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December 2023 by Rachel Parton
The pharmacy at this location is so much better than the other Harrisburg location. Minute clinic NP is also the BEST!!
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December 2023 by James Parkhill
Very understaffed, drive thru closed, online said order was ready and after waiting in line for 30 min they still said it needed 45 more min to get meds ready. Worst cvs
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December 2023 by N Yanes
Very hard to get prescriptions done on time, then they get returned to stock because of their own mistakes. Recently had prescriptions sent to the wrong address and this delay was horrible to deal with. They wouldn’t refill my prescriptions even though it was their error and we had to fight with usps to locate my medication. When the medication finally arrived back to them, they returned to stock, making me start all over again. I’m switching pharmacies. The fact that some of the workers were rude to me for their own mistakes just adds an extra nice touch.
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October 2023 by Alethia Jahn
Usually the pharmacy does a decent job. Clearly they are understaffed and work with what they got, so I’m typically very appreciative of their timeliness when I do go. However today rubbed me the wrong way regarding one of the pharmacists. When I expressed that my automated texts advised today was the last day to pick up, she was very adamant and cold about it being wrong. She then quoted me a 2 hour wait for them to “refill” my prescription (which is already packaged in a premade wrap, nothing for them to refill). Which normally isn’t a big deal except that I had a text that it was ready and I went on my lunch and only had 10 minutes left on my lunch. After me prying to get an explanation since there was no refilling per se to be done, she finally explains the process they have to follow hence the 2 hour wait. I left to log back into work and five minutes after I leave I get a text it was done. If it would have taken that quickly I rather she told me to wait. I obviously can’t go back until after work and then there is an even longer wait in the evening because they only have two people working and no drive thru. If the issue is understaffing, it’s on management to hire more people or if it’s an issue of speed of the pharmacist they need new people. Like I said, I generally have no bad experiences, but today has really rubbed me the wrong way.
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October 2023 by Francis H
I’m writing this review for the Minute Clinic. Practitioner Montressa always does well with my shots. The wait time is usually not long. Most times I’m in and out. But I can’t say the same for the pharmacy here. My wife had a shingles shot at the pharmacy a couple of weeks ago and waiting 35 minutes past her appointment time with no one in front of her.
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October 2023 by Katie Craig
Patient, diligent, valued me as a customer.This location did not have my prescription in stock but the woman who checked me out was incredibly helpful in trying to track down a location that did have my medication in stock. There was a busy line but she slowed down and took the time with me to make sure I had what I needed before leaving.
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October 2023 by Zahil Caraballo
If I could give them a zero I would! They have the WORST customer service I have ever seen. I waited 2 1/2 hours for my prescription to be filled when they said it was gonna be ready by 5:15.
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August 2023 by Tamarah Morley
Long pharmacy lines in the store and on the phone, I switched to walgreens and i’m so much happier.They are pleasant, They answer the phone, and they give you the option to turn off the music if your on hold, that’s priceless, cvs used to drive me crazy. walgreens never keeps you on hold more then 1-2 minutes anyways. I’m so sorry, I really hate to give bad reviews but this cvs is lucky it’s still open. I recommend transferring your scripts across the street to Walgreens. you won’t be disappointed!
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July 2023 by Brian Becca Davis
Do not use this pharmacy. We have had so much trouble getting our prescriptions. It always takes forever to get your meds and they rarely answer the phone.
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July 2023 by Kym Truglio
Tiffany and Kim at the Minute Clinic are just wonderful! Very sweet and caring. They made my visit easy. Both women are very personable and are there to help you. Thank you ladies for taking care of me and making a normally dreadful experience easy and fun. I appreciate you both!
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June 2023 by Nyasia Deverger
This has to be hands down the most unprofessional pharmacym The current pharmacist is horrendous. Instead of trying to help people she responds to requests in a snarky manner. Her assistance is based more on CYA(covering herself) than actually helping. With each pharmacist it gets worse but this one is the worse by far. I don't even have a number to file a formal complaint - if I did I would.
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June 2023 by Jennifer Ritchie
Always line at pharmacy. Can't ever seem to get my meds in to be filled on time, even if call. If you try calling pharmacy good luck one day tried 4 times and held anywhere 35 to 45 min waiting for them to pick-up and then called back and spoke to store manager on duty that day he said he would go tell them to call me because wouldn't pick up and that didn't happen either. Never have enough help and there's one tech that's especially rude and spoke with a female store manager and she said that she would look into it next visit nothing had changed but I wasn't the only one noticing how rude she was had another customer tell me she avoids her at all cost. There's so much new growth in area and had switched to this one because was having better luck than one on 49 and now its like Jesus please hire more people and try to get something right for once. I was almost out of my med this past month and that was with calling twice to make sure was going to be available for when I brought for refill and said had it but then had to be ordered and they're quick to blame a national wide shortage but other pharmacies can get the stuff in. Took me telling them 4 times to cancel one filled cause the part needed with it was too costly out of pocket.....I just had to not pick it up and let them return to stock cause kept telling me to pick it up after I told them didn't need the med since couldn't get part was supposed to go along with in nebulizer. They need more allotted pharmacy hours cause they aren't stopping building houses or apartments or condos in the area lots of new ones going up right across street from this location. Kayla was trying to get things straight but I don't know if still at this location but they need to do something to help this and 49 location and both shut drive thru before even close sometimes closed all day.
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May 2023 by Emma Gregory
How does this pharmacy stay open at all? No one answering the phones, closing during lunch, slowest service for years on end and nobody seems to care that works for CVS. It’s astonishing. Even though this pharmacy is a stones throw from my house I’m going to switch my prescription location. Enough is enough.
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May 2023 by Buddy Rogers
Every time I receive a message that a prescription is ready, I go to pick it up to find out that they have restocked the medicine. You called me yesterday!! If you have a new prescription count on 3 hours minimum to pick it up. Went back to get my meds today and now drive thru is closed and 15 people in line in front of me. This does not need to be this difficult. I’m moving my prescriptions elsewhere. Worst customer service ever!! I’m done!
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May 2023 by Linsey D.
I hate going to this CVS. I called them multiple times they never answer the phone. I was on hold for about an hour. I decided to drive up there then they finally answered the phone when I arrived. They said I had to come back tomorrow to pick it up because it was an hour till they close. I was in dire need of this prescription. I was trying to get in contact with them all day and nothing. They were also very rude. I was persistent and told them I've been waiting for them to answer the phone all day because I was at work and couldn't drive up there at the time. I was trying to call them so I could just go up there and pick it up as soon as I arrived before they closed. They had an attitude with me but agreed to get it to me that day and told me to wait 45 minutes. Another day I went up there. I was waiting in line for my prescription I heard two employees behind the counter laugh when the phone was ringing and said that they are not worried about it they're not picking it up. They can come inside. I avoid this place as much as possible but since it's the only convenient one near my house, I have to deal with this pretty often. I understand that everywhere is shortstaffed and we are in inflation, but that doesn't mean you have to be rude. I work with customer service, and this is not how you act.