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March 2024 by Steven Pladl
My ExtraSpace storage rep (Al) is highly knowledgeable, personable and professional.. Just a complete pleasure to work with in general. This marks my second time using ExtraSpace… I do move a lot in my line of work, I’m hoping there is an ExtraSpace location near my next assignment.. Thanks again Al & ExtraSpace
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March 2024 by Gail Hampton
The customer service is A1. They are very friendly and always in the office during office hours. The premise is well kept. I like that it is fenced in because when I need to go there and it’s dark, I feel safe.
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March 2024 by Christopher Marquez
Aaron took care of us perfectly !
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March 2024 by Asia Martin
Aaron, and previously Al have done an excellent job at providing me with great customer service! Both men were super informative and showed such patience in answering my many questions.
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January 2024 by Angela L
Acey at the South Tryon location is awesome! He answered questions I didn’t even know I had! Lol. Safe and secure locations and very clean! Easy process too! Will always choose Extra Space for my storage needs.
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December 2023 by C KEARNS
Great customer service. I did not have any problems. My move-in and move-out was smooth and stress free.
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December 2023 by Michelle D.
The reservation process went very smoothly! The representative was SO nice and professional! I plan to store my things in my unit in the next few weeks and I’m sure everything will be fine! I used Extra Space Storage several years ago and it was perfect—so, of course, I was going to use them again!
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December 2023 by Lasondra Oates
I had a wonderful experience today at the Extra Space Storage location on S.Tryon street with Linda. She was very polite and hospitable and answered any questions I had in regards to obtaining my new rental space.
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November 2023 by Stephanie H
This is one of the cleanest storage facilities that I have visited. I felt that it was secure as well. I didn’t give 5 stars because they don’t have a dumpster or trash bin on site. Otherwise, I would highly recommend.
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November 2023 by Tonya Richardson
Great storage place. I was there for 7 years! Place kept very clean no bugs. Never had a problem! Staff is kind and very professional!
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October 2023 by Chinelle Mobley
After a difficult move, Al was a welcoming face!The property itself is clean, safe, and well maintained.Al was easy to explain needs to. He was knowledgeable about the space required for our rental needs. He accommodated us in a speedy and efficient manor.If you need assistance, look for Al! He was fantastic!Highly recommend if need for storage arises ?
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September 2023 by Lisa Cleveland
I’m so thankful I was able to store my things here at your facility. It was clean, dry, and safe. I never had an issue in the 3 years I stored with you. Thanks again. So glad to be able to enjoy my treasures again in my own home.
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September 2023 by Nyree
I give five stars for the customer service. Every employee that I have encountered there especially Dayle have been wonderful. They answered all my questions when I had concerns they answered that as well, and they are not in charge of policies and procedures and rates. However, I moved into extra space storage on the notion that I will be keeping the Internet rate special for a certain amount and then add the insurance which everything added up to $100 and I was able to pay that. Two months later I get an email from extra space saying due to rising cost in competition and whatever else blabber they were trying to spew at me, I was now being told I had to pay $172 monthly. I don’t know how I was able to manage that for five months and for those five months, payments were made late so that was an additional $20. I was paying 192 because it was out of my budget. I knew it was time to get out of there. Now I’m at a place that is near my home and the rates stay locked. They are clean great customer service and I am paying so much less and affordable. Unfortunately, I will not use easy space storage again. However, the employees get five stars all across the board!
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August 2023 by Roger Cunningham
Tara Lafortune has been so Patient and professional, in helping me get on board @ Extra Space Storage !!! Her people skills were ? Thanks Again •••••••••
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August 2023 by Vanity Bammy
Just moved from New York and my family has a space here. I called months in advance they kept me informed on what was available and not even when I wasn’t ready to move yet. Give them a call. It’s worth it.
