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April 2024 by Kelia Fanning
This location is a bad representation for Truist! I have come here on multiple occasions and the customer service is horrendous! The tellers are not helpful, the service is ridiculously slow. I would not recommend seriously!
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December 2023 by T aylor
I deposit anywhere from 7-11k per month and these geniuses cap my daily withdrawal limit to $500... strike 1 Truist
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November 2023 by Bryan Tan
Will not do business with this bank again.
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April 2023 by Krowned By Krys
Worst customer service ever .
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November 2022 by Palaniappan Meyyappan
Would not recommend Truist and this branch to anyone. Had the worst experience. Always short staffed. None of my requests were honored. I went for account type change but they made me close my account
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November 2022 by Henry Loh
Bad customer service.
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July 2022 by MJBB33
This branch is very poorly managed, and has been for a while now.. I tried to come in yesterday to make a simple transaction.. There were two ladies in an office laughing and carrying on for over 10 minutes since I walked inside the bank.. There was one little Indian woman who was literally doing all of the work.. She literally had to plead for help from the other two women who didn't seem to care one bit about doing their jobs.. The Indian lady was doing both the drive-thru and handling customers inside.. The two ladies finally came out from the office and went behind the counter.. Still laughing and carrying on.. I am almost certain that one lady was the manager or assistant manager.. The other one was just a teller.. Another 5 minutes goes by and they still have done nothing.. Then the teller goes, "I can't get logged in on this computer".. Some other teller (referred to as "he") had gone to lunch and left her locked out of her computer.. How convenient for people who clearly didn't care and weren't actually trying to work anyway.. They said it would be 45 minutes before he came back from his lunch break.. I had enough and walked out... INCREDIBLY POOR MANAGEMENT to even allow that to happen.. People should be fired.. And the Indian lady deserves a raise..
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April 2022 by Niya D.
I would give no stars if I could. This bank is the reason i no longer bank with TRUIST! (THUMBS DOWN COMPLETELY) I was banking with bb&t for a long time great bank but when it changed to truist this became the worst bank. Been working at the same job getting the Same style check since I can remember, but this particular bank decides they don't wanna cash my checks. Its not like they're hand written checks they're typed and all, and any other location will cash it no matter if I had a penny to my account. Sat in the drive through for over 20 minutes, then went inside and that took even longer. There was one car in-front of me outside and then one person on the inside, and overall I was there more than an hour to cash a check, a petty little work check on top of it all. If this is your only option go when you have time to wait cause they dont care for your time!
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May 2021 by Tara Krause
Not sure why this branch even exists when they literally don’t do anything. Everything is drive-thru, and they can’t perform things like a wire transfer. When we asked where to go, the bank teller said “I don’t know, I’m not from around here.” Worst customer service.
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June 2020 by Mimi Hsu
BBt and has my house loan. They are super easy to work with and this is the bank that I use.
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June 2020 by MM
BB&T had a branch office on Ardrey Kell near Johnston (521)...this is what this branch looks like to the residents who live in beautiful communities surrounding this awful sight...I would like to know who owns this property and why it's not maintained...if it's BB&T, do something about this if not please post the owner of this property.
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May 2019 by Anonymous User
Terribly slow service every time I visit this location. Avoid it if possible.
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March 2019 by Brian Bowers
The staff is very friendly and helpful.
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January 2019 by Jonathan Blackmon
Been here several times. Service is extremely slow. Every branch member in this branch takes there sweet time. Come for deposits and withdrawals at least once a week and it takes 15 minutes. When there's just me in the line! Horrible branch.
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January 2019 by Vince M.
I don't frequent this branch very often but the tellers (especially Manesha) are always very fast, friendly and efficient when I do. It would be my go-to branch if it was closer! The only slight drawback is that, due to the surrounding congestion, it can be somewhat challenging getting in and out.
