tuesday afternoon. I emailed the banker Tuesday and again today, both messages went unanswered. What terrible customer service!
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May 2023 by Peter A
Overstaffed bankers but understaffed tellers resulting in horrible and poor service. The bank manager for this place is an utter joke. Takes over an hour to get anything done because they always have one teller at the window. ADD MORE TELLERS OR HAVE SOMONE AVAILABLE TO JOIN AND EXPEDITE TELLER TRANSACTIONS. If I could give 0 stars I absolutely would. Replace the bank manager with someone who knows what they are doing and add more tellers to the window.
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March 2023 by tina tina
Went in today and had great customer service. I thought my account might have been hacked, and Seth helped me look over my account and even called customer service to put a temporary block. He was very patient. The host at the front was smiling and warm. The teller was friendly and fast! Thank you all for making my day better!!!!
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February 2023 by max legend
Decent bank and friendly bankers but one particular banker came up to me without my consent and started asking me what I wanted while standing right above me I feel like I was being racially profiled he was giving me a hard stare and he made me really nervous to the point where I was kinda Shakey other than that the other bankers where great to talk I appreciate their cooperation but I was not talking to the particular banker who seemed to ask me questions that I did not want to answer out loud while giving me such an offensive look ,I honestly do not complain about being racially profiled but this particular time I felt as if I was
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January 2023 by Son Bui
You’re a great team player (Jimmy G Sanchez) and you constantly help others meet their customer requests. Well done!
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September 2022 by Brian Malloy
Wow, just Wow. The new bi-lingual teller is the absolute worst of any I have ever dealt with anywhere. Have her the benefit of the doubt the first few times, but she, every single time spends quadruple the amount of time with customers not resolving anything than any other teller in the world probably. She is so bad it’s Embarrassing for her and the branch. Been coming here for 4 years every week and am always in and out but this is now 4 weeks in a row of a major line gathering because of her. Nothing is ever easy and smooth with her. Always a process and makes me want to never deal with her
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June 2022 by GwuapedUp Entertainment
SETH ASANTE OVER AT iverson way in Charlotte is the best every time I see him he has a smile on his face he’s the best he’s also helping me buy a house man this guy is the best
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December 2021 by Emily
How are they only open 3x a week?! I specifically switched from Chase to BOA when we moved to the neighborhood and now they’re never available. The hours are still incorrect on the front door. So frustrating.
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September 2021 by Peter Moktan
Came here staff was super friendly and Marvin did a awesome job helping me get my account settle. Very sharp and friendly
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September 2021 by Roy Luis
I miss when the branch was at the old location. It might be silly but I enjoyed the old bank feel and the employees seemed to care.
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February 2021 by Archit Vavilala
Was present today. The staff was very supportive. They were following the COVID guidelines from the state properly. Do not see any negative aspects now
