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August 2022 by Google user
It doesn’t surprise me at all that the average rating for this pharmacy is only two stars. I dropped off a prescription in the morning and was told it would take 25 minutes. When I came back 45 minutes later the girl said she couldn’t find it, without hardly putting any effort into it at all she sent me to the other counter. The other girl found it immediately then told me I needed to go back in a much longer line to now pay for it. Because “she didn’t have a register”, she told me in the most snarky voice ever. Of course I would need to go to the right place, but if anyone had any leadership skills whatsoever they simply would have allowed me to go in front of the line to pay for it, since I was there first. i should not have to get back in a line with four people in it to wait because of their screw up. Horrible and snarky customer service
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August 2022 by Jennifer Huff
It doesn’t surprise me at all that the average rating for this pharmacy is only two stars. I dropped off a prescription in the morning and was told it would take 25 minutes. When I came back 45 minutes later the girl said she couldn’t find it, without hardly putting any effort into it at all she sent me to the other counter. The other girl found it immediately then told me I needed to go back in a much longer line to now pay for it. Because “she didn’t have a register”, she told me in the most snarky voice ever. Of course I would need to go to the right place, but if anyone had any leadership skills whatsoever they simply would have allowed me to go in front of the line to pay for it, since I was there first. i should not have to get back in a line with four people in it to wait because of their screw up. Horrible and snarky customer service
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May 2022 by Margarita Clements
The worst experience I had in my life. Rude and completely incompetent
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March 2020 by Jordan B.
This CVS Pharmacy location is very convenient, as most stores are. At times, I stop at this store going to or from work or at other times. The store is quite large and has a wide variety of products available. I have never used the pharmacy at this location, but there is one and it seems to be fairly sizable with multiple pharmacists available. The store is conveniently located on South Blvd, next to the Einstein's Bagels. There is a parking lot for the store, so no issue with parking needs. Most times when I've been in the store, there is only one associate working the checkout line. Not the biggest issue, since it works for the amount of customer traffic. They are always friendly when assisting with checkout.
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January 2020 by Lara T.
are you kidding? The pharmacy is so slow, they won't answer my phone calls, and my apartment keys got stolen out of my car in the parking lot. AVOID!
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December 2019 by Abigail C.
Honestly if I could not give a star at all- I would. This place is a hot mess and it needs to be addressed. I'm calling just to make sure that a prescription was received from my doctor and being filled before I drove there to pick it up. no one at the pharmacy ever answered the phone. No matter how many times I called or how long I waited. So I talked to the front of the store and they tried to transfer me, still no answer. Finally I got in touch with a manager, who got my information and took it to the pharmacy which a couple hours later after the first call, finally called me. After all this trouble, the lady pharmacist on the phone was less than pleasant. Full of attitude and I'm just seeking simple confirmation. I then proceeded to STILL thank them for there attempted help and she hung up on me. Won't go back to this location again.
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October 2019 by Abby M.
HORRIBLE. Every time I come here the pharmacy line is down the aisle. The phone is also constantly ringing and no one answers. I have waited for someone in the pharmacy to answer for 40 minutes. Do NOT recommend for a pharmacy.
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October 2018 by Katie D.
Montressa is amazing. Pleasant and fast! Love when she is here. Highly recommend seeing her at the pharmacy!
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April 2018 by Rebecca M.
Very poor pharmacy customer service. My medication brand has been changed 4 times this year (monthly) due to the pharmacies apparent ability to negotiate better pricing on different meds. Not ok to force a patient to adjust to new medication with different side affects on a monthly basis to save a few cents. Additionally, staff is unable to answer questions, just spoke to a male pharmacy tech who begged me repeatedly to call back another time to let a colleague deal with me - all I wanted to know is what day my prescription would be ready for pickup. He then oddly hung up on me before the call was concluded. Will be switching to Rite Aid pharmacy ASAP.
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April 2018 by Jennifer S.
Let's start on a positive note, I can walk there! And I fill my prescriptions here. The staff is always nice and helpful, but are constantly drowning in work as this is the closest drugstore to many people. The parking lot is small, often congested. The store itself is messy - I assume they get a lot of street traffic due to its proximity to South Blvd. There is always a line at the front and no real urgency to check people out. I typically really like CVS's, but this is not one of my favorites and often opt to go to their competitor across the street for anything other than my 'scripts.
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April 2018 by Courtnie W.
I absolutely love the pharmacy personnel. They are incredibly helpful and thoughtful. I'm giving this CVS one star solely based on their manager or assistant manager Cyndi. She has been rude and dismissive on two different occasions. Today's encounter went as follows: I purchased a prescription and a few items at the pharmacy. I, received almost twenty reward coupons and six dollars in reward bucks. These are rewards our household has EARNED by shopping at this particular CVS. When I realized I had EXTRA bucks I decided to return one item and Repurchase it using my reward bucks and cash. Cyndi politely told me that was not allowed... I, politely asked her "why?" She said, "I can not use reward bucks on items I just purchased because of quarterly reasons." I'm still unsure what that means but I politely replied, "If I leave the store and comeback in and return an item I would be able to use the reward bucks but I can't use them right now?" She responded, "Since I, now, know you're thinking of doing that I'm not going to return the items for you" I was further confused, she was not going to let me return an item I just purchased or resell me the item? Is this not a business? How did this become personal? After a 4-5 minute exchange she "allowed" me to use one the reward bucks coupons... I felt like she was rude, dismissive, unprofessional and out of line. I'm not sure what her issue was with a person using their reward bucks or repurchasing an item. I, remained calm but I won't be shopping here, because obviously being a loyal customer reaps no reward.