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December 2023 by Kristina V
Inquired on a 5x5 unit listed online at a promotional rate of $23 per month for the first 2-3 months. Received a call from the location to confirm price and promotion expiration. Was shocked to hear that no one could give me the price increase by the time the promotion expires. That seems rather shady business! Your customers should be receiving complete transparency on your rental rates before they commit and move all their stuff in. Be cautious of this promotional rate!! We are currently paying $49 per month at another facility. It is pointless to move all of our stuff, not knowing if the increase will be more or less than what we are paying now. I would rather do business with a company that offers complete upfront transparency.
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December 2023 by Velecia Mckay
I am very excited about working with Extra Space. Trina has been so helpful in the process between finding the right space, answering my questions and just over all friendliness.
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November 2023 by Amanda King
Trina was incredibly helpful when we moved in. Answered all our questions and even walked us around the property to show us everything. We feel this is a safe place to store our stuff and it’s very clean. Very friendly and professional staff.
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September 2023 by soccerqueen181
I kept my belongings here for a little over a year & everything was perfectly fine. Move in and move out went so smooth. Branden was a tremendous help this past weekend assisting me with my move out, I highly recommend this location.
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September 2023 by D. Paschall
This was one of the best parts of my moving experience! Getting moved in was so simple and Charles was great showing me the unit prior to signing my rental agreement. The location is very convenient, especially before/after a trip to Walmart or Starbucks! The facility and units are very clean as well. Its gated and there's also grounds space to store cars, busses, boats etc. I definitely recommend this facility for your moving needs and the rate was very inexpensive. Happy moving!
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September 2023 by Lauren Castedo
Extra Space Storage has provided a great experience so far. The facility is very clean. Branden the manager also was very helpful when I arrived to set up my unit. Branden was also available by text to help me with everything I needed! Thank you Branden!
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August 2023 by Charlie Dannelly II (CSD2)
The management team is five star caliber. I couldn't be happier with the way I was treated and welcome at this new facility. The Storage areas are fantastic. The cleanliness is five star. The roominess of each unit is five star. The construction and modern technology use is first rate. I have used a lot of storage units in my life and this one is the top. Thanks for making me feel welcome in Charlotte.
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August 2023 by Ethan J
Very clean facility and friendly staff unlike some facilities in the area. Trina helped us look at units and pick the right size one. She knew exactly what we needed based on our brief conversation. My wife and I were stressing about this move and Trina and Extra Space made it easier on us. They even had a golf cart so we didn’t have to walk in 100 degree heat. Highly recommend!
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August 2023 by Julieta Isoler
I had such a great experience with this location! The prices were awesome compared to other storage units in the area. Brandon was very helpful and the manager as well! The unit was always clean and easy to get to. They worked with me when I had questions about something. Highly highly recommend this company and location!! ? thanks for everything!
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July 2023 by Reggie Rowzee
Branden’s customer service during my visit was outstanding! He was extremely knowledgeable and helpful all the way through. Got me out of there quick! Thanks again Branden!
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July 2023 by ashley bennett
I have had a unit here for a bit and it has been nothing shy of amazing. The office staff is always nice and helpful and Brandon was nice and professional. The units are clean and very reasonable as far as price.
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July 2023 by Stacey Durst
Easy process online when renting a unit, very friendly staff, clean storage unit and surrounding area. Convenient automatic billing each month, quick and easy to end service once we no longer needed the unit. Definitely recommend!
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June 2023 by Deborah Brice
Everyone was great to work with. They listening to what your needs are and got you what you need. And the pricing suited my pocket. Thank to Joe for his professional.
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May 2023 by La'Riesha Turner
Crystal took her time to find me the right size for my belongings. She is very thorough, helpful, thoughtful, and makes sure you are taken care of. She is a awesome person and Extra Storage Space should be take pride in having her apart of their team. And I must add she takes pride in making sure the property is thoroughly cleaned and keep up to part.
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May 2023 by mekari abernathy
Crystal was EXTREMELY helpful, even before we met in person. I’m a college student so I’m pretty new to the storage thing. Customer service was awesome and she even suggested cheaper options to accommodate my personal needs.
