-
January 2024 by Jessica A
I was able to get a same day appointment to have my car evaluated. It was was quickly diagnosed and repaired. The staff was friendly and knowledgeable and walked me through my options.
-
January 2024 by Emil Dee
Hector and the Northlake staff is extremely amazing, caring and always going the extra mile! Makes you feel safe and secure to know that someone will explain the how and why to make sure you know and you feel safe! Definitely worth all the money i spend here!!
-
December 2023 by Lijah Daze
I've been coming to this location for some time. It once was a reliable store for the most part. After my recent experience, those days of being reliable are far gone. If you need me to drop my car off...at the very least keep a open line of communication. Dropped my car off at 8:45am no word from them at all!! Decided to just go get my car. I get there and they haven't even looked at it yet. Literally 530pm was the time I asked for my keys. One the associates asked me...do you just want to take it to somewhere else? Needless to say I was upset and left with no real options. At least I got to pay the wonderful lyft drivers for their services there and back.
-
December 2023 by Chandra Brown
The staff was very friendly and professional. They kept me informed on what was going on with my vehicle. The store was clean and comfortable. I made my appointment online...a very smooth process.
-
December 2023 by Carol C.
Hector is the man! He helped me get to the right place and was very open and honest with me! You got yourself a customer. Thank you
-
November 2023 by Chris Cloud
Received a quote for service and accepted it. After dropping truck off they almost doubled the price and what I was originally told would take 4-6 hours turned into over 11 hours and they didn’t even do all the work because they couldn’t figure out what the correct part was that was needed to completely finish the quoted work. On top of that I was told 3 different amounts of time it would take to complete the work by 3 different people and every time I have brought vehicles here the timeframe I was given was always off by at least an hour. What is going on with this place?
-
November 2023 by Anthony C
Horrible Experience with the store manager Hector. I mad an appointment when i got there he said he tried to call me to reschedule it I told him I did not receive any calls and asked if he left a voice message he said i should have picked up my phone and then said this conversation will go a few ways I will try to guilt him to fix my tire or I was going to argue with him. He just looked at me and said what's you availability the next day. I said this is a safety issue depending on my tire issue he again said what's your availability I'm not doing it today even with the appointment . I looked at him and said you really don't care about the customer do you he gave me a dirty look and said he was done with this conversation and dismissed me like I'm a child EXTREMLY unprofessional for someone in his position. I think he can use some customer service and sensitive training . WILL NEVER GO BACK THERE OR RECOMMED THIS LOCATION
-
November 2023 by Cristal Verano
Great location. The people are nice and helpful especially Omar who took the time to look over my vehicle to make sure it was ready before leaving the lot. Definitely will be going backServices: Tires
-
October 2023 by Erica B.
I called on a Sunday afternoon and they were able to have me come in right away to take a look at a nail in my tire. Hector was beyond helpful and friendly. He went above and beyond to help me and I would give him 10 stars if I could! I highly recommend this Firestone branch and am so thankful to Hector and his team for making what could have been a stressful situation very easy and quick.
-
October 2023 by Chrissonna C.
My car is always a hot mess and Hector always provides the best customer service and patience.
-
October 2023 by Camila Carrera
I had the pleasure of working with David, and I must say he guided me with the issue with my wheels and him and his team performed a phenomenal job! From start to finish, their service was top-notch. They provided expert guidance and valuable insights to help me make the best decision for my wheel needs.The team at firestone Northlake demonstrated a deep knowledge of their industry, and their professionalism was truly outstanding. They were responsive, efficient, and went above and beyond to ensure I was satisfied with my choice.I couldn't be happier with the results, and I highly recommend David, to anyone in need of wheel-related assistance. His expertise and exceptional service make him the go-to choice in the industry. Thank you, David, for a job well done!Services: Tires
-
September 2023 by Christine G.
Hector was awesome!!! Just came in to adjust my tire pressure last minute and he helped me out right away. I will definitely be coming back to this location in the future.
-
September 2023 by Natalie B
They were so wonderful bc I did not have an appointment but they worked me in. When they checked my car they were honest and fair in their pricing. I recommend the Harris Blvd Firestone shop!
-
September 2023 by Zach N.
Manager on a power trip. Told me I'm at HIS business. I can remove my business as well. Would not stop blurting out irrelevant details to me while his associate was checking me in for a scheduled 2pm appointment. Four times reiterating he called me but my phone doesn't take vm. Last time I came in y'all had one technician. Today y'all have one technician. I'm not asking for special treatment. You don't have to lie about calling someone 4times. I returned your call at 8:23am after you called at 8:19am. You placed one call yesterday. That's two calls liar. Not 4x. I spoke to someone at the store it should be a dead issue. Which is completely irrelevant as I'm in store now to handle it. We all know the truth. You were having a bad day. I hope it gets better. You're hurting your employees and staff, get over yourself.
-
August 2023 by Sarah Hardin
If I could give 10 stars I would. Exceptional service from Hector. I walked in with no appointment on a Sunday, over a hour from home with a flat tire and was out in less than an hour, despite being told they were short handed. They were not super busy so I know this was the reason they helped me so quickly, but they are a friendly and helpful group no doubt. My tire patch is holding well! Thank you to the team for helping me out!Service: Tires
