-
March 2024 by John Cincioni
Nice lady there help me out and was very pleased to deal with her.
-
March 2024 by Kelsey
I scheduled a package pick up almost daily. For the past year I've had great service from the route driver. They've since changed drivers and the new one doesn't even come pick up packages. Each times it's a new excuse. "No one present." "No package available." "No access to pick up location." All of which are absolutely false. I understand I live in a townhouse community that numbered units weirdly, but call someone and ask where to go. This is absolutely unacceptable as I'm shipping HUMAN SPECIMENS and it is extremely important for them to be picked up and overnighted in a timely manner.
-
January 2024 by Alice Harrison
Always fast & courteous serviceVery convenient for me!
-
December 2023 by J War
Worst phone support system in the world. Impossible to speak to anyone or get confirmation on if a request that was submitted and paid for was received.
-
October 2023 by Jim Aponte
The FedEx Ship Center on Wendover Road in Charlotte is an absolute lifesaver for anyone in need of reliable shipping services. From my personal experiences, I can confidently say that this location consistently delivers exceptional service.First and foremost, the staff at this FedEx Ship Center are top-notch. They are friendly, efficient, and always willing to go the extra mile to assist customers with their shipping needs. Whether it's shipping packages, printing documents, or answering questions, their professionalism shines through.The center itself is well-organized and equipped with all the necessary tools for hassle-free shipping. I appreciate the convenience of their self-service kiosks, but the staff is always there to provide guidance if needed.One of the standout features of this location is their commitment to timeliness. I've rarely encountered long wait times, and they excel at meeting shipping deadlines, which is crucial for both personal and business shipments.Additionally, the FedEx Ship Center on Wendover Road offers a range of shipping options to cater to various needs and budgets, making it a reliable choice for all types of shipments.In summary, the FedEx Ship Center on Wendover Road in Charlotte is a shining example of efficiency and customer service. Their dedicated staff, convenient location, and commitment to timely deliveries make it my preferred choice for all shipping needs. Highly recommended!
-
September 2023 by Gary Thompson
Very poor service. My package sat in the back room for ONE solid week. I had to call to check on the status, and the customer service rep lied to me on the phone about where my package was. After one week and 3 phone calls, the same package was delivered to my residence. So, 3 weeks later, my package was delivered back to sender.All the attendant needed to do was enter the information into the computer and print out a new label. ....I was the only person in the store,no long line, so I don't understand, except for poor work ethic, is all I can reason!!!!
-
July 2023 by Sew J
I honestly only use this place to return packages and I haven't had a problem with that. Having said that, I could see if one had to do more business here that it could be problematic. The staff is not rude but you can the personalities eclipse the training. Also, should be put in the Shrubbery around the entrance as it attracts bees during the summery. This is definitely not ideal for the motion detecting opening doors. Which are accidentally triggered to open often. As the result of waiting area has no depth for even a few customers to be far enough from door motion detector.
-
July 2023 by Gosia Calderon
Sent a package and never got on time. Customer service was not helpful and made excuses for why it wasn't delivered ontime. I will go with USPS fron now on. Don't waist your time and money.
-
July 2023 by Philip T.
Engagement ring shipped to this location from NYC - worst shipping experience I've ever had. After paying for overnight delivery and an extra fee to specify my delivery window my package was "delayed" by a day one minute after it was scanned into the Charlotte location. Upon calling customer service, they were not able to tell me why it was delayed, but directed me to bring my ID and tracking number to the store to pick it up. I took off work early to get there and they have no idea where my package is - I stood waiting for 20 minutes while they sifted around in the back looking for what I assume was my package stuffed in a corner somewhere. When it was finally found I was told that I wouldn't be able to pick it up because my address on my ID does not match my delivery address - something I specifically asked about with customer service and was told there would be no issue with. Thankfully I had the FedEX app with my address on it or I would've been SOL. If you need to ship something valuable, or honestly anything at all, I would not trust this store with it.
-
May 2023 by F H
Lazy delivery drivers. took a week to deliver my couch after saying I "wasnt available" even though i was working from home and then left my couch boxes out ON THE CURB. in an apartment complex with dozens of people who could steal it! Hundreds of feet from my easily accessible apartment door. Are you kidding me?
-
May 2023 by Monique Canselo
The manager was great but the delivery drivers can’t be trusted - fortunately I have a RING camera, my delivery driver kept marking my package that required a signature, as ‘he attempted to deliver it’ - when he never even touched the steps before my door (I know because I can rollback my camera footage) I had to drive out 30 minutes to the Ship Center and raise hell to basically receive my package in person; this is sad when you don’t know what & who you’re delivering too, had I been waiting on medication that was time-sensitive this driver would’ve messed me up with falsifying delivery attempts, definitely should be reprimanded if not terminated, speaks poorly on the customer service I’m sure Fedex wants to offer & clearly this driver doesn’t like their job!
-
May 2023 by Pamela Hayes
Numerous steps to climb to get to the door, I had to ask another customer for assistance in getting my package inside as there was only one employee available.
-
May 2023 by Danny Cao (Kaos)
Fast and great customer service!!!! Great job guys….
-
May 2023 by Tommy A.
The worse customer service every i received a voicemail from a lady name Mia , I've been calling since yesterday and all day today. Like can anyone just answer the freaking phone there
-
March 2023 by carwood99
I wish I had gotten the gentleman's name last night. That may have been the best I've been treated ANYWHERE in a long long time! Thank you for going the extra milesssss to help me get that tube and get it shipped out on time. ONe Happy Customer, Carrie
