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November 2023 by Bharath M
Staff here is extremely rude, Time to have a change!!
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September 2023 by Munazza Louison
Had a great experience today shopping! Emani (I think that’s her name) gave great customer service! As first time parents my wife and I were a bit confused about some of the sizes, and she explained to us and even helped us choose some great sizing options! We’re having a December baby and she even went to the back to bring out several Christmas options for us to choose from! Thanks again!
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June 2023 by Yulieth
Good store but sadly the customer service is terrible. The associate Enamy was extremely rude for no reason while we were paying. Just a very unhappy person who doesn’t seem to have respect for others. We almost didn’t end up buying because of her attitude towards us. Makes more sense to buy things online or go to a different location than going to that store and to be treated in such a mean and impolite way.
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June 2023 by Myeisha C.
I really don't like giving bad reviews, but when you've been in retail for over 13 years you know what's supposed to be done! I walked In carters and wanted to get two outfits for my nieces birthday but when I walked in the young ladies were talking!!! nothing was said to me as "welcome in" or "what are you shopping for" they just ignored me and my hubby! At this point I was on my phone looking for the text my sister sent me with the kids sizes as I was standing not even 6 ft from the door another lady walked in and got a Hii welcome in and no one ever acknowledged us I put the outfit down and left! I worked for another top baby brand for 13 years and at my store we greeted everyone! even if we suspect, any suspicious behavior, that you provide them a great customer service. so I drove all the way to The baby Gap and gave them my money even though I wasn't even going to that area in the arboretum!
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April 2023 by Kenny Lincoln
Large signage posted on window of store read “50% off entire store”. Another sign with the same message greets you upon entering.The signs are inaccurate and misleading. Associate told me that you can get up to 50% off entire store.This was misleading information to get customers in the store.I would rather spend my money and time elsewhere without the misleading information.
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April 2023 by Barbara Matthews
Very disappointed to show up on a Saturday and the store is not even opened. I noticed additional comments about the employees randomly closing the store.
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April 2023 by Michelle Violet
I just visited the store in the middle of the day during open hours, and it is closed with no note left anywhere. This is the second time this has happened.
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January 2023 by Emily Carpenter
Excellent customer service. Was also able to exchange clothes from our baby shower for different sizes with no receipt! Would definitely return to shop here.
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November 2022 by Missy Burton
Halloween evening around 6pm. I entered store and two female employees were at register talking about playing cameras back. Too much into their conversation for either one to give me 100% of time. When asked the conversion of shoe size for a 6 month old they did not know. Instead of laughing and having fun they should maybe work on learning about how to answer a customer's question about sizes. I also asked about the PJ donation program and they could not answer. If you are asking for donation it would be nice if they knew basics of PJ program.
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November 2022 by Cristina
Great store to buy clothes but be mindful that they sometimes close the store and just leave a note on the door. This is the 4th time this happens to me. It is usually in the afternoon. It is 5pm right now and the store is close. The store is supposed to close at 8 pm.
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June 2022 by Nisha
Found good collection for my little girl.like this store for future
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February 2022 by Anna
Came at 5:20 pm and it was closed with no reason.Your hours are 11am - 7pm. Please respect your customers and stick to it.
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February 2022 by Ela RG
don't believe the schedule, it can say open but it's closed
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January 2022 by Ender Y.
Wow. I really hate leaving bad reviews, but I was shocked by the service I received tonight. I got to Carter's by 6:11 PM on a Tuesday. The store lights were on, but the doors were locked. I was quite confused because Google said that they would be open till 7 PM. I called the store, told the lady that I was outside, but she rudely told me that the store was closed for the day. She said to come back tomorrow at 11 AM. Interestingly, she told me that they would be closing at 7 PM the following day. Really? So on Tuesdays, they just happen to close at 6 PM? Overall, it seems like this Carter's has an employee that likes to close whenever she wants. This was super frustrating because I saw that the store had exactly what I was looking for. I also drove for 25 minutes. It's okay though because Buy Buy Baby was nearby, open (hours posted are honored), and had the item I was looking for! TIP: Call ahead. :(
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January 2022 by Susan Carter
They close at 6:30??? Why? I have seen 9 people try and go into this store and it’s only 7:15.
