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February 2024 by Sarah Peifer
It's the morning coffee crew for me. They are always giving 5 star service with a smile. I mainly use the drive thru for my coffee order. If I order some breakfast, it's always been hot.
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January 2024 by Mz Jones
DISGUSTED! They don't answer the phone, nor has customer support responded to the opened case. On 1/9 I ordered a grilled cheese. Took a bite and my coworker stopped me. BLACK MOLD was on the underside. I immediately spit it out. I've called, opened a chat and emailed. Tomorrow I will take it a step further.
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January 2024 by Macio Ferguson
Those apple fritters be on point with a small black coffee. Try it…
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December 2023 by monica Craig
I was having a bad day and the staff had me laughing so hard before I left. The crew was patient and those young people were awesome. This young lady named Kayla was awesome.
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December 2023 by Jamara Geechie Newell
I'm a New Englander so suffice it to say I like
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December 2023 by Kenneth Moeller (The Dane)
Great food great service happy people serving you.
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November 2023 by Evelyn Henrriquez
This is trifling. The bread is super hard, and is hardly a full biscuit. NEVER come here.
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November 2023 by Edwardo Beanz
The food is decent,but the service needs a lot of work . Do not eat here if you are pushed for time because these folks are very slow. They are very nice but very slow and several times got my order wrong or left things out of my bag only to find out down the road and didn't have the time to go back.
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November 2023 by Srinivas Komma
We stopped at this store to grab coffee after a long drive. Coffee was not hot and tasty.
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October 2023 by Kiara Gupton
Why is the service so slow? They Will literally make you late to work, and I always order ahead, this is ridiculous.
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September 2023 by Craig Reynolds
I am writing to express my deep concern and disappointment regarding the consistently slow service at the Dunkin' Donuts location at Sugar Creek. As a loyal customer, I have visited this store on multiple occasions, and the extended wait times in the drive-thru have become a recurring issue that needs to be addressed urgently.During my recent visits to the Sugar Creek location, I have experienced wait times exceeding 20 minutes in the drive-thru. What is particularly frustrating is that some cars ahead of me in the queue have opted to leave due to the excessive wait times, further exacerbating the problem. It is disheartening to see loyal customers, like myself, forced to abandon their orders due to the unreasonably long waits.As a customer, I understand that there may be busy periods and occasional delays, but the consistent nature of this issue suggests a more systemic problem with the store's operational efficiency. Slow service not only inconveniences customers but also damages the reputation of Dunkin' Donuts as a whole.I believe that Dunkin' Donuts has the potential to provide excellent service, and I hope this letter serves as a constructive critique. I kindly request that you take immediate action to address this issue and implement measures to reduce wait times at the Sugar Creek location. Whether it's improving staffing levels, streamlining processes, or investing in training, I believe that steps can be taken to ensure a more pleasant and efficient customer experience.I value Dunkin' Donuts as a brand and have always enjoyed your products, but the ongoing frustration with the drive-thru service at this particular location is disheartening. I hope to see positive changes soon so that I can continue to enjoy Dunkin' Donuts with the confidence that my time and loyalty are respected.Thank you for taking the time to consider my feedback, and I look forward to witnessing improvements in the near future.
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September 2023 by Jennifer Aguirre
The manager KiKi is amazing. Her energy,her interactions with customers and employees,everything.
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September 2023 by G. Williams
Dirty. Dirty. Dirty. Dirty bathroom. Dirty store. Saw roaches at this location. Yuck. Gave me the heebie jeebies.
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September 2023 by Mrs. Owens
The egg in the Croissant was ice cold but everything else was hot. This is 3rd time and I won't come to this one no more.
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June 2023 by Paulette Cowan
Just got coffee and it had grinds floating all at the top and all insideI'm so glad I looked at the coffee before leaving. Plus, It wasn't fixed like it was supposed to be.
