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March 2024 by Kia Williams
Went in the morning and had the pleasure of meeting Brandon, process was seemless and he was very knowledgeable. Polite and quick. His customer service was indeed a welcoming one on an early Saturday morning.
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March 2024 by Casandra Hyde
Went in twice, both times the man behind the counter, Tauren, had a miserable attitude and was not at all helpful. Will definitely not be returning to this business.
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February 2024 by Shane Halpin
Team member Taurean B. Does not represent the FedEx brand, in fact he is single-handedly ruining it with every interaction he is allowed to have.
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June 2023 by LIFEHACK FUN
Teron or however you spell it is rude. He acts like he doesn’t want customers coming in or to help them. I didn’t have this experience the last time I used this location but I won’t come back. I am sure there is a UPS store closer to uptown anyways. It doesn’t surprise me with the way northlake has been lately. Good luck keeping repeat customers.
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May 2023 by Jessica Bare
I've come here a few times for personal use. I generally have my package already packed up and ready for shipment. This time it was not packed, and FedEx packed it for me. It was fragile and they packed it with extra bubble wrap and I was so thankful as the package meant a lot. Brandon was the main guy I worked with there. He was incredibly friendly and kind and extremely helpful. His store manager was also incredibly helpful!On top of that, the store was clean, organized, and everything was clearly labeled.Every employee there was helping someone else and I still didn't have to wait.I have been convinced to use FedEx from now on unless I *have* to use another shipping company.
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April 2023 by Brandon Richardson
Stafford was great, he helped ship my item and ensured it will arrive safely. I truly appreciate his assistance and value the customer service at this location.
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February 2023 by Krishna Patel
I am beyond pleased everything single time I come to use FedEx services at this location.I cant even began to tell you how wonderful and kind Brandon & Larry are. They were beyond helpful and resourceful and willing to assist.Appreciate and nice to see people like them still exist is customer service10/10
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February 2023 by Daniel Milton
Everyone here is very helpful however Brandon is the man! He always makes sure my packages are good and ready to go. He’s fast, articulate and has good character.
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December 2022 by Samiyah
Stephanie (the manager) is the worst of them all! She doesn’t know anything about International shipping nor do her employees, she isn’t properly trained. If you have ANY international business get it handled elsewhere you’re package will be detained by customs for MONTHS! Beware of this location
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December 2022 by Adrian S.
Rude and unprofessional and childlike attitudes. Employees on the job and on they phones at the same time. Cursing in front of customers and all. I won't be back not even to send a package off.
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November 2022 by Laetitia Jackson
Do not trust FedEx to stand by their guarantee for overnight shipping. They will lie and say the package was scheduled to arrive right after the actual time it is delivered. I recently paid for priority overnight shipping for an envelope with important documents to be delivered by a specific time. I was informed the package would arrive by 10:30 am and that it was guaranteed. The package was delivered at 11:56 am and when I called to request a refund two separate revenue service representative’s lied and said it was guaranteed to arrive by 12pm. I not only have the shipping label that the gentleman at the FedEx location printed for me but also the envelope with the guaranteed 10:30 am shipment time. Every representative I speak gives me the runaround. So, beware of FedEx’s overnight services. They do NOT honor their guarantees.
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August 2022 by Amanda Poole
Went for a simple print job, as I was intrigued by the banner printer for my small business yet the manager stopped what she was doing to tell me I couldn’t use it. She redirected me to the self print machine which gave me prints I did not like but was still charged for it . She did reprint my sheets for me which I am grateful for but for all the hassle I should’ve just went to the University location. They’re energy and customer service is unmatched
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July 2022 by Priscilla Witt
give my boy brandon a raise. he seriously saved me before my move, gladly helping me after I had an issue with the website. He is extremely kind and goes above and beyond. THANK U BRANDON!!!!!!
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July 2022 by Denyko Clark
7/13 location closed before posted hours of operation.
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April 2022 by LuiTakeoff
fedex is trash in general mf's
