-
January 2024 by Latoya Grant
My experience with Skyla Credit Union is beyond great. Thanks to Karla for always making me feel welcomed as a customer. Thanks to anyone else that helped make my experience a reality. I look forward to having an exceptional experience with you guys.THANKS FOR MY CHRISTMAS MIRACLE.
-
January 2024 by Christine Trivette
DO NOT UNDER ANY CIRCUMSTANCES PUT YOUR MONEY IN SKYLA. if your bank account information is stolen and someone is just spending all of your money, if it's after hours they tell you sorry go to a branch on Monday. So your bank is literally so incompetent that they can't handle fraud claims on a Friday and tell me to wait until Monday. I'll be there Monday alright to move all 4 accounts including my business account to a reputable bank that has a legit fraud department!!!
-
November 2023 by Michael Crennan
Had issue with an old debit card and had to get a replacement. The card maker at the Harris Blvd location was down so they sent me here. The teller was very dismissive and disrespectful. When I went to use my new card it kept declining, I called customer service and told them about the issue and the teller at the bank only added my savings account to my debit card. Like huh? Why would you think that’s how I want to use my debit card. Most likely the teller won’t be reprimanded because Skyla doesn’t take complaints seriously unless it involves them and the BBB.I thought I had it fixed because I was able to use my debit card after speaking with a lady on the phone. I used my card I believe 3 times and then it stopped. I spoke again with someone via chat on the app who told me the card was again not linked to my checking but instead my savings. The fact it’s been a week and still can’t get this issue resolved has made it clear that I need find another bank to use. After only a year of being in business here I’m very disappointed and will notify others to use a different bank.I’ll be closing my account when I get paid next and switch to another bank that values complaints the customers make for an employees mistake.
-
November 2023 by Cathleen Williamson
I have been using Skyla Credit Union since they took over Charlotte CU and I am happy with the nice people and the customer service.Very professional yet kind.
-
November 2023 by Arnicia Alexander
EACH TIME THAT I AM IN THIS ESTABLISHMENT I AM TREATED WITH THE UTMOST RESPECT AND COURTESY AND IF I HAVE A PROBLEM AND I CALLED THEM CUSTOMER SERVICE LINE I AM ALSO TREATED WITH RESPECT AND DIGNITY AND MY PROBLEMS ARE HANDLED WITH CARE AND CONCERN I HAVE BEEN WITH THIS ESTABLISHMENT FOR QUITE SOME TIME AND SO HAVE OTHER MEMBERS OF MY FAMILY SKYLA ISTHE WAY TO GO FOR ALL YOUR BANKING NEEDS
-
September 2023 by Valerie Heyward
My experience at Skyla Credit Union have all been wonderful. Professional, attentive, knowledgeable about what you are looking for. This is a wonderful banking institution to try.
-
September 2023 by Debra Morrow
I want to share the positive, and efficient way my visit to Skyla credit union was taken care of, and the young lady surely put my mind at ease, Thank You Skyla.
-
September 2023 by Justine Shelton
I applied for an auto loan at the Sunset Rd location. My initial encounter was with Katie George, who was patient, discussed my options with me and completed my loan application. The approval process was quick and easy. I returned to the branch to sign my documents and was assisted by Karla (did not get her last name).Karla was friendly and explained each document in detail.In all, this, was a pleasant experience and the ladies at this location are great at what they do!
-
September 2023 by Emani Nixon
Fatimah was amazing! So helpful and kind she made me feel comfortable throughout the whole process! she was efficient and very professional! she educated me on how to use the app properly i never knew skyla had a credit score tracker/planner on there. Amazing tool! overall great experience and i wouldn’t be surprised if she was manager in future!
-
September 2023 by Francesco McCain (Sco)
Very friendly, very welcoming, very professional, and got my account up and running within a matter of minutes excellent Bank I highly recommend!
-
August 2023 by Figure 8 I.
my credit card number was used fraudulently & the bank charged me a $10 fee to replace--do not open an account here
-
August 2023 by Jon Busch
What can I say?. I should have done this review long ago, back when it was still called Charlotte Metro Credit Union.But, the most important thing is that I am now doing it.In the most basic of layman's terms; the differences(of which there are many)between mega-banks and Credit Unions is that Credit Unions are theoretically non-profit organizations. This means that them making a profit is secondary. They must make a profit to stay open and expand. But, they are not beholden to profit seeking shareholders.Unfortunately, at all of the mega-banks that I've ever had any dealings with; you are only a number and algorithm if you will.Customer service at the mega-banks seems to have gone the way of the dinosaur. It's extinct. It's no longer there.Skyla Credit Union is the exact opposite. Customer service is absolutely phenomenal, and they pride themselves on it. As they should.I opened my accounts at the branch on Wilkinson blvd and deal primarily with the branch on Sunset Rd, since it's near my home.If I ever need to speak with a representative at any branch, all I need to do is sign in, and they'll be calling your name shortly. As opposed to the mega-banks, where I literally need to make an appointment.Do you have 20$ laying around?. You can open up your own account with literally no minimum. And you are always treated as a valued client, no matter who you are.If you took the time to read this review, please take a 1/2 second and click like. Thank you.
-
August 2023 by Joe Burris
I have been a Credit Union member for 9 years now and my experience have been great!!! From Metro Credit Union to Skyla Credit Union am still in good hands. Carla have been a great help for me very professional well experience in helping Credit Union mem members.If you ever encounter financial difficulty or encounter something beyond your control always communicate withSkyla than they will set up a good solution in helping you to recover from any life setback.I will recommend Skyla to anyone I come in contact with because they are a bank you can trust because they are always willing to help, very dependable and reliable.P.S. - I included a picture of me and my wife Rosie because she was aCredit Union Member before me and she is the one that told me to join and I can truly say my experience of being a Credit Union member have been great!!!
-
August 2023 by Crystal Robinson
I love this branch. Very friendly nice people and their passionate about helping you if you don't know anything about banking and different things that go with it.
-
July 2023 by Anthony McCauley
The service I received at the Sunset Road branch of Skyla Credit Union was Courteous, expeditious, and professional, everything you would expect from a well run business.
