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April 2024 by Shailesh Thakkar
Exceptional Customer Service! Very friendly staff members! Vey fast and prompt service! I do highly recommend them! A+
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July 2023 by Gabrielle Rabon
Absolute worst experience at the Matthews office. The Banker Jo looked for every reason to say no, versus yes. Their system failed and I couldn’t give one check to be deposited between two accounts. Once my CD matures, I will never return to do business again. I am also a shareholder and I will be selling my stock. I have no faith in this organization. I’m so frustrated by this experience.
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December 2022 by Cody Sherrill
Very friendly and helpful staff
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June 2022 by Guy Spann
This bank is not ideal for small business. They have no sense of urgency when it comes to business. I requested a SBA 7(a) application 2 weeks ago and I have not heard from anyone yet. They lack basic integrity and the customer service is horrible. On multiple occasions I've had bankers fail to return phone calls regarding business they are conduction on my behalf.
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March 2021 by Tammara Young
Hands down, the best customer service. Whitney, Zoila, and Jo always go above and beyond for me. Although I’ve only been a customer for about 8 months, they have always treated my business as if we’ve been customers for years. Always a pleasure !!
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January 2021 by adarsh srivastava
Excellent bank, and I would say extraordinary services. This is one of the few banks that does not charge inter bank transfer fees. What a breath of fresh air, especially when other banks are charging for moving out my own money electronically.The staff is very courteous , helpful and kind at this location. I had opened my bank account here a while ago, and it was a very pleasent experience. Whitney walked me through every details of my bank account, how can I leverage the app and online banking, and what will best fit my needs.
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August 2020 by Dr. Matt Westheimer
I have had a great experience with First Horizon. Whitney has been amazing to work with. Really appreciate the personalized service and they really care about their customers. Switch to First Horizon Bank Matthews and you will be really happy you did so!
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February 2020 by melissa A
Whitney Myers went above and beyond to help me when I needed bank documents quickly for my home close. This branch is always very friendly and helpful! Very happy client. Thank you for going above and beyond in service.
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May 2019 by Josh Helms
Wendy is the best ever!!! This young lady will jump hoops to ensure you, that you are recovering accurate information about any and all items.
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October 2018 by Subodh Sangar
Always helpful, smiling and efficient
