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July 2023 by Dawn P.
Our designer "forgot" she had a consultation appointment with us. We drove for 40 min to meet her at 9am to be told that she was sorry, but forgot because she normally does not schedule appointments on Saturday's. We offered to stay at the design location and wait for her but she was not willing to come meet with us. Her excuse was that she lives 45 minutes away and has another appointment in the afternoon ??? Hmmm.... sounds like she did make appointments on Saturday's or was lying about 2nd appointment because she didn't want to get out of bed and meet with us. Terrible work ethics and disregard for you potential client. Needless to say, they will not get our business.
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May 2023 by Joshua Galvin
There is absolutely nothing bad I can say about the owners of this company. How they, day in and day out manage to knock every project out of the park with their clever utilitarian set ups I will never know. Take it from me. I worked for them for some time. This company and the people who own and operate it are a cut above the rest; truly salt of the earth great people.
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May 2023 by Dina Casalino
They did such a great job on our master closet and pantry. They made the process easy and maximized the space that we have. In addition the installer was super friendly and Paid attention to detail
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March 2023 by Chennel McCranie
I recently had our extremely small master closet revamped by closet and storage concepts. I would definitely recommend. I was able to utilize much more space and bring in at least 25% more off my stuff from other rooms. Everyone was extremely professional and did great work. The only thing I wish is that they offered to sand holes and paint after install. I knew ahead of time they did not do this, but it would just make the product that much better. To have that completed the day of the installation when everything's already put of the closets would be a game changer. Regardless, very happy with my closet and would use them again.
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March 2023 by Richard Senesac
Installers Chris and Mike were professional and did a great job. Very happy with the finished product. Would not hesitate to use them again.
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February 2023 by Susan Repanes
We just moved to Charlotte and we needed a closet makeover. We dealt with Closet and Storage Concepts because they were reasonably priced and we loved the design. I have a tremendous amount of space for shoes, sweaters and dresses. The installers were terrific! They left my closet clean! I even have a hamper in the drawer! They are now doing my husbands office!
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February 2023 by Rachel LoCurto
I probably should have posted this a long time ago but just came across the email chain now. We tried to use CSC back in 2019. We were working with Pam and had asked her a couple of questions about different options as we were installing two custom closets, a dressing room, and a full wall of built-in bookshelves with cabinets in our office. After asking a simple question about backings on the built-in bookshelves, Pam meant to forward my email to someone but instead, replied to me with an extremely snarky comment about how high maintenance we were, and that we likely could not afford the backing anyway. Super unprofessional. Buyer beware they will definitely talk about you behind your back!
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January 2023 by Susan Haas
I am blown away by this company's customer service. I recently had a problem with a murphy bed they installed more than 12 years ago. They came out and replaced much of the bed for no cost. Who does that anymore? These are just good, honest people delivering a great product. Highly recommend.
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December 2022 by MIKE NICHOLSON
Love my new closet! I have a 1934 bungalow that had no closet space, not anymore! Everything was done timely and professionally from start to finish. I would highly recommend them!!
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August 2022 by D Gentry
Booked to get my master closet done, Heather was great with her design. She gave me a date even before fully booking, So I booked for 7/29/22 Here comes the horror story…. Less then 48 hrs before my closet makeover. I get a call “hey we order the wrong color we going to move to 8/20/22. So I’m like no that’s not good for me I won’t be in the country. The office clerk like oh well we had to move it. So I stated I’m doing my final wedding walk thru in Jamaica. And for the last min moving I’m going to need to get some one to let you in my houseand etc. I tell what compensation are you offering me for the delay. I had my schedule around yall. I’ll get the manager / owner call you. He calls and give me well if I compensated every delay I’ll have to lock my doors and etc.I stated well I’ll cancel and just refund me my money he hangs up. Point of this story is he lost a cust and I’ll make sure no one uses this company. When a simple we apologizy would have went far.
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May 2022 by Connie A.
Very well!! Heather, the designer, was very helpful with several suggestions for us. We were VERY happy with everything!… she took accurate measurements so all fit well! The bed looks beautiful! Erwin, the installer, was very good as well! He was precise and efficient! We had a great experience and are very happy!!
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April 2022 by Erin Taylor
Koren did a great job. She was easy to work with and quickly completed the design. Our installers were also great. They worked very hard for several hours to get the project completed. They even removed and disposed of our old closet system. We are very happy with our new closets.
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March 2022 by Roberta Jacobson
I had the best experience with the designer and installer. Koren helped me make the design decisions that were best for my space. She was friendly, timely, and a delight to work with. The installer showed up on time, was very efficient and may have even left my space cleaner than when he arrived! Fantastic all around experience for a Murphy bed project. Will definitely use them again for other storage needs.
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March 2022 by Stephen Thompson
Big shout out to the following people that made my dream come true !!!!Heather- For Helping with Style and DesignKelly - For Explaining the Financial End of itWayne - for his Expertise and Friendliness in building the End ProductI am elated as I have wanted a user friendly Laundry Room for 30 years.Thank you for making my dream come true.
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February 2022 by Betty Rhodes
We had our master bedroom walkin closet done and we love it. Heather worked with us to design the configuration to perfectly meet our needs. We highly recommend them for your closet and storage needs.
