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February 2023 by Bridgitt Ku
I just bought a new Toyota RAV4 Hybrid and wanted to shop around before paying dealer price for heated leather seats. Classic Soft Trim's prices are significantly more affordable than both dealer prices and all the other auto upholstery shops in Charlotte. My seats look amazing and the service was impeccable too. I had to wait a little longer than expected at the shop due to shipping delays, and the owner gave me a discount on the total price for the inconvenience without me even asking. Would absolutely recommend this place!!!
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January 2023 by John J.
This location desperately needs a customer service training. The dealership I purchased the car from contracted Classic Soft Tim and had a sunroof installed at the time of purchase. The dealership acted as if this is something they did independently and if I needed support I should expect to work with them. Fast forward a few years, my car suffered electrical issues as a result of this very questionable transaction. I got a hold of Steve would was initially very combative; instead of helpful. At the time I was living in Austin, TX and he was so combative and made sure to include all of his sly remarks that he failed to communicate what options I had available or that there was a Classic Soft Trim in Austin. I temporarily relocate back to Charlotte and again seem to be having an issue with a leak and Steve tried to be more accommodating which I appreciate but there was a lot of unprofessional remarks made in the process to the point where I had to tell him I'd go somewhere else. The most recent incident involved me calling back to confirm my drop off time (which Steve agreed to). I asked if any walk in appointments had opened up since I last called, the person didn't know and transferred me back to Steve who acted as if me following up was a problem; I explained to the person that I was talking to what the original plan was for full transparency no need to act as if I didn't. He then asks for confirmation on when I'd be picking up the car, I said the following Friday (as I'd be out of town) and I previously stated this. He implied I told him it would be this Friday . Unfortunately, there's so much noise involved because of the back story and repeat poor experiences and Steve seems to be more interested in being sassy rather than taking notes and confirming details as part of normal day to day business. If you can't treat customers with respect and care why would they still bring in their vehicle?
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September 2022 by B R
Night and Day! That’s the description everyone gives when they see the transformation that Steve and his amazing team at Classic Soft Trim did for my Toyota FJ Cruiser. I wish they had a photo ability because I am so proud to show it. I had the cloth seats with leather backing and I upgraded to Classic Soft Trims all black leather with double diamond red accent stitching and the option to have contrast stitching of the same red on the head rests and sides for continued accent. It looks so amazing and feels unbelievable. Not to mention it’s like a new car smell. The double diamond stitching gave it that luxury feel and the accent color just the right subtle pop of custom. I could not be happier to recommend them if you are looking to transform your car and revive it. Exceptional service and amazing pricing. Oh yeah best part is we made the installation appointment, I went and immediately they started working on it and within an hour and a half. Brand new interior. Amazing Customer Service!
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August 2022 by Cassandra D'Alessio
I was referred to Steve and his team from my auto dealer when I bought a new car. They replaced the cloth seats with leather, and nobody can believe these are not the original seats in the car. They did a flawless job, and made sure I was happy with the final result. Great customer service.
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August 2022 by Stat Chat
My Honda CRV had leather put on by this company. It's lasted a decade. I recently brought it back to them because the driver armrest was cracking via normal wear. Without hassle they removed the armrest and told me they'd order that color and call me back when it was ready for pickup. A week or so later I went back and not only did they put on the driver side armrest (the package had two covers they recieved) they also replaced my passenger armrest for no charge. I really appreciated what they did for me.
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August 2022 by Ty Barrett
Friendly, attentive, action oriented. I'll keep you posted about the finished product, thst is, when it is installed.
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March 2022 by Marcie S.
Was referred to Classic Soft Trim from a friend and am completely amazed at their work. Other places including a dealership quoted the work would take 3-4 days. CST had me in and out in under 2 hours for a three row Kia. And it looks perfect! I highly recommend them.
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August 2021 by David M
Definitely priced well, it's mostly worth the money I guess; if anything for the quality materials. I wish it was a little neater of a job though. Stitching is not as clean as I'd hoped and there are folds in the leather the guys told me would "shrink" out that didn't. Don't get me wrong, it does look pretty good overall and service is great, I just thought since they do work for dealerships it would be factory level appearance... or at least better than what I got.
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June 2021 by Lisa Ondras
So happy with my new leather car seats! I worked primarily with Jocque (but everyone answering the phone was helpful and polite) and had a great experience. They worked hard to make sure I got EXACTLY what I wanted and they did a wonderful job in the promised amount of time. I called many times and had a lot of questions and they were super helpful and patient. Classic Soft Trim does excellent work, I highly recommend them!
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May 2021 by Mark Cook
Steve is amazing. It’s the ONLY PLACE in Charlotte to trust with putting amazing leather in your vehicle. Attention to detail is incredible and my vehicle never looked better.
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May 2021 by mark middleton
Friendly, expedient, quality is impeccable, plus very reasonable prices
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April 2021 by Kathy Oropesa
I called to make an appointment to see why my sunroof was not opening. Instead of making an appointment, they troubleshoot it over the phone and it was fix in a minutes! Just needed reset! These guys Rock!
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December 2020 by aja Designs
Steve and his crew did above and beyond on our leather package for our vehicle. Great job guy's, my wife is going to be so happy I might get lucky tonight ☺️?
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December 2020 by Sabrina Ridenhour
Take good care of me.
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October 2020 by Rich Zimmerman
Terrific experience with these folks! Professional, helpful and top-quality work! A+++
