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February 2024 by Rachel Pitts
We always have a great experience at this Discount Tire. They are helpful and honest. They also keep great records so it makes coming back easy.This will keep being our go-to tire place.
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February 2024 by Kyle Vaughan
Great service, friendly staff, and great prices!
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February 2024 by Dakota Y.
Alex Will and Jorge are great ! Quality and saved me time! They communicate well and were informative on each step of my tire change. Will comeback back again !
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January 2024 by KiaB- MyLifeMyWay
I went to my local discount tire Northlake today because I thought I had a nail in my tire they took my car back came back and then 10 minutes said no ma'am you don't have anything in your tire with just to your tire pressure I stress to them the reason why I was getting my tires checked because I thought I had a nail in my tire and I wanted to make sure that I was safe while I was out cuz times are dangerous now they gave me a little printout that said no nothing was wrong well lo and behold I leave out of my house this evening at little bit after 6:00 tire pressure light reached 24 pull them up they're closed I'll go to Firestone on WT Harris they're open such a nice manager him and his tech what do they do take my car in the bay they find a nail in my driver's left front tire I am extremely disappointed in discount tires I purchased my tires from them I went back to them and I stressed to them I am bringing my car back here because I want to make sure I'm safe that was not done. A VERY DISAPPOINTED CUSTOMER I can't post a photos to prove that I did go to Firestone this evening because it has my personal information on it
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January 2024 by nicklaus williams
Been coming here for years and today i was blown away by the service and how attentive the staff was. They also honored insurance I bought on my tires and it only cost 30 to replace the entire tire and they did a few other services for free, so amazing!
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January 2024 by Michael Dearing
Had a simple problem--bent pin in the valve stem of one of my tires. They fixed it in less than 5 minutes and made sure my tire pressure was good. I don't normally leave reviews, but they clearly have a strong sense of customer service and care.
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January 2024 by Yusuf Akin
I think this location has the best service so far in the area compared to other locations. I was in and out with an appointment for 2 cars without any hiccups. They also honor their policies which I must admit does not happen that often. Highly recommend!
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January 2024 by B “November's Own” Castro
I had a flat tire leaving work I was able to make it 5 minutes before closing and Anthony( I think that is his name) was so nice, friendly and professional he was able to help me and get my tire issue taken care of. Thank you for the great service Northlake location
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January 2024 by Cleavester McIver
Hi the store was professional , i had No concerns i was in and out of there in no time with my scheduled appt and curtious as well i highly recommend my guys to anyone!
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January 2024 by scott corthell
pre-paid, reservation made weeks in advance, upon arrival, waited nearly 45 minutes before the car was pulled into the bay, In total, it took 1 hour and 10 minutes to change two tires. Not worth paying in advance as no priority was given, worse yet, when checking on the vehicle, status updates provided were not accurate, misleading that work had begun when it had not.
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December 2023 by Johnny Z.
Really efficient and stellar customer service. Came here multiple times for balancing, rotations, and air. Most recently, we had a flat in one of the tires and came here for repair. Unfortunately, the hole was on the side wall so we replaced the tire. We started noticing vibrations at higher speeds immediately after the repair (we have an AWD). Brought the car back a couple of times for balancing, but it didn't solve the issue. Finally, I spoke with Chad- the store manager- on the phone and he immediately took action to diagnose and resolve the problem. He was very personable, professional, and understanding over the phone, as well as in person. We discovered the root cause being differences in wheel type/size along with thread depth. He promptly replaced all four tires to match and personally completed the entire service. Thanks for making things right and for putting customers first.
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December 2023 by Nelmyn C.
great ppl working here i got a discount for one tier professional ppl only one of my favorite place to get my tiers fix
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December 2023 by Nino R.
Speedy service for sure. You've gotta pop by in the morning. Even without an appointment I was in and out in 30 minutes, and that includes the installation time. It was a pleasant surprise. However...if they don't have the tires in stock, then there will be some wait times, especially if they're traveling from outside of the city. But it was a truly easy and enjoyable experience. Don't go cheap here. Save your money and invest in good tires. It'll be the difference between your bed and a motel bed in terms of comfort. Remember I said motel and not hotel, there's a huge difference there too lol. Good tires will never come cheap, unless they're used and that's a whole different story. Ian was phenomenal. Super friendly and helpful. Didn't try to gouge me, just honest feedback. Free tire rotations for the life of the tire too. Can't beat that...
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December 2023 by Cynthia F
The guys working here are a great asset to the company, they take good care of thier custom. They explains everything you ask.
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December 2023 by Brionna Belton
CHAD and TONY assured me that I will be taken care of and they did just that. I highly recommend this location as you will get the service you desire.
