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February 2024 by Yuletzi Vargas
Excellent customer service from Cynthia, I recommend them
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December 2023 by Estrella Ashcalla
Samuel is my favorite sales representative when I buy phones or make changes to my account. He’s always been helpful and brings an excellent customer service experience!Samuel is my favorite sales representative when I buy phones or make changes to my account. They have always been helpful and provide a great customer service experience!
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November 2023 by Samuel Ortiz
Nice customer service???
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February 2023 by S A
It’s hit or miss with customer service. The workers are either good or okay.
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February 2023 by Assassins Army
It’s hit or miss with customer service. The workers are either good or okay.
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November 2022 by tom jones
Adriana is very knowledgeable with phone problems. She got my new phone activated quickly. I had changed over to iPhone and in bringing over data from android I inadvertently carrier locked it. I had taken it to the Eastway store and the girl didn’t have a clue how to do it.
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June 2022 by The Official Rob The Voice
Didn't honor my warranty and sold me a defective phone. Went into store for an exchange and I was denied even though I was within warranty and return policy. I don't recommend this company to anyone. They'll probably replay with a sad email address that they never respond to. Now I'm out 150 dollars and no one wanted to help fix the phone. Worst company ever.
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May 2022 by Charese Baker
The store was immaculate. The CSR, Jihad, was professional, kind, and courteous. Helped me resolve my issue quickly and efficiently. He was helpful and patient in assisting me as well as answering all my questions! He was a joy and delight & it's a privilege to brag on him for outstanding customer service!!! :)
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March 2022 by Shawn Grissom
Been customers for 6 years. Added a line, was told one price. Paid an extra $50. Upon investigation- the Latino guy that helped us got a nice commission off of being deceitful. He didn't tell us that he didn't adjust our account so that we would get the discount. They won't even credit us back the money. Now we have left cricket, and the smart and helpful people won't unlock one of the phones so that we can part ways. At this point- I'd rather live without a phone if it means paying people hard earned money only for them to take from us and cost us for their personal gain. Shady business....it doesn't mean a thing to be a valued and loyal customer anymore. I work too hard for my money
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February 2022 by kriger619
Cricket is without a doubt one of the worst businesses I have ever dealt with. Customer service is unhelpful and it is always difficult to understand what the representatives are saying because they always have a heavy accent. In store employees tell me during every visit they cannot provide any type of support and I have to call their main number, which involves waiting through an automated message that I can't say or select any options until it is done speaking, which takes several minutes. They have multiple times changed my monthly bill price without notifying me and when I call to complain all I hear is "sorry for the inconvenience"
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November 2021 by M Aaron
My in store visit on today 10/21/21, was an ideal experience . I was there just after the store opened to resolve my online phone issues. The gentleman that assisted me showed the best example of good customer service.He gave his name but I can't recall what he said. But, I will remember that he was patient, friendly, and displayed a positive attitude. I'm thankful for his help.
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June 2021 by Evan Wright
No return on cases.
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July 2020 by KRISTINA SANTEE
Superb service!! I cannot say enough about the helpful service provided by Sarah and Jihad! Highly knowledgeable!!! Five stars is not enough!
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July 2020 by devlin rodriguez
AMAZING SERVICE! they were so helpful
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April 2020 by Chris Welsh
Came in today for a new phone and the 2 young ladies that helped me were amazing,polite knowledgeable and very helpful,while one helped me with my phone the other sanitized the whole store,definitely 5 stars
