-
November 2023 by John Mooney
I reserved a room at Extended Stay America, Anchorage AK midtown. I booked the room through my Alaska Airlines MVP account and paid in full for the booking at the time of reservation.Upon arrival I found the property to be in utter disrepair and filthy!There were parts of A/C units outside rooms, the carpet looked as if the property didn't own a vacuum. Then there was the smell of the place! OMG horrific.I got to my room after checking in, and barely had time to close the door when the phone rang.It was the front desk, saying they hadn't received payment and I must give them my credit card again.Remember....I stated I paid in FULL @ the time of booking, over a month prior to my reservation date.I immediately returned to the front desk, and was confronted by another woman who claimed to be the manager. I explained the issue and then stated I believed there to be some sort of fraud being perpetuated, and I wanted the police called!This woman refused to call the police and stated she would make it up to me with some sort of 'benefits'. I asked what kind of benefit could fix a potential fraud issue and that I didn't feel safe now staying at their property.I again asked for the police to be called. At this point she claimed she didn't like the way I was talking to her and stayed I was to leave the property.I then began calling the police myself, when yet another 'Manager' miraculously appeared and stated HE was calling the police now and told me I was banned Nation wide from their businesses!I wouldn't go back to an Extended Stay America if they paid me to stay there now!As I spoke to the police and explained the situation, and that all I wanted was a refund now. The supposed female manager claimed she never tried to have me removed and was willing to issue a refund all along!I asked if there security cameras worked, to which they stated they don't record sound! (How convenient I suppose)Please heed my warning and DO NOT TRUST 'EXTENDED STAY AMERICA, ANCHORAGE ALASKA, MIDTOWN' there is fraud going on there.
-
November 2023 by Helen Mart
This has been one of my worst experience with extended stay. I booked the room in Copley West for 30 days. My room was dirty my sock was black upon walking on the floor after 10 minutes. There was a centipede in my room that scared my young child. I smelled cigarette smoke in the room when people smoked in their rooms during my stay. The guest above me fought daily I thought one day they going to fall through the ceiling, they fought that hard. The air conditioner filter was filthy. I had to clean and sanitize the room and filter myself. Checked out early because of a pressing emergency. I was informed I would receive a refund for the days I won't be staying. I had yet to receive my refund. And it been over three weeks.
-
November 2023 by Gentry Faison
Stayed at The Extended Stay America in Glen Burnie MD. This was the worst experience. The rooms were NOT CLEAN and had roaches and other bugs. Staff was horrible, refused to clean the room unless i paid an additional $10.00, stating I had to be there 14 days before they would clean my room. Wanted to leave early and was informed there would be a charge to checkout early.
-
November 2023 by A P
Lawton location charged me 3 times for no reason. Don’t understand. Corporate said they’d reach out within 48 hours. Nobody ever did. Charged me $1600 total.
-
October 2023 by Y O L O
WARNING: BED BUGS, Lakeland fl.location. The worst hotel experience my family and I have ever had. If anyone knows bed bugs know that they come out when you sleep. They inject you with poison that numbs your skin, allowing them to eat you alive while you sleep. Please don't ever go to 4360 Lakeland Park drive 33809. We ended up having to throw away all our cloths. And know one offer a refund. If you have pets please don't come to this place. Bed bugs will eat your pet alive.
-
September 2023 by Amy westmoreland
My debit card number was stolen and I have never booked with you. Someone stayed at my expense in Kansas City. I made 9 phones calls and no one was able to help me. I was given the run around between guest services and the independent hotels I called. I was asked what is my reservation number and name? I didn’t have a reservation number because I never booked the room. It was very difficult to get that thru to guest services. No room was booked in my name either as they were searching. Of course no room was booked in my name bc the person created a skimmer card or booked online in their name. No one was of any help. I canceled my debit card and even wrote an email to corporate with my debit card number to please help me and cancel this room. I was given a reply with no card can be found. The room total was $88.01. If this is the case, you guys need a better computer system that can search any city, any name, any dates, and any debit card number. I was told over and over that I have to call each independent hotel to seek help. I know I will never book a room with you guys personally when traveling. It’s not a secure system.
-
August 2023 by Eric Gelinas
We paid for our room at Extended Stay Americas in Peabody Massachusetts a week in advance of the 3 Day christian music festival we were attending in Topsfield Massachusetts. We paid for a Deluxe Suite 2 Full Beds and a pull out sofa. My wife and i would stay in one bed and my teenage son would use the pull out sofa my daughter would use the other bed.We tried to Check in to our room the evening of the first day of the festival at Extended stay Americas in Peabody Massachusetts and to our surprise they sold our room to somebody else. They said they upgraded us, however the room they moved us too. did not accommodate my family. They gave us cushions from the couch in the lobby. For my son to sleep on.The manager bullied me the next day into taking the 25% she offered to take off my bill and did not ask if it was acceptable to me?Extended stay America will not recieve my repeat business!
-
July 2023 by jana cheek
Hands down worst experience i've ever had any hotel . I was physically threatened by management because they had the police coming raid my room after I paid for it and they claimed I was squatting. I literally own a home up the street that is flooded and just needed somewhere to stay. We obviously had to leave the premises with no refund. Corporate has not called me back, it's been 2 weeks. I've called multiple times the police have my property and won't return it. I'm livid and will probably seek legal help at this point.
-
July 2023 by David Justice
There seems to be to much turnover at locations. If you actually plan on having an Extended Stay be aware that the longer you stay the more difficult it becomes to have consistency. The way their customer service is ran is also a complete joke.
-
July 2023 by Vinny Vince
I learned today that I was banned from here, probably this brand's entire portfolio, for life. Do not consider this place. Try Sonesta ES Suites or Staybridge Suites instead.
-
July 2023 by Leslie Powell (Swagg empire llc)
Great place for temporary housing. Has a small kitchen for your cooking needs. Nice living space. Offers workout equipment, laundry room. No pool even tho on premises. No playground for kids.Great place for people with disabilities and service animals.
-
July 2023 by Heather Butts
Extended Stay Just recently took over management at a Daytona Beach hotel that was under poor management. Extended Stay America may be keeping old management of the former management company. It's ashame how the manager at the former management co took it upon herself and had a front desk staff member trying to break in to the approximately 70 year old customers room because they couldn't get up in time to open their door for inspections. 2 maintenance men quit since she has been there less than 3 months.4 housekeepers left since Ashley has taken over management. Ashley was informed when she was hired not to let residents who live in the hotel work there and she currently has a guest working and living at the hotel. She also has had family members working together which is a major violation as well. Extended Stay should never ever have anyone managing their property like that. Other than that I think that extended Stay American properties are awesome. I just hope they don't have the previous property manager still managing for the 2910 w international speedway location in Daytona Beach Florida.
-
June 2023 by C “Cecile” K
Evidence of gunfire inside my room…..I’m not going any further let’s say bed should have had new mattress.
-
June 2023 by Christina Lynch
Thanks for cleaning air conditioner units in each room. However, trash continues to be a problem. I don't mind taking the trash out to the dumpster. I just think I should be compensated.
-
June 2023 by Christina L.
After filing a Complaint with The Arizona Attorney General the Manager retaliated by refusing to honor my Reservation with absolutely No Notice. Her reason was that I filed an Official Complaint regarding her DISCRIMINATING against the Elderly and Disabled. And, I am a Disabled American Veteran and the 3rd person I have she has blatantly discriminated against. The 80 year old she 'kicked' out has since suffered a Stroke. And the Disabled Veteran guy suffers from Severe Seizures.Does someone need to DIE ??? The Elderly and Disabled are a Protected Class. PLEASE PROTECT them....
