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February 2024 by John MilesSr
Big thanks to Michael for squeezing us into his schedule to help my daughter set up her checking/savings accounts. While time was limited, Michael was very polite and comprehensive in setting up her account and providing her with all the information she needed to get started. Thanks again, Michael! God bless!
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December 2023 by henok bruck
Very unprofessional associate named Shruti Maini. I was profiled by her just because of I’m a black man depositing a check with large amount. She threatened to lock my account for no reason if I don’t provide statement of the check issuer’s account which I don’t have an access to it instead of verifying the check. After I left the branch she locked my account to prevent me accessing my account.Avoid this racist lady by any cost and stay away from that branch.
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May 2023 by Gary Wills
The drive up atm will not accept checks for deposit
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November 2022 by Toni Bryant
This location drive-Thur ATM malfunction is always terrible. Today I made a deposit and it didn’t accept one of my $1 dollar bills. It spit it out, tried again but only this time it took my money and had no receipt available. Last visit it did not accept cash deposits. Before that it did not allow cash withdrawals. I wish they would resolve this, I never had any problems with other Fifth Third Bank ATM or other ATMs.
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May 2022 by Christopher Capraro
Really can't do any real banking there. Short staffed and most of the time rushing you out. No real help other then cashing checks for people.
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August 2021 by Lindsay Cureton
I had a phoned conference scheduled today at 4:30pm with this branch. I took off work to make the conference. After not receiving a call, I decided to drive to the bank up meet with someone in person. I arrived at 4:58 pm. No one opened the door between then and closing. The manager came to the door at 5:00pm, did not open it, and proceeded to talk to me through the door. Neither one of us could hear each other, but put his hand up to signal it’s 5pm and they are closed. Yet again, he did not open the door to communicate face to face, although I arrived before they closed.Very poor customer service. I am very disappointed in the branch’s lack of communication and professionalism towards its customers.
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November 2020 by Dave Lane
Customer service sucks
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November 2019 by Fatima M
Very slow
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October 2019 by J Rush
The management at this location (sunset road) is lazy and inconsiderate of customers time at best. I'm a local business owner and time after time this branch has made me look disorganized when dealing with my very important customer contracts. Just today the manager on duty waisted over three hours total of my time and then informed me he couldn't help with my issue, I went to another branch and was instructed how to deal with my issue in less then 10 minutes.
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April 2019 by maria gonzalez diaz
Agradecida con la atencií³n que recibo cada día del personal de este banco, he tenido la mejor atencií³n de todas las personas que trabajan ahí, y han resuelto con prontitud y acertividad todas mis necesidades correspondientes al manejo de mis finanzas
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February 2019 by Ay Mhelp
I'm Zekia Young. Antoinette did a great job assisting me with getting something notorized and other things that i needed on a Saturday right before Christmas and the staff is always friendly when i come in for a transaction.
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December 2018 by K. Walters
Use to like 53rd. I have banked with them for years, but I am so tired of paying fees and there changing explanations of how I got the fee. I find so odd to tell someone a payment was charge to your account, that was not taken away from your available balance,didn't show up in the mobile app or online or when you called in. Then to say oh you wouldn't have seen? So I'm showing positive balance all day but I'm to pay a overdraft fee on something No one could see. Wow 53rd your all about getting your customers money one way or the other. Will be moving my savings and checking accounts and will cancel my credit cards also... and look for a new bank one that values their customer and is more transparent!
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March 2018 by Geri Crooks
Antoinette and Melissa are awesome!! I highly recommend for small businesses and first time checking account holders. Great for students... Helpful, friendly Team. Grateful to be a part of the 5th 3rd Sunset Road Branch. Check them out. You'll be glad you did.
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March 2018 by Daniel P.
Crazy little branch that I mostly use when I've not planned well and need funding for adventures south. The secure entry thing takes some getting used to but after a while it's just another sign of the times -- go in the outer door, step into/through a scan-o-matic, when when the outside door closes the inside door can be opened :-\ maybe Tellers are warmly efficient and patient, friendly faces in the serious business of banking. Lot's of stuff going on here between the drive up and answering the door but it all gets taken care of in time. Easy to get on the expressway from here, after a little consideration it's even easier to choose otherwise.
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February 2018 by Frankie Sanders
Friendly people, severely under staffed.
