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January 2024 by Keefer S
Very nice staff and clean
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January 2024 by sharon stewart
nice clean room, breakfast was great.
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December 2023 by austin smith
Do not stay at this hotel they literally are thieves. They took an extra $400 out of my account because maid said she smelled smoke and I do not smoke at all. Tried to call and talk with someone about it and got hung up on. I have never seen anything like this and I would like to speak with an owner or manager but said one was not there. Whoever owns the Best western on Sardis rd your employees are theives and dont run your business like professionals. I need my money back or I will be taking this further. Ended up talking to the general manager and the maid said she smelled something so that means you can try and take $900 out of my account. Take $500 plus and additional $400 and then only refund me $400. Guys these people here at this location are thieves so for your own sake please don’t fall for this scam.
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November 2023 by Melisa Grentzer
The staff was very helpful when I had an Ironing oopsie... and accommodating with helping me with scissors to cut out fabric. I would like to see the grounds cleaned up more and a power-wash of the outer stairwells.
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November 2023 by Scott L.
***SCAM ALERT*** Be aware when staying at this hotel. It's average in every way except when they try and steal your money and lie to you when you try and recover it. After staying at this lackluster property with an awful breakfast, I checked my bank card to see if they refunded my incidental deposit. To my surprise, it was no longer pending as the property charged me the $100. I called and the manager is a class act, he immediately blamed it on one of his employees like a bad manager does. But, he said he would refund it immediately. Waited the customary 3-5 business days and still no refund. I called again this morning, and the lady who answered apologized for a mistake and used the same exact words, " I'll refund it immediately ". I asked to speak to the manager, and the coward wouldn't come to the phone. Worst customer support experience ever. Even worse than Uber. Stay away from these scam artists.
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September 2023 by Ash Smith
The hotel staff are very friendly and accommodating here. The general manager was understanding of our situation and helped us in getting a room. The hotel was nice and clean, no smoke smell or anything like that. There's plenty of outlets to accommodate all your charging needs, and the vending machine is only $1!Breakfast in the morning with fresh coffee, omelettes and bacon etc...we really enjoyed our stay here and would definitely stay again.Thanks!
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September 2023 by James D.
don't waste your money. this hotel is so old, if your dead grandma stayed here back in the day she would tell you it looks the exact same as when she was last there. they still use the mag strip key that erases if you put it in your back pocket and fart...the floors are so nasty and definitely don't bring a black light! run , even the local HOURLY motel is cleaner and nicer than this dump!
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September 2023 by Chris L
Old tired room. Noisy, window AC unit that keeps running all night long. Humid and musty, stained carpets.Sleepless night due to allergic reactions caused by unhealthy air.Only breakfast was decent.Never again.
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August 2023 by Mimi Martin
Nice hotel. Great accommodations. Me and my husband traveled from Little Rock Arkansas and got there a little earlier than expected. After 11 hours being on the road we were extremely tired. They gave us a room at 11 that morning with no extra charge. Great customer service.Rooms: Nice and clean
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July 2023 by James Dawson
One of the dirtiest and worst hotels I have seen in the past 10 years…the decor is at best early 1990’s which is probably when the carpet was installed. Don’t walk outside on the stairwells, you will have to walk around the whole building to re-enter at the front. Parking lot is full of pot holes…and I believe this is managed by a Middle Eastern company…one that doesn’t care how your stay is…avoid at all costs!
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July 2023 by Magaly Herrera
The associates at this location were nice; however, this hotel is filthy, dirty, and old, and the carpet was smelly, I am not even sure if this place will pass an inspection from the Health department.I made a reservation online at the last moment due to flight cancellations at CLT airport and there was no other hotel available for the night, and I couldn't even sleep well, because of what I just mentioned. I am not even sure this place should remain open, they definitely need to remodel the ENTIRE place. DO NOT BOOK HERE, YOU WILL REGRET IT. Horrible experience!!!Reply to Jonathan M.I am providing the review to the correct hotel and I have my receipt to prove it. What are you trying to insinuate with your response??? that I am lying or I am wrong? The carpets were dirty and smelly and as mentioned before THE ENTIRE HOTEL NEEDS A REMODELING PERIOD!!!!!In addition, you are trying to say that I and other guests that have left bad reviews are wrong. Is that what you are trying to say?? when so many people are leaving the same type of bad reviews, something MUST BE WRONG., or ALL WE ALL WRONG? And you are the one that is right? Be humble enough to accept it, I do not want other people to go through the same experience that I did and waste their money. I will not reach out to you, there is no point. I just wanted to post my review, FOR SURE I WILL NEVER, STAY IN YOUR HOTEL AGAIN!!! AND ALSO that hotel doesn't even compare close to other Best Westerns that I've been to.There is a LOT of work that needs to be done on that property. THE END
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June 2023 by Wren Field
Broken fridge. Toilet wouldn't flush consistently. Shower water ran cold for a minute every time someone flushed in adjacent room. Could hear sounds from hallways and rooms next door. Creaky elevator. Scrambled eggs were tasteless. $104 (plus fees and tax) for the night at a 3-star hotel. I have stayed at 2-star hotels for less money and not had these issues. To be fair, bed was comfortable, no bed bugs, the HVAC system worked, and nice staff.Edit: Downgraded from two stars to one star for canned response from management.
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May 2023 by EBU FI
The staff is friendly and helpful. I want to thank Carmencita for preparing my waffles and being so helpful with me and my family. Good breakfast, one day they had cheese omelette and bacon, the next day I had scrambled eggs with sausage depending on the day. Breakfast was delicious ?. Apart from that, they have yogurt, bagels and cream cheese or butter, fruits, fruit juices, toast, muffins, different kinds of tea and coffee etc. Budget hotel, ask for smokers or non smokers rooms, three floor walk up, they are installing a new elevator.
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April 2023 by tj Herndon
Always the best stay around for the price. Great hotel staff, breakfast and price. Definitely recommend this hotel!!
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February 2023 by Ervin Coop
I had the most horrible experience I ever experienced. Rooms very unclean. Also I was discriminated against cause I was black. They had the nerve to ask me why I m eating breakfast. They Mexican lady had the nerve to jump in my face and told me to get out of there and don't come back in there,not knowing I have been staying there for a week and not knowing this crucial piece of information that I did belong there. After I bought this to the manager he just brushed it off like it was nothing. I had the most embarrassing moment of my life, cause the lady blast me right in front of all the guess thinking I m walking off the streets and coming in the cafeteria to eat there breakfast when I m not a guest, and she was totally wrong when they found out I was a paying guest. I will never stay at another best western another day or second in life. I will be following up on this matter to the corporate office.
