-
January 2024 by Chelsey LaValley
Great service. Great and friendly employees. Very warm and welcoming
-
January 2024 by monique parker
If I could O stars this business I would. My experience going to B&BW on 1/4/24 was very stereotypical. I never in my life I had been approached several times while shopping, with someone asking me if I needed help with something. I felt like the reason why I was being approached like that was based on my race and my appearance. While shopping I didn’t see the Caucasian lady asking anyone else if they needed help with anything, just me and my kids. Not only that she was following me and my kids around store like we were going to steal something. I never in my life I had never experience anything like this while I living in Charlotte. Racism still exists and it’s 2024 very sad.
-
January 2024 by Alejandra Martínez
Employees are really nice and helpful ?
-
January 2024 by Kenia Rojas
Excelent as always
-
January 2024 by Paul Brown
Staff was extremely helpful helping me find the right gifts at the right price for the right people.
-
December 2023 by Deymarys Seferen
Today 12/12/2023 I was treated badly by the supervisor of this place. She is definitely a racist girl. I love this store and am a regular customer. But because of people like that we get a bad image of the place. unfortunately. Fortunately, the lady at the cash register spoke Spanish and helped me.
-
December 2023 by Bryan Carpenter
Like another review, I echo that the manager doesn’t know how to do an exchange with a receipt and accused me of stealing because I didn’t bring my item in a bag or tell the associates when I walked in (no one greeted me).
-
October 2023 by Rachael Hawkins
I won't be shopping here anymore. I placed an order online for in-store pick up. After I picked up my items, I decided they did not work for me and I needed to return some of them. I went back to the store 3 days later to return. I printed out my order information online to make things easier. The cashier said I could only have store credit. I told her no, I would like a refund. I wouldn't have purchased these items if I knew I couldn't have a refund. After a few minutes and holding up the line, she issued the refund. Funny how she was suddenly able to do it. She said the refund was issued. I asked for a receipt. No receipt. I was told I "should" get one in 24-48 hours to my email. If not, I could call customer service or come back. I shouldn't have to do either of those things. This should be a one and done deal. I just gave them product with the hopes of a refund, but no proof. The manager just kept repeating "that is just policy, that is the way it is". I don't understand why they can't see that as a problem. I just gave them product back with no proof of a return. If the credit doesn't hit my bank account, I have no proof of anything. This is a bad policy and poor customer service. I called customer service when I got home and was also treated badly by the person I spoke with. I will no longer be shopping here. Today BBW just lost a long time customer. Its 2023. We have the technology to print receipts. Do better BBW.
-
September 2023 by M B
The Cotswald BBW seems to have the best selection of products on hand compared to all other locations in the Clt area. Very efficient managing online orders unlike the terrible, Inefficient Customer Service at the Blakeney Location.Keep up the great work at this location.
-
August 2023 by D A
Halloween and fall stuff is out. The store was not super busy just now. Everything is fully stocked. Was able to pick up three order online pick up in store orders in less than 5 minutes.
-
August 2023 by FREESPIRIT
They have the best candles and only body wash I can use if it isn’t from the goats milk or cold pressed and handmade.
-
August 2023 by FREESPIRIT “FAITH”
They have the best candles and only body wash I can use if it isn’t from the goats milk or cold pressed and handmade.
-
July 2023 by DivaChita Magnificent
Discontinued the scent I wanted to purchase. WHY??? Change is good. Too much change is unnecessary!!!
-
July 2023 by Summer Faith
They have the best candles and only body wash I can use if it isn’t from the goats milk or cold pressed and handmade.
-
July 2023 by estrella serrat
The soaps were on sale I love them they're unique
