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October 2023 by Martin O'Donnell
I was getting married in less than a month and the shirt I bought didn't fit. It's not because I was sized wrong, I actually had lost a lot of weight. There was no problem with exchanging the shirt and I was even given a lot of advice on what tailor I should go to in order to tailor my suit. I believe the gentleman who was my point of contact was named Aiden.I only shop at Brooks Brothers for 1) the clothing quality is unmatched, and 2) the service is always -- ALWAYS -- top notch. I am extremely thankful for this outlet and look forward to continue shopping with Brooks Brothers.
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October 2023 by Ben Hau
This was my first visit here and the experience was superb. Brady was an absolute professional who helped me select a couple sport jacket-based outfits. He helped me find the correct sizes and fits, brought pieces to me and also switched them out. He knew all the sales and prices/discounts, and told them to me without even being asked. He even signed me up to save 15 percent on my order. All this on a busy Sunday afternoon.I will for sure visit the location again, and I truly appreciate Brady’s friendly professionalism and knowledge on how the various items should exactly fit. I bought two sport jackets, two pairs of pants, two shirts and a belt.
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October 2023 by Jon Blanton
Low effort from staff to help find appropriate sizing. They want you to buy off the rack at a premium price. Definitely not an outlet unless you want old merch at full price.
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October 2023 by Trey Dekutoski
Brady was very insightful and super knowledgeable. Great service!
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August 2023 by Brian Felton
Sales rep reached over my shoulder to grab a suit jacket I was looking at. I exclusively wear brooks bros for work. After a brooks brothers rewards fiasco and Walmart service it’s time to go elsewhere. Love how the clothes hold up but not paying a premium for rude sales reps.
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August 2023 by Betty Nedd
Love the staff and the team that assisted me!Great job ?
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June 2023 by AJ Shapiro
The once commendable quality of both service and products has now diminished to a level that simply fails to meet the mark. After being a loyal customer for more than three decades, I have decided to stop purchasing their offerings. The customer service has been lackluster, marked by indifference and a notable absence of friendliness. This decline in standards is not only disappointing, but also off-putting.
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June 2023 by Michael Voltaire
I was blown away by the service I received from the Brook Brothers at the Charlotte Premium Outlets by the manager Lena G. I ran into a problem while traveling and I needed a few items to prepare for an important event. Lena confirmed my measurements and assembled a few options to help me. Very impressed! If I find myself in Charlotte and need some help, I know where to go.
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November 2022 by Maxuel U.
Terrible experience today with Lena gerold the supervisor came in to try a suit for my 14 year old brother . She threw a total out of place comment tell him to turn around like if he's getting arrested . That was totally unnecessary.
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October 2022 by Daniel Judah
Great store, even though the price is bit too pricey, even with discounts. The quality of the clothes are very good. The store is large, well lit, and clean. The staff is pretty friendly.
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August 2022 by Leonardo Cruz
Wonderful experience from this store. Timin helped size me up and helped me get shipping coordinated for my size that wasn’t in stock. He explained the promos and reviewed the coupon for other brands that could be applied. Definitely recommend service at this location.
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August 2022 by Anastasia Giannatos
The worst experience we had by the manager of the store .that cost him about 6-7 hundred dollars for his terrible attitude toward my husband and I.we didn’t ask for anything .everyone at the store were taking care of them .we don’t have high expectations.my husband was looking for his size to buy pants and he came to tell us not to look the buttons was different style just the top .we told him that we are looking both .we decided to leave .we go to concord mills which the manager there is always great and helpful
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August 2022 by Luiggi Goicochea
Attitude in this store is sad, I don’t know if it’s management that’s bringing down employee moral. Used to be one of my favorites stores now this store is trash because of its customer service.
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August 2022 by Tom Krawiec
Very helpful staff. Good quality suits.
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May 2022 by Arun Durasiamy
One of worst service on return items.They have any reduced price/clearance items, that are not returnable.They won’t let you trail those shirts and pants.All those pants and shirts are real garbage. Don’t ever try those; nothing will fit and they will not allow to exchange as well.Very poor policy on those. Never get cheated.**Trail shirts vs actual shirts never match. They measure and suggest the worst size for you.Reputed brand cheating public like this.
