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December 2023 by Justin P.
Has really fallen off over the past few years. Cards do not work. No locations. Customer service is horrible. Switched to state Employees.
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August 2023 by Geneva R.
They don't deserve a rating. I have bank with Carolina's Telco over 35 years and in February money start disappearing from my account $40 $80 each month and when I question them about it they told me just add it in so it would balance out with my statement that's crazy. And then I decided to go in and meet with an advisor she was just as bad she wasn't any help just reviewing my bank statements but she still could not explain the missing funds so I open up a new account at another credit union I am very pleased and I would never bank at Telco again. you have money at Telco you better watch it carefully because money will disappear from your account and they will not investigate send it to the fraud investigators or anybody they could care less!!! A very disgusted former customer!!! Geneva Rhames
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July 2023 by kyla p.c
Customer service is great! The company itself is not forgiving of almost every excessive charge. And atm never working. Like ever.
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June 2023 by Kede Baby
Experience is always wonderful, I love how you can get same day cards if you lose or someone steal their debit/credit card . Also Ms. Erin was also very helpful and sweet.
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December 2022 by Skyler M.
Would give 0 stars if I could. Just shut down this location! Super slow plus rude staff. Never will I visit this location again
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December 2022 by Skyler Marshall
The worse Carolina telco in Charlotte. Super slow plus rude! They also are irresponsible. I’ll never come back to this location
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July 2022 by Kristopher Fuller
Great experience this week joining CTFCU. Quick service, awesome rates, and great offerings! Thanks Jennifer C. for making it such a seamless process. Haven't seen a rate that low on an auto loan in nearly 20 years! I look forward to doing business with this CU for years to come. :)
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July 2022 by Ja Son
Just moved to Charlotte from CT. I recently joined Carolinas Telco Federal Credit Union. I am very pleased with the services they provide. Jennifer Campbell helped me with my banking application to become a member the transaction was very smooth. She helped me get a credit card. She answered all my questions and concerns. I never felt this good dealing with any bank. If your looking for a bank/credit union stop by Carolina Telco Federal Credit Union don't hesitate and ask for Jennifer Campbell she's very good at what she does. Thanks Jennifer for everything. Your great ?.
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July 2022 by Issac Sanders
(Jessica and Issac Sanders)My husband and I have become members of a fantastic institution that is about taking care of their members.After applying for a membership and a auto loan we had the pleasure of dealing with Jennifer Campbell, member services rep. She was not only efficient but knowledgeable, patient and effective. She assisted us throughout the entire process with kindness. She restored our belief in customer service when individuals can be impatient and brass. We highly recommend Carolina Telco credit union for all your banking needs and don't forget to ask for Mrs. Jennifer Campbell.
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July 2022 by Deja Lewis
Leigh, thank you so much! I joined Carolina's Telco because my parents and grandparents had used it for years. But it's customer service from staff like yourself that keeps me here!Deja B. Lewis
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March 2022 by Joshua Cooper
Jennifer Campbell is the best, she help me with everything that I needed, answered all my questions
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September 2021 by Shelby Green
Very unprofessional!!! Whenever you call in they provide you with misinformation about your account. I will be changing banks soon. I do not recommend.Update: After leaving this review a member representative blocked my debit card from all usage. I will be closing my account today. This is very UNPROFESSIONAL AND ABSOLUTELY RIDICULOUS.
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September 2021 by Rebecca Counts
I worked with a lady named LaShawn a while back and it was one of the best experiences I ever had with a financial institution. I wanted to write this to thank her for her service, her care, and her dedication to her customers.
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July 2021 by Qunell McDonald
I have never had a bad experience with this credit union and I've been with them for over 17 years or more. I've gotten 4 car loans from them with no problem. Mrs. Leigh Anna Helms is an awesome loan officer who I've dealt with all my auto loan needs. If you can get on to this bank please deal with the Crisman Street location in Charlotte North Carolina.
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March 2021 by Abigail Mckelvey
It’s always a total nightmare calling this contact center. They do not show compassion and are very lackadaisical when it comes to resolving their customers issue. Audrey was very incompetent and rude. I will be closing my account this week.Update: No one called me. I’m not certain of who Marygrace is. Beware do NOT OPEN AN ACCOUNT WITH THIS BANK. Customer service is poor and they make an excuse for everything.
