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March 2024 by Daniel Sim
My new friends in Charlotte, NC did not disappoint. Jalen took great care of me and my wife’s automobile. Polite and respectful, professional service. Ensured my tires were properly inflated and explained the required maintenance to me thoroughly and even provided me with discount pricing.
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March 2024 by Offensive Muff-Ukerr
Great service, just had a loose oil filter last two oil changes! I like the business though!Took my personal vehicle yesterday, service was great! So was conversation about muscle cats, old and new!
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March 2024 by Victor Morganel
The last time I had an oil change with them was on November 15th of 2023, and they did not put the center engine dust shield on correctly. I went back to them to correct the issue they which they created. Little did I know that it was damaged and they did not reattach it, so they removed it without my consent. Also, one of their employees tagged on my car with their initials. This is vandalism. How I found the damage to my car was that I needed to change the fog lights. To change the fog lights, you have to go under the car and take off the dust cover because it's a 2 piece engine dust cover. On February 2, 2024, I returned to the location, and I talked with the manager named Heath. He was very dismissive about what I was saying and what he witnessed himself. That was done to my car. The only thing he said to me was: 1. That employee doesn't work anymore. 2. We fired all the people back in December 3. Mostly, dealerships don't put those parts on these cars. I called their customer support line, and no one has contacted me. The replacement costs for me for the vandalism that they did to my car is $455.81. If you take your car there for service. Just remember this can happen to you also.
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March 2024 by Andrew Kelley
Roger was quick and first class
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March 2024 by Gregory Jaudon
I arrived at the location at 8am as they were just opening. I was greeted by Jalen who assisted me in selecting tires and advising me of savings if I purchased 4 tires. I had 3 nails in 3 different tires. The team checked if any of them could be patched and due to the nails location that was not an option, so we proceeded with 3 new tires. The tires appear to be well installed by Tavarus! Dave, the manager, checked me out and was very kind and informative. Excellent experience that took less than 3 hours. Would’ve been much shorter had I not asked for them to check to see if tires could be patched. Price was great compared to dealership and Goodyear.
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February 2024 by cheryl james
They talk too much when they're supposed to be working on your vehicle. Watched a group for about 20 minutes just standing around talking and on the phone
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February 2024 by Alberto Deras
The customer service is terrible on the internet they say they close at 6pm and it is a lie they close before 6pm. I went at 5:40 p.m.??
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February 2024 by vincenzo mortillaro
Very good customer service from David and TavarusKeep the good work
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February 2024 by Travis Forde
Had a great experience will be back. In and out service
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February 2024 by Blair Barbee
I’ve been brining our vehicles to Express for years. Their team always provide fast and reliable service.
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February 2024 by Tracey DePass
Fast and friendly
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February 2024 by John Sharpe
In and out like it never happened, needed a tire patched on a F-350 dually four other stores couldn't or wouldn't, Goodyear Lake Wylie, Pep Boys Lake Wylie, NTB Lake Wylie,Mr. Tire Charlotte, The a manager Heath I believe was his name at Oil Change Express was walking around making sure everyone was taking care of, and if there was anything he could do to help out in any way, Definitely will be bringing business to them, we are a small business with a small fleet of trucks!!
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February 2024 by Shary Middleton
Every time I come get my oil change everyone is so nice, it’s always a 10min oil change as the sign says when you pull up.. Heath was amazing today!! Thanks guys for always taking good care of me!
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February 2024 by Tay'La Soares
Justin provided great service and got me in and out in no time.
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February 2024 by Patricia Torain
It was a wonderful experiencei hadn't even got out of the car when Justin came up and asked me what I needed.I told him what I needed and he said sure pull through the second bay.He was very professional,And even offered to help me do the google review.I always have a good experience ,this is my second time The first time was an inspection and I still had a wonderful experiencewill definitely come back.Thanks Justin.
