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December 2023 by Mr. Fred
Not a long wait. Staff was friendly and professional.
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October 2023 by Sanket Raval
Worst location!! Everyone working there is completely useless!! I went to this location 4 times in last 6 months. Couldn’t get anything done. From something as simple as dropping a box off to getting notary. I dealt with 4 different people each time and all of them were equally incompetent. Never giving this company my business.
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July 2023 by Lanisha Kennedy
This location Rock!!! I'm new to the area and closing on a home soon. I went to a different location well check out that review don't use that site. But thus location saved the day. Harold quick located my needed documents apologized for the inconvenience, and printed out for me to pick up the next day. When i got there omg there was no where to part I called to the store and Harold omg brought the documents to my car so I wouldn't have to stress. Harold you go above and beyond. Great Job give this gentleman a raise or promotion.
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March 2023 by Rebecca Hollenbach
Marco is a life saver! If, I could give 100 stars I would because he’s amazing! I needed signage made in an emergency situation & he handled my needs & 6 other customers at 10 minutes till closing! He was calm, courteous, kind & exceptionally professional. It is just not the norm these days to meet people like this but I’m happy I was able to meet with such an amazing individual today! Thank you!
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March 2023 by T.J C
We had a rush print & bind order for a meeting the same day, and Marco got us taken care of quickly, and the presentation turned out great! Thanks Marco!
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December 2022 by Maura Cheatham (US)
The team at this location has been extremely helpful for all of my business printing needs. I recently worked with Dee and Marco, and their strong customer service, and attention to detail was extremely helpful. They were instrumental in getting the materials I needed for an event prepared, which was especially appreciated since I was managing the event from a remote location and could not be on-site. Will definitely utilize this location and look forward to working with this team again!
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October 2022 by kike johns
Dee the manager was very rude when me and my boyfriend came in to make prints for my business. She/he automatically assumed that I was making illegal prints however I needed these prints for my business. We constantly had to ask for help and she/he treated us like she/he didn’t want to help even though she/he seen us struggling with the printer and it was not busy at all. She/he proceeded to have a nasty attitude and even complained to me about how customers should use google more instead of asking her questions. I left without getting the prints I needed. This is the only fedex that is close to my home and I’ve used there services for my business cards etc but I won’t be spending a dime here ever again.
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September 2022 by kaliegh rogers
Dee made my experience was amazing & easy! Her energy was unmatched! She helped me get in and out! Definitely ask for her, if she smile (behind the mask) doesn’t greet you first! She really made my day and I was in there for 5 mins!
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September 2022 by Felicia Kelly
This was the worst experience I’ve ever had at a FedEx. Who I believe was the manager maybe her name was Dee, was super rude to multiple customers, not helpful and mean to staff. I would certainly go out of my way to avoid this FedEx. You should do the same
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September 2022 by Trey J.
I have never sent a fax in my life but I had to today and Harold, who had to be nearly half my age, was extremely knowledgeable and friendly and helped me send the fax quickly and easily. I would recommend this location to anyone working in uptown because it is conveniently located and exceptional customer service.
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August 2022 by Kendell Hunter
Marcus and Linul were extremely helpful going above and beyond to troubleshoot a difficult printing project I brought in to the store. They both were patient and worked to resolve the issue as quickly as possible. I really appreciate their help and they saved me a ton of time by working through this. Would highly recommend this store for printing needs.
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July 2022 by Molotov Mitchell
I needed some things printed quickly, and I came to the right place. Dee was extremely helpful in editing some images to print better, very professional, and just pleasant all around! The facilities were spotless, the other staff were also fun to chat with. Two thumbs up, all the way. Thanks, FedEx Office (esp. Dee!).
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May 2022 by Neema B.
Stopped in to send something work related. I don't usually do the mailings for our office, but with the Covid environment things are a little different than normal. I wasn't sure if I needed to create a mailing label or if they could do it for me, so I went in prepared to ask for assistance. There were three employees in the store who were all preoccupied doing other things, and no one greeted me when I walked in interestingly. Someone finally walked over and asked how she could help me after they finished discussing whatever they were talking about, and I guess she didn't see the envelope in my hand, so I told her I needed to mail a package. She had such a bad attitude unnecessarily, that was really offputting. She caught me off guard when she asked for my ID because when I normally stop in I'm just dropping things off and obviously no ID is required for that. She seemed annoyed that I asked why it was needed, which is funny since you work there and it's kind of your job to answer questions. She was not very friendly, was borderline rolling her eyes and everything else you can think of. It was very uncalled for. I tried not to reciprocate but that was not easy. I think FedEx needs to do a better job of training their employees in customer service, because whatever issue she had (or maybe she had nothing to be annoyed about at all) it had nothing to do with me - I simply needed help with a mailing. I've been in the store multiple times and have usually not had an issue, but I really do not appreciate her behavior towards me and it motivated me to write a review the minute I left the store.
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May 2022 by Brooks Arthur
Best FedEx Office store in Uptown Charlotte. Staff is always friendly and knowledgeable. Brandon is terrific, and so are all other team members. We recommend this location.5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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April 2022 by GI R.
First time shipping business packages at Fed Ex on 237 S. Tryon Street , great service by Dee (Fed Ex employee). Second time shipping business packages, horrible service by Dee. The same employee who had helped me two weeks earlier. I cannot figure out why this Fed Ex employee had it in for me. Dee had a bad attitude and very abusive tone towards me. She kept asking me "what brings you in today" despite my having two boxes to ship in front of me and stating I need to send these off. She raised her voice and stated " I won't help you until you tell me why you are here!" I asked if I could speak to the manager. She ignored me. The manager saw this and ignored us as well. Everyone in the Fed Ex store was aware of the tension but not one employee or manager did anything. It was agonizing to have to deal with this type of unwarranted abuse. Specially when I was paying hundreds of dollars worth of shipments. I reported this to Fed Ex Corporate but no one did anything. Terrible management and employees.
