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December 2023 by Anjail Jackson
I recently downsized to a smaller unit within the same location. The timeframe of my move was a few days off from the normal move out date. However, Norman the GM at the Rocky River facility and his staff, worked with me to ensure that my financial transition happened without any problems. Thank you for a team of caring and thoughtful individuals.
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December 2023 by michelle lewis
Norman's Customer service, was amazing.My overall experience with him ill rate a 10.
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October 2023 by Nita Walker
The staff were very professional. The storage areas were very clean. They also had elevators and carts available as well to make it helpful while moving my belongings.
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September 2023 by Greg Stelmack
This was our second summer using Bee Safe for college move-out / move-in storage. Clean, easy check-in and check-out online and through email. Norman has always responded quickly to emails and had everything ready for us when we’ve brought our stuff. I would not hesitate to use them again.
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September 2023 by Rashana Barnette
It was really easy to use and the facility was clean. I loved having the carts available and easy access to my car.
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September 2023 by bgrail
Clean facility but most important Norman was fantastic…great customer service!
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July 2023 by Jarrika Burdine
Great customer service was given at the time of quote and when I had questions. The facility was very clean and safe.
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June 2023 by Michael Benjamin
Had a great experience yesterday- helpful staff, easy rental startup despite giving them short notice that I needed to rent a unit.
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June 2023 by Jeff Delancy
I have been using this facility since it opened. I want to thank Norman for his courtesy. I have many packages delivered to my unit. I have never had an issue. Norman will call me with any issues with my deliveries. The facility is always clean. I appreciate Norman's help!
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June 2023 by Nakia Evans
Clean, friendly staff and units are always available immediately! If you have air bnb units, they should be on your vendor list!The Manager is the Best I’ve seen at a storage facility. He is amazing!
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June 2023 by NIKKI CURRY
Norman was very helpful, and attentive. He paid attention to my request and offered suggestions in helping me store my belongings. Very professional and courteous.
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May 2023 by Sunshyne (Sunshyne)
This facility is very clean, easy access and there are elevators to help ease your pain ?. Access to my unit was always trouble free! The customer service is great too!
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April 2023 by Iesha Gray
Terrible. Keypad broken for 3 months. Changed my code on me without contacting me. They manually update payments in the 21st century. Even the online ones. If I make a payment at 6am, I MIGHT be able to access my space by the end of business. Nevermind the moving crew and truck I have paid for 4 different occasions to get my remaining items to large for my truck....I've waisted $1200.
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April 2023 by Iesha G.
Terrible. Online payments aren't useful if you manually control access to the keypad. I work irregular hours and my stuff has been held hostage for 6 months because there is only an attendant from 930 to 545 (says 6pm but the door stays locked ALL DAY and they only open it if they are standing in the office space where you can see them).You don't have a way to contact corporate. When I pay online I pay to Cubesmart and they direct me to the store to "help" when the store is the problem. I cannot wait until I can get my belongings out of this terrible place. The worst experience I've had ever with something I pay for lol.
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February 2023 by Barb Fredericks
Best service I’ve ever had! Norman listened to what I needed and then he recommended the perfect unit. He walked me thru the entire process and made it so easy. And it’s such a clean place! Thank you Norman!!!
