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February 2024 by Eric P
Today, as a 47-year-old professional black man, I found myself grappling with an unsettling encounter of racial profiling at Dillard's in Northlake, an experience that cut through the layers of my identity as a husband, father, corporate professional, and small business owner. Despite my accomplishments and community involvement, despite the fact of being an investor & land owner, this incident served as a stark reminder that systemic biases persist, transcending the boundaries of success.As I walked through the department store, I couldn't shake the feeling of being singled out. Well, 60 seconds later I was confronted by the police and mall security. They said that they had received complaints that I had been wandering aimlessly around the store. I simply replied, have you ever been to a department store with your wife? I had been calling and looking around for her so that we could leave. I was embarrassed and they were persistent. The weight of frustration settled in, contrasting sharply with the principles of fairness and equality that I strive to embody both in my personal and professional life. It's disheartening to confront such situations, especially when they challenge the narrative of progress we hope to see in society.Of course, I refrained from making a purchase. In a disheartening twist, I had to ask my wife, who had made purchases while away from me, to return the items immediately. This added layer underscored the profound impact of racial profiling, as it not only affected my personal shopping experience but also extended to influencing the shopping decisions of my family members.This underscores the urgency for Dillard's to address these issues comprehensively, implementing training and policies that foster an environment where customers, regardless of their background, can feel secure and valued. The hope is that my perspective can contribute to positive change, ensuring that incidents of racial profiling become obsolete within the store's premises.Conversely, I do not make light of the times that we are living in today. I am aware of the rise in smash and grabs or grab and go culture. As a business owner I am empathetic towards those who work in retail because I understand just how brazen people can be. What I also know is that retailers also cannot afford to lose good customers because of poor shopping experience. There needs to be a balance.
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January 2024 by Eric P.
Today, as a 47-year-old professional black man, I found myself grappling with an unsettling encounter of racial profiling at Dillard's in Northlake, an experience that cut through the layers of my identity as a husband, father, corporate professional, and small business owner. Despite my accomplishments and community involvement, despite the fact of owning enough land to house 10 malls, this incident served as a stark reminder that systemic biases persist, transcending the boundaries of success. As I walked through the department store, I couldn't shake the feeling of being singled out. Well, 60 seconds later I was confronted by the police and mall security. They said that they had received complaints that I had been wandering aimlessly around the store. I simply replied, have you ever been to a department store with your wife? I had been calling and looking around for her so that we could leave. I was embarrassed and they were persistent. The weight of frustration settled in, contrasting sharply with the principles of fairness and equality that I strive to embody both in my personal and professional life. It's disheartening to confront such situations, especially when they challenge the narrative of progress we hope to see in society. Of course, I refrained from making a purchase. In a disheartening twist, I had to ask my wife, who had made purchases while away from me, to return the items immediately. This added layer underscored the profound impact of racial profiling, as it not only affected my personal shopping experience but also extended to influencing the shopping decisions of my family members. This underscores the urgency for Dillard's to address these issues comprehensively, implementing training and policies that foster an environment where customers, regardless of their background, can feel secure and valued. The hope is that my perspective can contribute to positive change, ensuring that incidents of racial profiling become obsolete within the store's premises. Conversely, I do not make light of the times that we are living in today. I am aware of the rise in smash and grabs or grab and go culture. As a business owner I am empathetic towards those who work in retail because I understand just how brazen people can be. What I also know is that retailers also cannot afford to lose good customers because of poor shopping experience. There needs to be a balance. In light of this experience, I believe there's an opportunity for Dillard's Northlake to enhance their staff training and sensitivity to issues of racial profiling. I sit on the steering committee of the Black Employee Network, and employee resource group, and I hear far too many stories that are similar to mine and while I don't have all of the answers, I do have a few suggestions to offer. Firstly, comprehensive diversity training programs should be implemented, ensuring that employees understand the impact of unconscious biases and how to navigate them. This could include interactive workshops, educational materials, and open dialogues to foster a more inclusive environment. Additionally, promoting diversity in the hiring process can contribute to a more representative and empathetic staff. Encouraging diversity not only at the entry level but also in managerial and decision-making positions can foster a workplace culture that is attuned to the needs and experiences of a diverse customer base. Moreover, establishing clear and unbiased store policies, along with protocols for handling situations where suspicions may arise, can provide guidance to staff and help prevent instances of racial profiling. Regularly reviewing and updating these policies ensures they remain relevant and effective. By taking proactive steps towards creating a more inclusive and culturally sensitive environment, Dillard's Northlake can not only address specific incidents but also contribute to a broader societal shift towards equality. As a customer who values fair treatment and respect, these suggestions aim to foster positive change
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January 2024 by Faye France
That's expensive store
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January 2024 by Timo Aittola
High quality clothing, good service and very clean environment.
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January 2024 by Tierra McDonald
Customer service was sooo bad I was treated like I was stealing I was followed around and stared at by the employees.... i was very uncomfortable I ended up putting everything back and leaving the store!!
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January 2024 by luz reyes
Estee Lauder counter, I just wanted to write this review because you guys have an Excellent and perfect Employee her Name is Ross, I had a bit of an issue at first with a sale that didn't go well with another Employee BUT Ross came to the Rescue I just want to say how incredible your Customer service is and how pleasant you made made experience, it was absolutely Amazing. I want to praise how friendly. Ethical and so professional you are. Thank you so such for your help I highly recommend anyone to visit your counter( Estee Lauder )and ask for you Ross you are Fantastic.
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January 2024 by Zach Butler
Had alot in stock
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December 2023 by Richard Mancine
The women who helped me at the Polo Cologne counter was outstanding! She knows the polo brand well.
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November 2023 by Rosemary Bianchini
The store manager is really a true professional. He has old school ways that make the customers feel at home. I think he said his name is Frank. Love going to the store he really make you feel appreciated. He walks around the store stopping to talk to the customers and always asks if you need anything just let me know. What a guy.
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November 2023 by Carmady Kruger
I don't know if this applies to all Dillard's or just the northlake location, but the women's clothing has become mostly designer labels. And although I appreciate that, I was looking for something between a Belks and a Neiman Marcus, this was not it. I remember Dillard's having really great options for women that were not a designer brand. I didn't find that this time.
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November 2023 by Kareem Ward
They had a lovely Brahim shoulder bag on sale for $170. When it's regularly priced at +$300.
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September 2023 by Luis J. Ledee
Great dresses for my wife and get a beautiful coat
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September 2023 by Transformation Builders LLC
Great store
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August 2023 by Kimberly Springs
Great place to find Stride Rite shoes. They even have a device to measure your shoe size.
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August 2023 by Francesca Ivey
Love this store. Still the shopping experience that used to be the norm ...still can experience that at Dillard's.
