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May 2022 by LaShonda Allison
I was extremely disappointed in the lack of honesty and lack of communication from C&S Automotive Repair. My entire family has trusted Scism & Son in Kings Mountain and against my better judgement, I decided to give C&S my business this time. C&S offered to waive the $500 deductible and offered a lifetime guarantee. As the saying goes, you get what you pay for. The $500 savings was not worth the trouble.I spoke with Yvette prior to agreeing to give C&S my business. I asked several questions. I was told that the typical time frame for repair was 3-5 days.April 19th, they sent a tow truck to pick up the vehicle.I had not received an update so I reached out April 25th. Yvette sent me a text stating "Everything is going as planned! We're just waiting on a part as of now. It should be here by Wednesday. I will definitely keep you updated." I also spoke with her over the phone and she stated the same thing. I asked specifically was everything completed except for the part that we are waiting on, and she said "yes".April 28th, I had not heard if the part was received so I asked for an update. I received a text saying that they were waiting on the adjuster to call back. There was a supplement available and that they are just waiting to hear back. I asked if that meant that the car needed more work. She confirmed that it did.May 2nd I had not been given an update so I contact Yvette and got the same story. They are waiting to hear back from the adjuster.May 2nd after my phone call with Yvette, I received a text from Progressive stating that the shop had requested (that day) a re-inspection of the vehicle.May 3rd, I was contacted by Progressive to say that the vehicle was totaled.This process went from a 3-5 day job to finding out 14 days later that the car was totaled.I understand that the vehicle was totaled and that is not their issue. The issue I have is the lack of communication and dishonesty. Not once after they received my car did someone reach out to me to give me an update. I always had to contact Yvette to get an update. She was dishonest in telling me that the vehicle was being repaired as planned an only waiting on a part to be completed. It took 14 days to determine my vehicle was totaled. When I went to the shop to retrieve the belongings out of the car, no repairs had been made. The car was in the same state as it was when they received it with the exception of the bumper being removed. What were they doing with the car from April 19th to April 28th. When I asked this question I was told that they were waiting on the adjuster for a week an half. How are you waiting on the adjuster but you only spoke of the adjuster April 28th? If you were waiting a week and a half wouldn't you not mention that would have been the same week they received the car.Overall, the experience was horrible and I would not recommend.
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September 2020 by Jackie Morris
They left my trunk popped open all my stuff was ruined and it made my trunk have mold!! They had my car for 2 weeks because they ordered the wrong part so I have NO idea how long my car was sitting like that !! They wouldn’t pay for damages. Should probably sue or call Channel 9 honestly the worst service I’ve ever had in my life.
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May 2020 by Monica Vargas
I was contacted by this shop after an accident. They sent me an email with an offer that included pick and delivery of my car. At the time to pick up the car Covid 19 was not an issue, of curse they wanted my business however at the time when the car was ready Covid 19 became an issue. I took off half a day from work so did my husband to get my car. When we got to the shop the paint work was terrible. The paint was running. The guy who painted the car got angry very rude and stated that he could fix it in 15 minutes. A few minutes later the same lady who call me to offer their services came out and state they have to keep the car one more day to fix it. She also stated she will ask her manager to deliver the car to me because of my troubles. She calls back the next day a Saturday (she had told me they do not open of Saturday’s and close at 3pm every day) to come and get the car because it was ready. I told her I didn’t have a way to get the car my husband is working and no other person is available to give me a ride.Monday came I did not get a call. I asked what time will my car be delivered she stated no one is here that can deliver the car. I requested a call from the owner/manager but he is out the country.. very convenient. It’s very sad that business take advantage of a situation to offer poor customer service.Please do not do business with this company I was so disappointed that I ended paying for a towing truck to get my car out that place. Their work ethics are awful. I have pictures to proof how terrible was the paint work done to my car.I reported them to my insurance company.They dropped my car off and apologized by email.
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April 2020 by Kevin Flores
This shop is amazing! Yvette was great! She kept me updated and informed through the whole process! This will forever be my shop to go to ! I highly recommend this facility
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March 2020 by Heather Brea
Nancy was my service writer and she was amazing. She waived my $500 deductible and helped me with my rental while they were fixing my car. Their quality of work was so great too. I honestly feel my car is better now than it was before the accident. She kept me updated with my repairs every step of the way and I am so grateful for that. With as much of a headache as this accident has been, it was comforting to have someone on my team. Would 100% recommend this repair shop to anyone looking for quality work and great customer service. If you call them, ask for Nancy!
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March 2020 by Yarely Alvarado
The service was amazingggg. She waived my $500 deductible. She even went out of her way to help find a rental while my car was being fixed. She let me know how long it was gonna take and was extremely nice. I recommend this repair shop to anyone looking for great work and great customer service. I was stressed out but they definitely helped in every aspect.
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March 2020 by Luis Avila
My first time wreck and I didn’t even know were to start. Thankfully C & S Automotive Repair reached out to assist me and waived my $500 deductible in full. Would recommend to everyone.
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March 2020 by Madison Wall
Great work! The girls were very professional, I highly recommend this place to my friends and family !!
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March 2020 by Viddhul Prasad
Very helpful and follow up was great. They made sure my car came back in good condition.
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March 2020 by Heather Perotti
When I had my car accident, I was scared. I did not know whom to trust. I had to look at ratings. My insurance is USAA and when I showed up to discuss things with MS Nancy, USAA was a look ready there assessing someone else's vehicle. This set my mind at ease as they dont cover just anyone. They got the quote and ordered parts right from the get-go. She also called enterprise and set up my rental with the reservation USAA approved. Every part of my experience was well thought out and well executed. Furthermore, I had an issue with my insurance saying they wouldn't pay for the three days I had the rental because my car was deemed drivable when it wasn't. Ms Nancy took car of that as well. I am so completely impressed with every aspect of my claim. I was also very sick during all of this and she even called to ask how I was feeling. This is going above and beyond! She is definitely a go getter and loves her job. I am so very impressed.
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February 2020 by Patricia Fico
Amazing service. Nancy kept in contact with me every step of the way. I knew that I was in good hands. My car looks brand new!
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January 2020 by Camari Wilson
I highly recommend this company! The girls we’re very nice and helpful! And they waived my deductible in full and assisted me with my rental. Great work! Great people!
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December 2019 by Paolaa Cortes
I rated this shop 5 stars because they have honestly helped me so much more than my actual insurance did! My car look brand new! And Nancy helped me out a lot! If anyone is interested in looking for a GOOD body shop it’s this one!!
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December 2019 by David stafford
Great customer service and great quality. Thank you !
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December 2019 by Keisha Hoke
I was involved in a hit and run accident Nancy walked me through every step of the way. The staff was simply amazing and comforting. The work that C&S did was outstanding you would of never thought my vehicle was in a accident... they absolutely did an amazing job. I would recommend anyone to them.
