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January 2024 by Michael Keller
as a longtime client, I’ve seen a significant deterioration in the quality of service lately. My last experience was the final straw. They told me the engine was shot (has been performing fine for 9k miles since after another mechanic indicated no issue), and they broke my hood suspension and said its failure was coincidental. $110 to repair and $150 for a bogus diagnostic coupled with a rude front desk all culminated to a “never again” guarantee. Too bad - as I had been a decade long customer.
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January 2024 by Nick Crook
CMD quickly became my one-stop for any car trouble I wound up experiencing. They're friendly, concise, and have a fast turnaround time.
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January 2024 by Sam Plumer
Took my vehicle in to get a diagnosis and repairs. They were extremely friendly and very up front about what the process would look like. I spoke to Kevin on the phone and he said my 1 hour diagnosis should be finished by 1pm. However, they called me about 2 hours after I dropped it off (at 7:30am) with the diagnosis and price I should expect. My car was repaired and ready to pickup by around 2pm the same day. Very efficient and friendly team
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December 2023 by Delon Murphy
Great service center to have work done. Kevin communicates clearly with what repairs need to be done and what the various options are. I trust the CMD guys with our Toyota 4-Runner and Tundra and feel confident that the work has been done right with quality parts used.
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November 2023 by Chelsea Chang
Just moved to the area and needed to get my car serviced. They were able to get the work done early to accommodate for a doctors appointment I needed my car for. I’m always hesitant of new mechanics, especially as a woman but these guys were great! Kevin was A+ to work with from the initial phone call all through a detailed walk through of what was done and what he would recommend I do at the next service. It was a welcoming and effective environment and they will be my go to guys from now on!
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November 2023 by Corey C
Best shop I've been to in Charlotte. They've identified and solved problems other shops couldn't. Got it done quickly and at a fair price. My new go to shop for all automotive needs
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November 2023 by Mee Me
Called to get a quote on service. Spoke with Kevin, wasn't friendly gave a high quote without suggesting the vehicle be brought in to look at it to determine what service would need to be performed. If you're going to lead with hypothetically then hypothetically suggest a customer bring their vehicle in to look at it before abruptly telling a price over the phone without assessing the vehicle
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September 2023 by Jonathan Bowman
Never experienced the level of professionalism from a mechanic that i have from CMD. Not only did they misdiagnose my vehicle according to the dealership i then brought it to and attempted to overcharge me…they were rude and aggressive about their misdiagnosis when i then questioned them. They will prey on customers who do not have much mechanical experience in order to gain as much money as possible. Please avoid them if possible.
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September 2023 by Greg Bean
I just had work on my Corvette done there, after several bad experiences with the dealer. They were great! I wish I'd met them years ago. Definitely a keeper.Services: Auto battery replacement
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August 2023 by Zac Spainhour
I just want to give a warm shoutout to these guys. Kevin at the front desk is always courteous, professional, and knowledgeable to work with. They always get my vehicle in and out in a day and are honest about service needed, proactive, and charge very reasonable rates for high quality service. I sincerely believe this is one of the best, if not THE best, mechanic in Charlotte. They are certainly the best ones I’ve ever worked with! Cannot recommended them enough. I’ve referred family and friends here for good reason.
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August 2023 by Casey Coghlan
amazing staff and great service. They are always honest about my car maintenance needs and i never felt taken advantage of as someone who doesn't know anything about cars !
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August 2023 by James Sadowski
CMD was able to help me very swiftly when I was in a pinch. Great communication, advice, and fair pricing. I am very lucky to have been recommended to them for my truck repair needs. Definitely recommended to anyone else. Thanks Kevin!Services: Electrical repair
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July 2023 by James R. Sadowski
CMD was able to help me very swiftly when I was in a pinch. Great communication, advice, and fair pricing. I am very lucky to have been recommended to them for my truck repair needs. Definitely recommended to anyone else. Thanks Kevin!Services: Electrical repair
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July 2023 by georgia Droppelman
Amazing service- I had several issues which were repaired at a reasonable price in the time which was quoted on a 10 year old VW Passat.Services: Auto engine diagnostic
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July 2023 by Tyler Wise
My wife and I have been using CMD for all of our auto services for five years. They have been able to service her Jeep and my Mercedes with all requested repairs. They work quickly and efficiently, and I trust their judgement when work is required to be done and when work is also recommended to be done (maintenance or diagnosing small issue before they become big problems). Worth the money to take it to this shop if you want the work done right. Kevin and Bill that work up front explain the repair work in a way that anyone can understand.
