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December 2023 by JS
Friendly staff! They went out of the way before the holidays to help with a loan. The first one fell through, and they were able to help me get another loan within an hour. Fast service, very happy with the team!
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July 2023 by Markel Jones
Brenda is the best lol come check her out she will do her best to help you love it here
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October 2022 by Erin C.
My family had an extremely disappointing experience with them. We are thus closing all of our accounts. We do not recommend this financial institution.
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July 2022 by Edward Raygoza
Lowest rates I've found for an auto loan. Rates are half of what other banks are offering.
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July 2022 by X J
I guess some people always have something negative to say, but the truth is, this bank is like the best kept secret right now. I don't think there is a bank out there giving lower rates on their loans. I refinanced my car with them and secured an incredible rate. Everything was smooth and customer service was always good every time I needed to reach out. I recommended all my family and friends to them and will continue to do so
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April 2022 by Cilia Iluku
I’ve been with this bank for several yea while now and in the beginning all was well but for some reason when they sold some of the properties and downsized they started charging for everything. I even have a report on my credit for a late payment on a secured credit card that has MY OWN money as a credit card for when I started building credit some years back. I went to the hospital and was sick for a long while I was told since my balance wasn’t $25 or over I didn’t have to pay until it was $25. I didn’t pay as the due date wasn’t up. When I got sick and went to the hospital for a month or more I came out and found a letter to pay about $10 that it was late. I called and spoke to reine and explained I was in the hospital and wasn’t able to come pay bc I’ve been in the hospital she agreed they wouldn’t send it to credit bureau since I was gravely sick and had proof and I had never been late making my payments, always early and on time. I later came to find out that they did indeed send the report to the credit bureau and it’s affected my credit score. I’ve been trying to dispute this on every credit profile and it’s so horrible how this stuff has happened. I no longer use my credit card bc I couldn’t have that happen again I learned once already. I also no longer have money deposited there for fear of any type of charge they may put for whatever reason. I’m saddened by this and I wish it wasn’t like that but it is.
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April 2022 by Shuntel Kirkland
I don’t understand why would a bank encourage you to get their app which makes it easier to access your account, then turn around and charge you for moving money in your own account.Currently looking for a new bank!
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March 2022 by Jonathan Earnhardt
Highly suggest you put your money elsewhere. Customer service is a nightmare and even when they do answer the phone, they don't do their job. Go to a real bank
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March 2022 by Jonathan E
This will be my third week contacting them to simply get my loan terms emailed to me. I've had calls not be returned and at this point I feel I'm being avoided. I highly regret the decision to ever have joined this bank.
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February 2022 by shannon cope
I love the Bessemer city road branch in Gastonia. Everyone is friendly and with covid closing their lobby they go out of their way to help.
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May 2020 by Shaun B.
A small credit union based out of North Carolina that anyone in the nation can join if they join the North Carolina Consumers Council. At the time of this review, they have some of the lowest APR for vehicle loans for the general public - 2.49% for up to 84 months. Yet, there is some issues that they need to address especially since they service the entire nation - even if they are small. To join the credit union - they are still doing paper applications, which has to be mailed if you are out of state - no reason to do this anymore in 2020. Also no reason to send e-mails regarding your account instead of through a secure, internal messaging system. After one's credit is pulled for a loan is when you learn, that they have a monetary limit how much they will loan for a private sale. So this excludes high-end vehicles. This should be notated somewhere on their website or even before you apply for a loan. Speaking of the website, after you login, it could definitely benefit from upgrades at least in terms of navigation and options to the user - very basic. While the staff were friendly and quick to respond to my e-mails - they should probably have more staff on hand and adjust a few shortcomings - especially since anyone can join this credit union.
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April 2020 by Anonymous
Worst, I mean absolutely the worst bank to deal with, they are not friendly nor compassionate towards others, they will belittle you in a heart beat, I’m so glad I went with another bank with all my loans, piece of advice DO NOT deal with this bank.
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January 2020 by Anne Gannon
I have been a customer there for years and have had nothing but great experiences every time I visit or phone. Very competent and friendly staff
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May 2019 by Wendy Butler
we're Members and I really like the business
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September 2018 by Rey Padilla
Always top notch customer service. Friendly. Smiles.
