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January 2024 by Jada Connor
Quick install and friendly, professional customer service.
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January 2024 by Doug
Mine still leaks like a sieve despite having been "serviced" once already for this.
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December 2023 by Freda McKenzie
Carolina Mailboxes is so easy to work with. Laura helped me when I knocked over a neighbor's mailbox. We have a strict HOA rule about what our mailboxes must look like. They replaced the style, (over 20 years old) seamlessly, and had the completed order installed in no time flat. Laura made an unpleasant ordeal, well, pleasant by her great attitude. Thank you, Carolina Mailboxes!
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November 2023 by Becks World
I called and spoke to Laura and she helped me find the right mailbox that matched my old one, the right parts and the right post. She took her time to explain to me how to repair my damaged mailbox system and was super professional and respectful about my stress related to my inquiry. I’m so glad that I didn’t listen to all the negative reviews and gave them a chance as she saved me a great deal of money by being honest and making suggestions on what to do. She also gave me great directions which was appreciated as I drove to the business to pick up my parts. I highly recommend Laura and this business as instead of me waiting days I was able to have my mailbox repaired and looking like brand new the same day I called them. Laura is a consummate professional and very personable:). Thanks so much for your help in a very stressful situation!
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October 2023 by Rebekah
Awesome experience! I can't say enough great things about your customer support specialist, Laura! She was so helpful during each of our phone conversations and arranged for a speedy installation in a matter of days. The gentleman who installed our mailbox did an outstanding job and he made sure that it was done professionally. He also removed the old damaged mailbox and post. I highly recommend Carolina Mailboxes. I LOVE my new mailbox!
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September 2023 by Mary Ann Becker
We received outstanding customer service at Carolina Mailboxes Inc beginning with the wide selection of products to the support from Laura, their customer service representative. Laura guided us through the process of ordering a new mailbox after someone drove into ours. After we made our selection, Laura sent us a link to place our order and kept us informed on the delivery time. She was courteous, knowledgeable, and professional. Woody installed the new mailbox and post within 12 hours after I placed my order. I highly recommend Carolina Mailboxes Inc for replacing damaged or destroyed mailboxes!
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May 2023 by Matt Hembree
Wonderful experience with this company. Prompt and courteous delivery and installation. We were really impressed with the high quality of our mailbox. Johnathan was absolutely fabulous and professional as he set us up quickly and efficiently and was extremely courteous and helpful. Excellent service, highly reccomended!!
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May 2023 by Kelly Hembree
I highly recommend getting your new mailbox from Carolina Mailboxes! Great selection, super easy and fast process, super nice people! Jonathan was our installer, super efficient, kind and polite! Such a pleasant experience!
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May 2022 by Rohit Dhawan
Horrible experience and company. Absolutely do not deal with them. Made full payment for installation of mailbox on 4/29 and as of yet no mailbox. Customer service is non existent. Calling them is useless, and online is just as useless. Filling out a ticket means nothing, as no one responds to it.I would give them a negative star if that was possible. Absolutely not the right way of conducting business. Just get back to people who are out of money for a service paid for in full.
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March 2022 by Sandra G.
Neighbor saw our mailbox getting hit by an unidentifiable truck. Unable to be repaired, reached out to same vendor, Carolina Mailboxes, we had purchased original one years ago. They had all the information, a new box was installed and I could not be happier. Carolina Mailbox took care of everything...I did not even have to be home. How sweet life is....Thank You, Carolina Mailboxes!!!!
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January 2022 by Raghuraman Nattamai
They take the full money first and do not install mail boxes as they promise.You cannot talk to them following this, as they would not pick up phone.The voice mail is full.I have paid full amount and has been waiting for weeks for them to call me back.Do not recommend any business with them.
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December 2021 by Abhay Kumar
Our mailbox got hit by a car and I googled to find who can replace our maibox. Carolinamailboxes came in the first search. I contacted them and gave them full amount for replacement. I was told I am scheduled 2 weeks out on Wednesday although we really wanted the mailbox to be replaced immediately. Come installation day no one calls and the day passes the mailbox is not fixed. I promptly followed up and I was told that they were backlogged. I understand this happens. I asked them to give earliest available date. Again it was a week later on a Monday. Again nobody showed up on Monday and I again promptly called them. I was told that I am scheduled for next day on Tuesday. And third time was not a charm! Again nobody shows up to install.The point is the company is unprofessional taking your money and promising installation dates that they cannot keep up.In the meantime we have all our mails not getting delivered since the mailbox is broken. I wish I had gone with someone else who could have done it quicker.At this point I still don't have my mailbox fixed. I am going to keep trying to get these guys install the mailbox for the money I have paid!Keep points -- Company does not keep up dates of installation. If you are mailbox is broken and you need quickly I wouldn't recommend Carolinamailboxes at all!- Installation times are weeks out and even after that there are slippages- Absolutely not communication, very disappointing customer service- They take money first before providing service
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December 2021 by Johnson Bannerman
Very unprofessional, some of the worst customer service I have experienced. Emailed back and forth with Laura who while slow to respond was helpful, then just suddenly stopped responding when I tried to schedule installation. Has been three weeks now with no response.
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October 2021 by choi eddie
Thumbs up!Do a good job neatly. Thank you Kyle and Thank you Laura. There is a drawback of poor connection, but if you leave a message, you will get a call. It’s the best company for mailboxes in Charlotte.Thank you very much!
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March 2021 by A. Anderson
Outstanding service and excellent work. Carolina Mailboxes relocated and reinstalled my mailbox. Service was extremely friendly and completed in quick fashion. Ask for Matt. Highly recommend . Will absolutely work with again.
