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December 2023 by Tim Ferrier
Michael was very knowledgable, clear, direct and very professional. We love our new outdoor kitchen set-up that Michael designed for us. The best and widest selction of products we could find, very competitive pricing and Michael did a great job managing the installation phase! We will be back!
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December 2023 by Tim F.
Michael, was very knowledgable, clear, direct and very professional. We love our new outdoor kitchen set-up thjat Michael designed for us! The best and widest selection of products we could find and very competitive pricing. Ontop of all that Michael did a great job managing the installation phase of the project, very happy! We will be back
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October 2023 by Dan Sturdevant
Great experience and customer service. They were friendly and knowledgeable, and the price is exactly what the manufacturer suggested on the website. I will definitely return for any future purchases and/or accessories.
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October 2023 by Ericka Carpenter
Top notch customer service!! Mike was very knowledgeable and helpful! Nice selection of grills, smokers, & rubs. Check this place out! We will definitely be back.
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July 2023 by M S.
Not sure why this place has such restrictive hours. It closes at 5 during the week so the 9 to 5 folks are out of luck. But the worst part is that it isn't open on weekends. No Saturday hours! Say What?
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June 2023 by Will O'Brien
Michael and his team are great. I would use again and they provide a great final product. I had a couple of minor things to follow up on after the install and they immediately resolved and addressed.
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March 2023 by Keith S.
I decided to stop by and check this place out on a friend's recommendation, it's clean inside and fairly new as they recently relocated here. I was told they had an amazing selection of rubs and bbq sauces, but I didn't find that to be the case... They did have a decent selection, but not as many as I was expecting to find, but this could possibly be due to them relocating? They had a full selection of big green egg kamados as well plenty of accessories (eggsessories) for them and a nice selection of gas grills and some very high quality pizza ovens. I did grab a bag of lump charcoal while I was there as it's a brand I've never tried, and the price was very good. This definitely seems like the place to go for any custom grill setup you may want, and they can likely give you great advice too.
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November 2022 by Lori Hawkins
I purchased stainless steel doors from this company over 3 years ago. Everything went fine. This year we had problems with the hinges rusting. I had to dig into my files to find the receipt because they couldn’t. They ordered me door replacements. I went by picked them up. When I got home, I opened the box and pulled the doors out and said oh no. They are for a 30” grill, not the 42”. Called back to the store to tell them. The guy said he did is a favor by ordering them and that I had given him the wrong model number. And due to me opening the box he couldn’t take them back. No plastic or anything was removed. FireMagic says they should take them back and replace my doors, but this is the customer service you get from them.
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September 2022 by Casey Moss
I recommended this place to my parents as they’re renovating their outdoor kitchen. They visited the store and talked to Mike for a good while as he showed them grills and gave them pricing. My dad exchanged business cards with him and he sent a tech out to visit and get measurements, Todd was very knowledgeable. It’s been over a week and they hadn’t heard back until they called today and Mike acted like my parents were never in the store. Said he didn’t remember them coming in, didn’t remember sending a tech out or anything. What kind of rude customer service is that?! Absolutely ridiculous. Extremely unprofessional. They easily lost $3000+ on a potential remodel. Mike needs an attitude adjustment. What a Joke.
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September 2022 by Casey M.
I left the same review on their Google page, as it didn't seem like they had any recent reviews... anyways I recommended this place to my parents as they're renovating their outdoor kitchen. They visited the store and talked to Mike for a good while as he showed them grills and gave them pricing. My dad exchanged business cards with him and he sent a tech out to visit and get measurements, Todd was very knowledgeable. It's been over a week and they hadn't heard back until they called today and Mike acted like my parents were never in the store. Said he didn't remember them coming in, didn't remember sending a tech out or anything. What kind of rude customer service is that?! Absolutely ridiculous. Extremely unprofessional. They easily lost $3000+ on a potential remodel. Mike needs an attitude adjustment. What a Joke.
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June 2022 by Justin C
This was my second time working with Mike at Charlotte Grill Company and the experience was nothing less than excellent. I went through multiple iterations of what I wanted and Mike helped me land on the right solution for my needs today and in the future - a quality free-standing grill that I could later build into an outdoor kitchen.Both times I went with Lion products and am extremely happy with the product, the service and professionalism of this outfit.Also, at a time when companies are increasing prices due to availability and shortages, CGC's price held firm and I got exactly what I expected.Keep up the great work and don't think twice about getting your outdoor cooking gear from these fine folks!!Thank you!-Justin C.
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June 2022 by Katie Ramaker
Does anyone know if this place is still in business? We had an outdoor kitchen installed by them about two years ago and have spent the last six months this trying to get in touch with them as the countertops they had installed by Stabella are falling apart. Numerous emails and voicemails have been unreturned, they apparently don’t have a showroom right now and they never answer the phone. For the money spent, we are appalled at the lack of customer service and failure to stand by their products.
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July 2021 by alex karakosta
Good selection, nice guys I’d use them again. Love the breeo.
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July 2021 by J S
Great store.Bought our Big Green Egg from them. Great service and selection of accessories. Staff if very friendly and easy to talk to.Thank you
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July 2021 by Jena Tervo
Drove from Greenville to purchase a grill waiting for 40 min for them to open at 10 for no one to be there when their door,website, Google, Facebook and answering machine all say 10 am opening. Waited around and nothing. What poor service, and unprofessional. Lost our money.
