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March 2024 by Kim G.
this place has seriously gone downhill. staff is sparse and rude. not sure where the seasoned staff was today when I visited the store. I have been going to Biggs for camera needs for 27 years and spent thousands of dollars on equipment and gear. I've recommended them to many. well today is the sad day that I reverse my position and say don't bother with Biggs!
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December 2023 by John V.
Joey from Biggs was a huge help. They had a lens I needed rush shipped and he was able to last minute overnight the Sigma 50-100/1.8 lens I could use for a concert shoot at a medium sized low-lit club here in Austin for the Ellis Bullard Band's live album taping. As far as performance of the lens itself, for such a large zoom ability, its 1.8/f aperture was perfect for the low-light conditions. Could be anywhere in the club and zoom in like I was right on stage. 10/10 on the lens and a 12/10 on service from Joey and Biggs Camera. I'll be calling them anytime I need something all the way down here in the Honky-Tonk Capitol of the world, Austin, Tx
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September 2023 by Stephanie Nabb
Every single staff member at Biggs treats customers with respect, patience, and always a willingness to share their expertise in a non-judgemental way! I've worked with several different camera centers in the past such as Cardinal Camera (DO NOT GO THERE! They are incredibly rude and condescending). Biggs Camera by far exceeds any experience i've had elsewhere! I've rented gear here, purchases equipment, and have had film developed. Each visit has been efficient and the staff is ALWAYS so kind. Biggs Camera is perfect for the well-seasoned photographer and the novice alike! They will take the time to answer any questions and never make you feel embarrassed to ask! Incredible service! Unbeatable prices and value!
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September 2023 by David Murdock
I have bought my 2nd camera from Biggs Camera, and will be buying my 3rd at some point. They are absolutely the best camera store in Charlotte NC. I love there website too.
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August 2023 by Rachel Williams
Always a pleasure to deal with. Gets my 35mm scanned and developed super quickly and efficiently! Easy process to deal with if you need to mail them your film. Happy costumer, can’t think of anyone else I’d rather give my business to.
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August 2023 by Haley Mclean
never go to cvs or walgreens to get photos printed, the quality of developing here is significantly better (i was shocked), its cheaper, and you can get the digital copies the same day.kicking myself for not discovering this place sooner. a real charlotte treasure
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August 2023 by cel santiago
Had a small issue with the upload of my film picture and all I had to do was call. They resolved it within minutes. Super smooth process. And super helpful as well.
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July 2023 by Dana Williamson
I ordered my camera and lens on-line and drove to Charlotte to pick up my order. I called and spoke to an associate over the phone to help make my decision on the camera that I needed before I purchased it, and the staff was wonderful at answering my questions! When I picked it up in the store Isaac was absolutely wonderful to work with! He helped to make sure I understood how to use my adapter to attach my new lens, as well as answered all my questions regarding what accessories I might need. Laura also helped me as well. Both were very kind and very knowledgeable! The excellent customer service made it worth the drive from Florence!
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July 2023 by Neil Moore
For the pros out there, I wouldn't process your film here.It was my first (and last) time using them and I was already weary based on friends who had bad experiences with them. I should have listened. My color negatives had excessive scratches which took days to paint out after scanning... but worst of all they over-baked and entirely ruined a roll of my B&W film. I suppose its good this wasn't for one of my motion picture studio clients, but I'll never get my family reunion photos back. There wasn't even an apology given by anyone.I also should have known better when I dropped my film off with them and overheard one staff person ask the other "Was that roll of film ruined?" and the other said "Yes". Apparently its a regular occurrence there.Simply put, I'll continue to mail my film to labs in NYC and LA.
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July 2023 by Jim Scancarelli
I have been dealing with Biggs Camera since 1963 and I am possibly the oldest customer on their books.They have always been professional and courteous and treat me as family. I have never in over 50 plus years had any problems with prints and film for advertising production.They are tops!Jim Scancarelli
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July 2023 by Cferg23 Ferg
All I can say is wow!!!! Leo was so amazing, I have not had this great level of customer service in a while. She made the process of buying a camera for my husband and I quick and easy.
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July 2023 by Neil M.
For the pros out there, I wouldn't process your film here. It was my first (and last) time using them and I was already weary based on friends who had bad experiences with them. I should have listened. My color negatives had excessive scratches which took days to paint out after scanning... but worst of all they over-baked and entirely ruined a roll of my B&W film. I suppose its good this wasn't for one of my motion picture studio clients, but I'll never get my family reunion photos back. There wasn't even an apology given by anyone. I also should have known better when I dropped my film off with them and overheard one staff person ask the other "Was that roll of film ruined?" and the other said "Yes". Apparently its a regular occurrence there. Simply put, I'll continue to mail my film to labs in NYC and LA.
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June 2023 by Andrew Sanders
They can definitely update their online store because when I went in to purchase a used camera I get there their responses. Sorry we sold that months ago. Come on do better with your inventory
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June 2023 by Gabriel Molina
Very cool place! Good spot to get film photography supplies. Support local! Customer service is amazing here. Everyone I have worked with has been great and willing to help out and answer questions. Very impressed with their film development turnaround time.
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June 2023 by Ashley E.
I always buy and take my film to be developed here and it's always been such a great experience. And so fast too! I'll often get my film back the same day. The staff are all very knowledgeable and helpful and the place always feels appropriately staffed (which you don't see often these days!). I've also gotten a number of prints done here and they're always of the highest quality. So glad there's a place like this here in Charlotte!