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December 2023 by Jan E.
We needed Extra Storage for 4 years and found them professional, courteous and safe. I felt safe being there and my stuff was safe as well. Very convenient location on 10th Street in Charlotte.
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November 2023 by Bridget R.
I received superb service from the staff at the S. Four Mile Run Drive location in Alexandria, VA. Tony was so helpful and knowledgeable and made my sister's move so much easier to facilitate from out of town. It's hard to get good customer service these days but they are great at it!!!
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November 2023 by Carl Johnson
After the retirement of our CEO we discovered she had a storage building in the company's name that she had been paying for. We needed to enter the storage facility and had no clue what the combination to the lock was. Richard was awesome about helping us with this situation. After getting all the Vital Information that he needed to prove we were legitimate he was able to remove the lock for us and help us put a new one on. Thank you so much for working with us the way you did
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November 2023 by R M
I am very pleased with my experience here. I work during their business hours, but I was able to do everything online! I made the reservation on the website, they left the keys inside the unit for me and gave me the code to get in. When I was done with the unit, I scheduled a “move out” thru the website and picked up my lock. Easiest transaction.
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November 2023 by Jennifer G. McManus
This was my first experience with a storage unit and I was very pleased! The purchase process online was easy and clear. Calling to confirm our rate, unit and move-out date was easy, if someone didn’t answer they always called back in a timely manner. I felt safe when I visited my unit, even at night. The space was very clean!
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November 2023 by Kristen Olivera
ExtraSpace has been awesome to work with. We needed 6 month temporary storage and they made it VERY easy. Management has been super accommodating, move/access to storage unit was seamless from the start, and overall stress free - highly recommend!
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November 2023 by Eden Glass
Very easy process to move-in and out. Pretty clean and always well lit. Had some issues with my candles being melted despite paying for an AC controlled unit - regardless, I would use them again! Always felt secure and well ran.
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November 2023 by john feral
AC responded to my call promptly and greeted me at the door with a smile, was very helpful, not even hesitating to go the extra mile and call who ever he could to find the answers I needed! Was very courteous, had a smile on his face the whole time and walked me to my new Storage Unit!
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November 2023 by Shun J Young
I have had the unit from 2019-2023.. the building has always been clean with easy access..! No longer need the u it .. if that changes 8 would return for service .. pleasant staff ..
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September 2023 by Beverly McCain
My experience wa great. Very caring,and considerate agents who knew their stuff. Would definitely refer anyone to this facility.
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September 2023 by Philip Brooks
Everyone knows that dealing with storage companies can be a real hassle. Storage units that leak, have old rusted roll down gates and are dark and dingy. Even worse employees that don't know or care about the job they do.So what do you do? Answer. Call Richard! If you want to speak to someone that is dedicated to duty. Someone that always puts the customer first. Someone that gives you options on what may best fulfill your needs, Speak with Richard. Knowledgeable, friendly, and working in your best interest all in a clean, bright and modern environment.The only way Richard could be better would be to clone him.
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August 2023 by Latia Feaster
This place is safe and awesome. Very clean with easy access. The stuff was helpful and always great with me. Richard was nice over the phone makes you want to keep your stuff there. No you can’t live there but you items is secured and safe for sure.Great place! thanks for hold my things for over the years
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July 2023 by Mackenzie Amirfar
AJ was so helpful when I needed a new storage unit and helped meeting all of my criteria. So easy to rent and access my secured unit here.
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July 2023 by Calvin Mays
AJ was really helpful with the whole process -- from helping me select the right unit to getting my account setup -- it was a breeze. I would definitely recommend this facility to anyone!
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July 2023 by Devante Hines
Rick was tremendous and had excellent customer service. He explained all details thoroughly and completely left a great impression. Thank you
