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November 2023 by Victoria H.
Absolutely horrible customer service. I had a package delivered on 11/6/2023. I stood at my front door waiting for the driver to finish unloading, the drive saw me standing at the front door and did not acknowledge me. He proceeded to take the package that was on pallet and walk past me all the way to my backyard. I yelled out for his attention and he ignored me, dropped off the package on my grass behind my drive way, looked at me and packed up and left.I called Estes to report this and their customer service team told me “it’s been handled internally”. I told them as a customer that does nothing for me b/c if I have another order and the same driver comes back and does the same thing then the problem has not been handled. They told me the delivery was done through Final Mile.Nothing was done to help rectify this situation.
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November 2023 by J L
This is based on one experience, but.... we had an LTL delivery. James "Jim" M was the driver. First class all the way! He obviously had a long day but treated the delivery like the most important delivery ever. I hope all of your drivers have the same dedication, and please let Jim know he's appreciated.
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October 2023 by Timothy Pittamn
Love every moment I'm there. Enjoy my interactions with my hub drivers
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August 2023 by Mr Cheb
It’s unfortunate how employees who hate their jobs can damage a company. Especially customer service. These experiences help you understand why AI is needed. .. if you don’t like working in customer service then explore other industries. Can’t believe Home Depot uses this company. What a disappointing experience.
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August 2023 by Thomas McCutcheon
Well guess I came on a bad day. 2 hours to unload me. Never been at a LTL carrier that long to unload.
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July 2023 by Marina Najdanovic
Great company. They are professional, knowledgeable and on time. I like Carrier brand and they work with them too. Collin Michael is very honest and knowledgeable and the only person that was pointing out some wrong parts from my other estimates. They are licensed Carrier installers and that means that Carrier will stand behind these installers on their promised warranty that you don’t get if you were going to go with someone who is not licensed installer. They can pull permits too which is a deal breaker when you are ready to sell your home.Estes Services has great pricing too!
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July 2023 by donna green
They do NOT pay OT after 40 hrs as per DOL NC requires! How do they get by with this???!!! Drivers get it but nothing the dockworkers!!! This is highly illegal!!!
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June 2023 by Jeffery “Jeff” Prince
The best Freight service company I've ever used and customer service is super knowledgeable
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June 2023 by Dacal Dacal
My appointment 8:00am and still and I don’t have dock
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April 2023 by Ja Son
I worked part time at estes in Middletown CT for a month and quit without notice because they had hired the terminal manager who was fired from my full time job. The guy was fired for stealing from employees he stole our ot funds bonuses and just like that he's in charge of another company. I went to him I told him I don't want to work for him because I know what he capable of. Fast forward a decade later I move to Charlotte apply at estes they offered me the job and then completely stop communicating with me. I called the hr lady she told me they didnt call me because of my previous history. Wow so you guys hire thieves to be in charge and I have to accept that. Be careful with this place.
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April 2023 by Nikki Mo
Soooo mad right now!! Ordered a glass shower door from lowes. Estes was the delivery company.Delivery was scheduled for YESTERDAYwhen it didn't get delivered I called today to find out when because I hired contractors YESTERDAY to be here to install it. Spoke to lady at the answering service who stated it would be delivered today before 5 and to "consider myself lucky because delivery times are always wrong and normally aren't really delivered for 4-5 days after it says it will be delivered"...she also stated how "lucky I was because they moved so quick". So had to pay the contractors for another day.Got a txt message saying it was delivered....IT WASNT!! Called back and was told that they "had to wait until the driver returned to see where it was dropped." Naturally I was concerned it was delivered to another house by accident. (The Estes website says it was delivered 'front door service' and since it wasn't at MY front door, then who's front door was it at?)The lady I called said "it could have possibly been dropped at the mailbox, and to look there"I explained that My mailbox is at the end of the road 100ft away from my driveway located on a busy road, And asked WHY wouldn't they put it at the front door like the website states 'front door service'? She stated that "the drivers do not drive to driveways"??? WTH??At this point I'm thoroughly confused...my contractors walk down the road to the mailbox and see that it WAS delivered...it was dropped in the middle road waiting to be ran over.I've NEVER had a delivery done with such disregard!!! This was a very expensive item and they treated it like TRASH!! I WOULD NEVERRRR RECOMMEND THIS COMPANY FOR DELIVERIES OF ANY KIND!!! Ridiculous in every way!!!Protect your investment and find another delivery company!!!
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April 2023 by Eikon
I have used Estes twice now for major deliveries of a backyard shed and a riding lawnmower. They were very professional and called ahead of time to make sure I was home, and they were easily able to unload these heavy deliveries of 500lbs+ exactly where I needed. I spoke with Kelly at the Charlotte center on the phone and she resolved my simple issue with courtesy and kindness. 5 stars!
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April 2023 by Sam Alpha
Great service. Nice people. Efficiency. Deliveries start at 11 am and they unloaded me in 30 minutes. Thank you.
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April 2023 by Jerry Rex
Communication was great and efficient, Logan, the driver was very helpful, called 35 minutes out and great to work with on delivery.
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February 2023 by TolaTrucking
Only one hour to offload my trailer (outside carrier) only thing was that they didn't start till 11:00 taking deliveries.
